Guest Reviews of Vienna Hotel (Chaozhou Jiangjing Branch)
9.4/10
Outstanding
2244 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(2244)
Positive reviews(2220)
Reviews with photos/video(1143)
Friendly front desk staff(622)
Classy environment(352)
Delicious breakfast(291)
Fantastic river view(289)
Convenient parking(288)
Many amenities(256)
Close to scenic area(51)
Delicious buffet(34)
Negative reviews(24)
Guest User
Deluxe Queen Room
Stayed in Sep 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jan 15, 2026
The room was clean, and there was a robot to deliver items. The front desk staff, 001, were friendly and courteous, making for a pleasant stay.
Response from Property: 尊敬的賓客您好: 感謝您入住維也納酒店並給予寶貴的點評,看到您簡單而又深厚的好評,感謝您這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務,客房衞生我們秉承一客一換,讓客户入住有一個好的體驗,住的放心,自助早餐品種齊全,讓您早上用餐開啟愉快的一天,酒店標配 3秒速熱、恆温恆壓熱水系統,特有的超導排水系統以及優質品牌沐浴產品,希望為您提供最好的細雨感受,疲勞煩惱全走開,留下愉悦的心情,小維待您的再次光臨,祝您生活愉快!
Guest User
Twin Room with River View (Super-Sized Floor-to-Ceiling Window + Smart Voice Assistant + Conleys Mattress)
Stayed in Aug 2025
Business traveler
8 review
10/10
Outstanding
Posted on Nov 7, 2025
Beautiful hotel, great location as it’s near some of the factories in Chaozhou.
Response from Property: 尊敬的賓客,您好!感謝您對酒店的五星好評。很高興能給您帶來美好的體驗,確保住店的每位旅客安心,順心。此外酒店位於護堤路與如意路交接處,位置好找,交通便利。酒店大廳有免費的擦鞋機,自助茶飲等。再次感謝您的點評,祝您生活愉快!
AmarHIR
Standard Queen Room
Stayed in Jun 2025
Business traveler
24 review
8.5/10
Very good
Posted on Jul 10, 2025
Hotel is good value for the price. Breakfast is simple. Easy access
Response from Property: 尊敬的賓客,您好!感謝您的點評,很榮幸能夠得到您的認可,此次未能獲得您的5分好評,我們深感抱歉,酒店一樓提供24小時免費自助洗衣服務,大堂自助茶飲,機器人送物再次感謝您的點評,祝您旅途愉快!
NISHAL
Standard Queen Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 29, 2024
It's a nice room with good amenities. The staff behaviour was awesome.. breakfast is excellent.. families, friends can stay and enjoy the trips
Response from Property: Dear guests, hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Standard Queen Room
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 20, 2025
Good.
Response from Property: 尊敬的賓客,您好!非常感謝您對維也納潮州江景店的認可,也感謝您對我們酒店的品質和服務的肯定,您的滿意就是我們努力的動力,酒店配有24小時服務管家在線,WIFI全面覆蓋,還有免費早餐,一樓自助洗衣房等,期待您的下次光臨,祝您生活愉快!
Guest User
Twin Room with River View (Super-Sized Floor-to-Ceiling Window + Smart Voice Assistant + Conleys Mattress)
Stayed in Jun 2024
Family
10 review
10/10
Outstanding
Posted on Jul 13, 2024
The hotel is clean and tidy, and the 10 front desk staff are friendly and helpful. The breakfast is also very good, with many varieties, and the freshly ground coffee is a great experience!
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for sharing your stay experience with us. We are grateful for your favor and love for Vienna Chaozhou River View Hotel. The pace of progress will never stop. For your trust, we will be more persistent. The hotel rooms are newly equipped with big health brand mattresses and big health sleeping pillows. We provide you with rich and delicious breakfast. The laundry room on the first floor is equipped with washing and drying. Thank you again for leaving wonderful memories in the hotel. We look forward to seeing you again and wish you a pleasant journey!
Bentengdeshaniao
Twin Room with River View (Super-Sized Floor-to-Ceiling Window + Smart Voice Assistant + Conleys Mattress)
Stayed in Jun 2024
Family
3 review
10/10
Outstanding
Posted on Jul 12, 2024
The hotel environment is quite good. The atmosphere in the lobby is very comfortable, warm and relaxing as soon as you enter the lobby. Front desk 05 The service attitude is very attentive, the room is also very good, the facilities and equipment are complete, the bed is very comfortable, Vienna is as trustworthy as ever.
Original textTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna Chaozhou Jiangjing Branch. We are deeply honored to bring you a satisfactory stay experience this time. Hotel leaders attach great importance to service attitude issues and provide instruction and training to employees to ensure hotel service quality. At the same time, in order to improve customer satisfaction, the hotel provides customers with rich breakfast, sweet spring drop-off and other services. I hope you can experience it when you stay again to our more high-quality and complete services. Thank you again for your support of the hotel. All the staff of Vienna Chaozhou Jiangjing Branch look forward to your visit again.
