Lavande Hotel(Xiying store of Changsha High Speed Railway South Station)

The front desk is very good, there are hot towels and hot water when you come in The hair dryer is so weird, I don’t know which points I need to focus on before it can sense it. I asked for a quiet room, but I was assigned a room next to the mahjong room. It was 1 o'clock in the evening, and the door was opened to play mahjong next to it. It was noisy and noisy. The door kept opening and closing. Not sleeping well affected the exam the next day.

After staying at Lavande Hotel several times, I feel that it is not very luxurious, but it must be relatively clean and tidy. However, I was really speechless at this Lavande Hotel. There was a strong smell of cigarette smoke as soon as I entered the door. I brought a 2-year-old Baby, I told the customer service about the smell of cigarette smoke, but she didn’t get back to me until four in the morning... Then there were hairs on the bed and urine on the toilet... My baby had rhinitis after sleeping all night, and his face There are rashes all over my face...I don't understand why the room is not non-smoking. Why don't you open the windows for ventilation and keep the doors and windows tightly closed? ! ! ! !

I was upgraded to a room type when I checked in. The upgraded room is really nice. The bathrooms are separated from dry and wet areas. The price/performance ratio is really good. Jellybean

Stayed for two days, every day someone put a small card at the door When checking in, the two colleagues at the front desk ignored each other On the first day of check-in, there was a scalded hole on the armchair, and the bottom of the mouthwash cup was smashed The hair dryer is induction but the response is not very good. Last time I stayed at Lavande in Wuhan, the staff and environment were very good, so I chose Lafeng this time, but the overall experience was not good.

The hygiene is average, the attitude is arrogant, and no invoices are issued. There was a shady lady at the front desk who spoke in an unusually sarcastic way and was not worth the price.

First of all, the attitude of the front desk staff was not good. When I checked out in the morning, I was delayed in issuing invoices and the staff was delayed. I communicated and arranged to pick it up in the afternoon. When I arrived in the afternoon, no one knew about it. Second: I checked out of the room on the 18th. On the 21st, I found that a total of 4 toiletries were left in the hotel bathroom. On the 22nd, Ctrip staff coordinated with the hotel front desk to find them in the room, but one facial cleanser was missing. We communicated from noon to 7:30 in the evening to no avail. The hotel staff did not respond to WeChat messages and gave no explanation. Here are 4 questions: 1. Did the housekeeping staff not find the guests’ belongings during the four days from the 18th to the 22nd? Or did they not clean the room? 2. Will the room staff not report the item back to the front desk if they find it? 3. The hotel didn’t respond at all after something was missing, just saying that I didn’t lose it. 4. I need help to send the item, but there has been no movement yet, and the message has not been responded to. All in all, this experience was particularly bad. I hope the relevant people will reply as soon as possible!

Good service 111

The rooms are clean and tidy, the beds are comfortable, and the price/performance ratio is good. A family of three stayed for four consecutive nights. But on the first day of check-in, there was a bit of unpleasantness. At the beginning, the room opened to us was actually occupied by some people, thinking that there was a problem with the room card. I ran downstairs to change the room card and still couldn’t open it. Then I ran downstairs and called the waiter , It turned out that the room was occupied, and finally ran downstairs to change the room, and waited in the corridor with the baby, really speechless.

I often open a room here to rest. I feel that this place is very good in terms of environment and service. First, the environment is elegant and comfortable. Secondly, the aunts who clean the room are very good. They work hard, ask them to get some They are not stingy about anything, and there are no complaints about cleaning.