No. 21 Guangming East Road, Cailong Village, Fengxi Town, Chao'an District, Chaozhou, Guangdong, ChinaView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Anbo Garden Beauty Suite
8.3/10
472 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
This was an extremely poor accommodation experience. Prices in Chaozhou were inflated during the Chinese New Year, and this hotel cost nearly 500 yuan when I booked it. Since I was traveling with family, we booked three rooms, and every single one of them was terrible.
First, the room on the second floor: apparently, the shower door couldn't be closed properly, the lights were broken, and there was a persistent kitchen odor, a smell of oil.
Then, the room on the third floor: Upon entering, there was a strong smell of smoke, which was masked by air freshener. There were also unidentified marks on the sofa and stains on the sheets. The trash can wasn't cleaned properly; it was still covered in garbage. The sink was leaking, oozing an unidentified yellow liquid that was particularly disgusting. The location is good, but avoid this hotel.
Original textTranslated by Google
Response from Property: Dear Guest, we are deeply sorry that your stay during the Spring Festival provided you and your family with an extremely unpleasant experience. We feel ashamed and remorseful that you paid for a room but did not receive the quality and service you expected. The three rooms you reported all had problems: the second-floor room had a door that wouldn't close, a broken light, and an unpleasant odor from cooking fumes; the third-floor room had a strong smell of smoke, stains on the sofa and sheets, an emptied trash can, and a leaking sink with yellow liquid seeping out. We have carefully recorded and verified all of these issues. These problems expose serious oversights in our cleaning standards, facility maintenance, room inspections, and management procedures, and we will not shirk our responsibility. We have immediately launched a comprehensive inspection and rectification of all rooms: intensified deep cleaning, replacement of damaged facilities, thorough resolution of the odor and leakage issues, and retraining of cleaning and room inspection procedures to resolutely prevent similar problems from recurring. We also thank you very much for pointing out the problems, as this is crucial for our improvement. We sincerely apologize again to you and your family for failing to live up to your trust and choice. We will take concrete actions to improve quality and strive to regain the approval of every guest. We wish you a safe journey and a happy life.
My body was very itchy when I woke up today, with small red bumps all over my body.
Original textTranslated by Google
Response from Property: Dear Guest, we are very sorry for the unpleasant experience you had. We were deeply concerned and ashamed to hear that you experienced itching and a rash. Your health and comfort are always our top priority. We take this issue very seriously and have immediately arranged for the housekeeping department to conduct a thorough inspection of your room, including areas prone to discomfort such as bedding, carpets, and air conditioning filters. We have also contacted professionals to perform a deep cleaning and disinfection of the room and to investigate any potential allergens or hygiene hazards.
There are many delicious foods around the hotel at affordable prices. I tasted authentic rice noodle rolls and rice noodles, which tasted great. I had a great time and stayed comfortably. I will come again next time!
The hotel's parking lot is really convenient. There are parking spaces at the door and at the back. You don't have to worry about parking when you drive here. It's so considerate!
The room is in very good sanitation and has advanced facilities, especially the Xiaodu smart speaker, which allows me to easily enjoy smart life. It's really comfortable to live here.
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Amber Garden Hotel and thank you for your praise for our hotel. We will continue to work hard. All our employees have been committed to providing guests with the most considerate and high-quality services. We hope that you will continue to support us. I wish you good health and look forward to your next visit. I wish you a pleasant journey!
Because the hotel is newly built, it is very new and clean! Everything is good!
But this place is more suitable for friends with cars, because the transportation near the hotel is not very convenient.
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Amber Garden Hotel and thank you for your praise for our hotel. We will continue to work hard. All our employees have been committed to providing guests with the most considerate and high-quality services. We hope that you will continue to support us. I wish you good health and look forward to your next visit. I wish you a pleasant journey!
Anonymous User
Light Luxury Queen Roo
Stayed in Mar 2024
Solo traveler
3 reviews
4.5/10
Posted on Apr 2, 2024
The air conditioning in the room is not good, and the bathtub does not come with shower gel. It is inconvenient to eat nearby, and it is also inconvenient to buy things. When I called in advance to ask, they lied to me and said it was convenient to eat. If you are here for fun, I don’t recommend staying here. The service attitude was also not good. I told the front desk that the air conditioner would not be turned on and he asked me to do it myself. It took me a long time to get a shower gel.