Guest User
Standard Queen Room
Stayed in Apr 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on May 13, 2024
The transportation is very convenient, the service attitude is very good, and the breakfast is delicious. 07
Original textTranslated by Google
Response from Property: Reply: Dear guest, hello! Thank you for choosing Vienna (Chaozhou Jiangjing Branch). Thank you very much for your affirmation of our service. It is because of your loyal guests' support and attention to Vienna that we are constantly inspired to work hard to provide guests with quality services. We will continue to work hard to provide you with more perfect services. We look forward to seeing you again!
Guest User
Twin Room with River View (Super-Sized Floor-to-Ceiling Window + Smart Voice Assistant + Conleys Mattress)
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 11, 2024
The hotel is in a good location, right by the road, easy to find. The waiter 03 is very enthusiastic and polite. The room is very clean. The breakfast is also delicious and rich. The price-performance ratio is very high
Original textTranslated by Google
Response from Property: Dear guests, hello! Vienna has always been committed to serving the neighbors, adhering to the hospitality of welcoming friends from afar. We focus on continuously optimizing the guest's stay experience, and the high-quality facilities and equipment hope to facilitate your travel and office needs. Thank you for your trust and support, Xiaowei will work harder to improve ourselves. We will definitely let you come again and experience a different encounter.
Guest User
Twin Room with River View (Super-Sized Floor-to-Ceiling Window + Smart Voice Assistant + Conleys Mattress)
Stayed in Mar 2024
Family
4 review
10/10
Outstanding
Posted on Apr 30, 2024
The hotel is newly renovated, the environment is beautiful, you can see the Han River, the buffet breakfast is good, the waiters are polite and have a good attitude, the room facilities are quite complete, and I slept very comfortably.
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Vienna (Chaozhou Jiangjing Branch). Thank you very much for your affirmation of our service. It is because of your loyal guests' support and attention to Vienna that we are constantly inspired to work hard to provide guests with quality services. We will continue to work hard to provide you with more perfect services. We look forward to seeing you again!
肥野兔兔
Queen Room With River View
Stayed in Mar 2024
Business traveler
7 review
9.0/10
Great
Posted on Apr 30, 2024
I have also stayed at Vienna Group hotels in Shunde. The rooms are comfortable, the beds are big, and they are clean and hygienic. This time I also chose Vienna in Chaozhou. The only drawback is that there is no conditioner. I hope the hotel can add it to every branch.
In addition, the waiters are also very kind and polite.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing us. We are honored to serve you. Although we failed to receive your five-star praise this time, we will continue to work hard to improve the professional skills and service level of our staff, and bring a high-quality stay experience to every guest. The hotel is equipped with buffet breakfast, self-service tea, self-service laundry, and robot delivery to meet all reasonable needs of guests in the store, so that every guest feels at home. Thank you again for your affirmation of the hotel, and look forward to your visit again. I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Mar 2024
Solo traveler
30 review
10/10
Outstanding
Posted on Apr 25, 2024
The room is bright and air-conditioned. Parking is convenient and you can take a walk along the river in the evening.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your support of Xiaowei. It is Xiaowei's greatest wish to make you satisfied with your stay. In Vienna, you can encounter deep sleep mattresses, clean and comfortable linens, and soft down pillows, which can bring you the most secure sleeping environment, allowing you to relax and enter a deep sleep state. Thank you again for your affirmation of the hotel. I look forward to seeing you again and wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Business traveler
10 review
10/10
Outstanding
Posted on Apr 24, 2024
The room is very clean, and the whole house is smart, the bed is comfortable, the breakfast is also good, it is worth recommending 05
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. Our hotel has an open buffet breakfast, considerate self-service laundry service and robot delivery. We look forward to your visit again and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Mar 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 21, 2024
The room is very clean, there are sofas in the lobby, there are parking spaces at the door, and the service staff are also very friendly.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your support of Xiaowei. It is Xiaowei's greatest wish to make you satisfied with your stay. There is a parking lot at the entrance of the hotel. There is also a parking lot around 100, which is free of charge. The room is clean and tidy, just to bring you a more secure rest environment. Thank you again for your praise. All the staff of Chaozhou Jiangjing Hotel are looking forward to your next visit!
Yiqing
Twin Room with River View (Super-Sized Floor-to-Ceiling Window + Smart Voice Assistant + Conleys Mattress)
Stayed in Dec 2023
Traveling with friends
9 review
10/10
Outstanding
Posted on Jan 15, 2024
Facilities: It is very convenient to hang clothes at the door, the curtains are automatically closed, the Xiaodu speakers are very convenient, and the robot service
Hygiene: Very clean, the mattress is very comfortable
Environment: Very close to tourist spots, the room has a vast view of the river
Service: The front desk lady is very enthusiastic, like 👍👍👍👍👍
Original textTranslated by Google
6/20
Response from Property: Dear guest, hello! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. Our hotel has an open buffet breakfast, considerate self-service laundry service and robot delivery. We look forward to your visit again and wish you a pleasant journey!