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The front desk staff were very warm and attentive, kindly reminding us that the free parking was in the back, while the front parking was paid. The room had all the basic amenities and was very clean, so we felt comfortable staying there. There are small supermarkets and restaurants nearby, making it very convenient to eat out.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇貓山屋怡居酒店,我們很感謝每位入住的客人都會把這份美好感受與他們的朋友分享,讓更多的朋友與我們一起分享小屋的美與歡樂。期待您再次入住!
The service was excellent, but it was a bit noisy because they were renovating the third floor. The soundproofing in the room was terrible. I could hear everything going on next door and upstairs.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Maoshanwu Yiju Hotel and thank you for your recognition of our service. We apologize for the unpleasant stay experience. The hotel is equipped with earplugs. If you have any questions, please feel free to call the front desk to resolve them. We hope you will give us a chance and look forward to your stay again!
I booked a room for 248 RMB after seeing the price of 178 RMB on Ctrip. It was 28 square meters, but they still gave me an 18 square meter room. The TV in the room also had no signal. The price-performance ratio was extremely poor.
Original textTranslated by Google
Response from Property: Dear guest, hello! We would like to apologize in advance for not giving you a good stay experience. It was our mistake. We saw that you booked a King Room. After verification, we found that the room you stayed in was indeed the room type you booked. The smart guest control in the room had not been restarted for a long time, resulting in no signal. You only need to restart the TV. The staff has helped you solve this problem as soon as possible. We look forward to the next opportunity for us to make up for this shortcoming.
1377513****
Business Smart Suite (Living Room)
Stayed in Oct 2023
Other
44 review
2.0/10
Posted on Nov 29, 2023
It's not as good as what people say online. It can be said that there is no sense of service. I asked for two bottles of water because I had a cold and they complained. When I checked out, they called me at 11 o'clock to urge me to stay. I wanted to stay one more night, but when the front desk called me for the second time, I didn't even think about it. The experience was very bad. I hope the store will pay attention to its sense of service.
Original textTranslated by Google
Response from Property: Dear guest, hello! We deeply apologize for not giving you a satisfactory stay. We provided two bottles of water in the room, and we provided them free of charge when you called the front desk later. However, due to personal reasons, you said the food delivery robot didn't deliver to your room. We actively cooperated to investigate the cause and discovered that the food delivery had never been delivered to the hotel. You complained and questioned who should bear responsibility. Finally, you called us repeatedly at 11:00 AM, but your check-in information on Ctrip clearly states that the check-out time is 12:00 PM. Around 11:30 AM, the front desk called you to ask if you wanted to stay longer. Before you could even open your mouth, you angrily replied, "I understand," and immediately hung up. A few minutes after 12:00 PM, the front desk called again to confirm your stay, but you hung up. We understand that you have a cold and are feeling unwell, but it's really unfair for you to say this. It's getting colder every day. Take care of yourself. We hope to make up for this shortcoming next time!
_WeChat362080****
Queen Room
Stayed in Mar 2023
Traveling with friends
1 review
2.0/10
Posted on May 1, 2023
My first time in Changzhou, I arrived at 2 a.m. and it was a terrible experience. It was ringing and dinging, and I didn't fall asleep until 4 or 5 a.m. I really paid for it. I spent 920 yuan to stay in a chess and card sofa bed, which was quite speechless. Actually, I saw the price list downstairs and it was only over 600 yuan. I really avoided it. The toilet was not clean either. Can the designer design this kind of hotel?
Original textTranslated by Google
Response from Property: Thank you very much for your valuable feedback! We are very sorry that the cabin did not give you a good experience. When the designers designed the chess and card room, it was mainly for guests to play cards and have fun. The hotel has designed different room types to meet different customer needs. Because other rooms were full during the May Day holiday, the cabin specially marked this room with a sofa bed, which may not be as comfortable as a normal room experience. At the same time, the cabin also paid special attention to the hygiene issues you raised. The housekeeper has also criticized and rectified the room's hygiene. The cabin apologizes again! We also hope that you can help the cabin with supervision and guidance next time you visit.