Original textTranslated by Google
Response from Property: We are very sorry for the inconvenience caused to you. Regarding the air conditioning problem, we will repair it immediately. As for eating, there are indeed many restaurants nearby and takeout service is convenient. Not putting away the shower gel was an oversight and training has been strengthened. Thank you for your feedback, we will work hard to improve!
Guest User
Light Luxury Movie Double Bed Room (Cozy Space + Sound Sleep)
Stayed in Feb 2024
Couple
1 reviews
10/10
Outstanding
Posted on Apr 2, 2024
The hotel is very nice! very quiet! Slept well! The service attitude at the front desk is very good! come back next time!
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Anbo Garden Hotel. Thank you for your praise of our hotel. We will continue to work hard. All our staff have been committed to providing the most considerate and high-quality services to our guests. We hope you will continue to support us. Wish you the best. You are in good health and we look forward to your next visit. I wish you a pleasant journey!
110 It's really good value for money for one night. You can also reserve a parking space. It's not too far from Chaozhou city. The smart equipment inside feels very fresh. It's a good hotel
Original textTranslated by Google
Response from Property: Dear friend: Hello! Thank you for your 5-point praise! Beautiful time, little star and you meet unexpectedly, thank you for this fate, we will cherish it and look forward to seeing you next time!
Mitaowulongchaai
VIP Room (Double Bed)
Stayed in Feb 2024
Couple
15 reviews
10/10
Outstanding
Posted on Mar 31, 2024
Free parking is very convenient, the room is smart, all the smart features are done, the room is separated from wet and dry, and the space is very large. As for the poor sound insulation reported by some customers, they did not feel it. The shower head is very strong, the bedding is clean and comfortable, and the price is very cost-effective. It is about 3.7 kilometers away from Paifang Ancient Street. It is convenient to travel. The waiters are very enthusiastic and answer all inquiries patiently. Recommended for family members to stay here
Original textTranslated by Google
Response from Property: My darling, thank you for giving us a five-star rating despite your busy schedule. The little ANs were very excited and encouraged after seeing it. Thank you for your recognition and support of us. We will definitely work harder and do better. Provide better services.
Guest User
Featured Room - Double Occupancy (Double Bed)
Stayed in Feb 2024
Couple
2 reviews
10/10
Outstanding
Posted on Mar 31, 2024
I was deeply impressed by the professionalism and efficient service of the waiters. Whether it was check-in or check-out, everything was handled in an orderly manner, which made me feel the high-quality service. The hotel is very close to Guangji Bridge and Paifang Street. It is also very convenient to take a taxi and travel is hassle-free. Worry allows me to easily visit the beautiful scenery of Chaozhou
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Anbo Garden Hotel. Thank you for your praise of our hotel. We will continue to work hard. All our staff have been committed to providing the most considerate and high-quality services to our guests. We hope you will continue to support us. Wish you the best. You are in good health and we look forward to your next visit. I wish you a pleasant journey!
Guest User
Featured Room - Double Occupancy (Double Bed)
Stayed in Feb 2024
Business traveler
7 reviews
10/10
Outstanding
Posted on Mar 30, 2024
The room was very clean and comfortable, with a check-in spot, and they thoughtfully arranged a late check-out for us. Parking was also free, so it was good overall!
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Amber Garden Hotel and thank you for your praise for our hotel. We will continue to work hard. All our employees have been committed to providing guests with the most considerate and high-quality services. We hope that you will continue to support us. I wish you good health and look forward to your next visit. I wish you a pleasant journey!
The hotel is very new, clean and sanitary. The takeaway is delivered by a robot, which is super cute. If you put the courier at the front desk, they will also help deliver it to the room. The service is very nice. Because I couldn't check out at 12 o'clock with my baby, I was given a free extension to 2 o'clock. Thumbs up
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Amber Garden Hotel and thank you for your praise for our hotel. We will continue to work hard. All our employees have been committed to providing guests with the most considerate and high-quality services. We hope that you will continue to support us. I wish you good health and look forward to your next visit. I wish you a pleasant journey!
The environment is very good and parking is free. I will stay here again next time. It’s really good to live here in Chaozhou.
Original textTranslated by Google
Response from Property: Dear guests: Thank you very much for visiting Anbo Garden Hotel. Thank you for your praise of our hotel. We will continue to work hard. All our staff have been committed to providing the most considerate and high-quality services to our guests. We hope you will continue to support us. Wish you the best. You are in good health and we look forward to your next visit. I wish you a pleasant journey!