The hotel is not a 5☆ i would consider it 3.5☆ but charged us nearly €600 a night on a bed & basis for a so called superior room, i attach the photographs for all to see.
We had several issues including unable to get accees to our room after breakfast even though i asked at reception that our cards are not deactivated on the morning of checkout which often happens in hotels all around the world, we were told by the reception team that our cards were fine and working so we went on the mission to get to our room which is a good 5-8 minute walk from reception to the fourth floor on M4, its a very strange configuration for a hotel selling so called superior rooms.
Once again our cards didn't work and this happened three times when i went back and asked to speak with management who were in one of the many meetings they seem to have.leaving.
Eventually we got into our room by one of the staff getting a key to get us in and had less than one hour to pack and move to the courtsey room that is offered to everyone.
We complained on our second day but to no avail, and only got a call from the commercial manager Nancy 40 mins from checking out of our superior room, offering us lunch which we declined.
We checked out at 15:50 and asked to speak with Nancy she was not there and got to speak with Ana the Ops Manager after 50 mins of waiting for her,she was aggressive and contradicted herself several times including telling us we didn't pay almost €600 a night which we did.