Changsha North Star International Hotel

Although I encountered a minor issue during check-in, the front desk quickly resolved it. To my surprise, a few minutes later, the front desk manager (a lady) personally called me and said, "My colleague informed me about the situation you encountered just now. Although it has been handled properly, I still wanted to personally apologize to you." She then offered a small gift for the Year of the Horse. The problem was already solved, yet the front desk proactively reported it, and the manager took the initiative to call and follow up – this 'not pretending nothing happened' and layered accountability truly demonstrates the responsibility and commitment of a reputable establishment, which made me feel incredibly touched. Moreover, from the greeters at the entrance to the reception staff, every employee was professional and enthusiastic. The breakfast was rich and delicious, and every dish at the Yami buffet restaurant was excellent. The roasted lamb chops, abalone with rice, hot pot beef, and especially the eel pot personally prepared by the head chef were outstanding. Next time I visit Changsha, I will definitely choose this hotel again.

The hotel's breakfast buffet was delicious, and my kids loved it! They also enjoyed the swimming pool, especially the heated children's pool, which was very comfortable. The pool wasn't crowded, and the facilities were excellent. There are many great restaurants near the hotel, and the area isn't too busy. Highly recommend!

The hotel upgraded our room, and the river view was stunning. We also received complimentary welcome fruits. Overall, the environment, cleanliness, and facilities were excellent. The location is very convenient, being close to the subway.

This was quite a good stay. Initially, I was a bit hesitant because I had mentioned in my booking that an elderly person would be staying with us and asked for a non-slip mat and a shower stool in the bathroom. The next day, the hotel informed me they only had a non-slip mat, not a stool, which was quite disappointing. Every time I travel with my father, even hotels like Sheraton provide elderly-friendly stools. So, I was pretty let down. However, when we checked in, I was pleasantly surprised to be told that a stool would be brought to our room shortly, and the non-slip mat would also be laid out soon. After we got to the room, housekeeping immediately brought a stool. In the evening, they left a note saying they knew an elderly person was staying and had specifically provided a pair of non-slip slippers – I was so touched and grateful! A big thank you to the room attendants on the 26th floor who serviced our room during our stay from the 21st! Additionally, the room view was excellent, right where the Xiangjiang River and Liuyang River meet. The North Star Delta shopping complex, not far from the hotel, was also great; we had several meals there. Oh, and it's not far from the subway either. Overall, I think it's better than staying near Wuyi Square – it's a quiet retreat amidst the hustle and bustle. My sincere thanks again to the room attendants who took care of us during those days!

The location is very convenient, and there are many shopping malls nearby. Although many shops were closed during the Spring Festival, it still met our daily needs. The facilities are a bit old, but they are very clean and tidy, and the breakfast selection is quite rich.

Overall, it's pretty good. The transportation is convenient, and the hotel is clean. It's right next to the Xiang River, and the night view of Beichen Delta is stunning. The Three Pavilions and One Hall cruise terminal is also nearby, making a night cruise on the Xiang River very convenient.

The front desk upgraded us to room 888, which was a very pleasant surprise! The service was excellent, and both breakfast and dinner offered a great variety of food. Dinner even included a mini hot pot.

## Environment: The surroundings are quite good, located by the river and not far from the subway. The nearby roads have light traffic, so it's not noisy. Pictures two and three show the actual view. ## Service: 1. I specifically requested a high floor, a good view, and a room away from the elevator in my booking notes. When checking in, I asked if they could see my notes from the platform, and they confirmed they could. They then assigned me a room on the 16th floor. At the time, I thought this was considered a higher-floor room within the available range. I was in a hurry to go out, so I just dropped off my luggage, rested for a few minutes, and left. When I returned in the evening, I realized the view wasn't what I had in mind. I checked Trip.com and saw that this room type is listed as floors 12-22. So, I'd expect at least the 18th floor to be considered a 'high floor,' right? I checked in around 3 PM, which is generally the standard check-in time, while the standard check-out time is 12 PM. It's unlikely that all the high-floor rooms were already taken, unless everyone checked in early? The deluxe and premier rooms on Trip.com use the same view pictures, which is misleading. 2. Right after I entered the room and sat down, someone knocked on the door to deliver a welcome fruit plate. A minute or two later, another person came to deliver a box of candies. Couldn't they have delivered them together? The soundproofing is poor; sometimes I couldn't tell if someone was knocking on my door or the neighboring room's door. Plus, the person delivering the fruit knocked and then just opened the door and walked in! It startled me, and I had to say, "Someone's here!" 3. After breakfast, I asked what time check-out was, and they said 12 PM. I asked if I could get a late check-out, and they told me the hotel was fully booked, so it wasn't possible. While this is within their rules, it didn't feel like good service. The gap between a 3 PM check-in and a 12 PM check-out is quite long. The experience isn't even as good as a slightly lower-tier hotel like a Hanting or All Seasons. 4. Around midnight, I was half-asleep when I was suddenly woken up by the sound of a staff member knocking on the neighboring room's door. Given how poor the soundproofing is, shouldn't they optimize this by calling instead of knocking late at night? ## Facilities: 1. The soundproofing is terrible. I could clearly hear knocking on the next-door room, and sometimes I couldn't even tell if it was my door or theirs. 2. There's an occasional 'bang' sound from above the window. I'm not sure what causes it.