Qielizi
September 26, 2023
We originally made a reservation for the nights of the 25th and 26th, but immediately decided to cancel the reservation for that night at 3 pm on the 26th. The reason can be summarized in one sentence: the female store manager has no awareness and attitude to solve the problem. She has to wait there for half an hour to change rooms. . The hotel management is very problematic and the hardware is useless!
1. The hand sanitizer machine in the room was replaced after checking in on the 25th. The hand sanitizer could not come out again that night. It was replaced again. It broke again on the morning of the 26th. It was replaced again...
2. The elderly wanted to watch TV. On the evening of the 25th, they told the waiter that the TV remote control was not working well. The waiter came to operate it and said that the screen would take two seconds to appear. On the morning of the 26th, he told the front desk that there was something wrong with the TV. He said that he wanted someone to check it out; when he returned to the hotel at around 2 pm on the 26th, the TV still couldn't be turned on. He asked the waiter to change two batteries, and it was fixed.
The female store manager said: Our hotels are all smart, but smart things can cause problems...
2. There is no ironing machine in the room. I asked the front desk on the afternoon of the 25th and was told that there was one at the front desk and I could take the clothes off. So, I came back in the evening and took the clothes to the front desk. As a result, I couldn't find the water tank of the ironing machine. When I found it, I said it was dirty and was being cleaned.
The female store manager said: You can go to Ctrip to see, our hotel does not provide ironing services...
4. The hotel breakfast for 1298 yuan per night is as shown in the picture. I told the waiter that this was too salty. The waiter was just like the store manager.
She said: This is our braised food. We also have a side dish called pickles... (PS: Very salty dishes are called pickles? It’s the third day in Chaoshan. I ate a plate of braised food on the roadside and was so salty that I was speechless. A look of truth...)
5. At the end of the writing, when I wanted to check out, the female store manager asked if I wanted cash or WeChat? I didn’t think much about it at the time, I just felt a little strange and said: Go back the way you came. Later I learned that Ctrip has punitive measures. Everyone remembers that if you encounter such big stores bullying customers, you must go through the platform.
Original TextTranslation provided by Google