Domes Zeen Chania, a Luxury Collection Resort, Crete

I booked this hotel for two nights after seeing the beautiful photos on Trip.com. Unfortunately, upon check-in I was disappointed with the room. It was very dark, had no view, and felt like staying inside a box. This was not the experience I expected, and I left feeling a bit let down by the property.

Can be treated as an all inclusive resort, the hotel is one of the high end ones on Crete. Breakfast is buffet style with various options that should fulfill your appetite and if you eat breakfast a little later can serve as brunch. Location is 20 minutes away from Chania old port if you walk via the beach pathway. To get to your hotel, it may be easier to call for a golfcart service to drive you to your room as the hotel covers a large area. Free gym, and they offer various activities at a charge. All the staff were very friendly and helpful. Cleanliness I would say it is Crete clean. There was some dirt or dust marks on our bed sheet and had to get it changed on arrival. Hair can be found on the bottom of the mattress as well. Pillows you get 4 - 5 options, but I still found all of them uncomfortable to my liking as it was too soft or too hard and does not support your neck.

Breakfast was exceptional, the staff are very attentive. The images of the rooms are accurate and the receptionists and managers do their best to accommodate all your needs. The pillow menu is a lovely extra the beach attached to the hotel is the only downside. But I’m sad I had to leave.

Very good