Holiday Inn Express & Suites CHARLESTON DWTN - WESTEDGE by IHG

This hotel is clean and the staff provides great service. Unfortunately, each room has a de-humidifier which can't be switched off and is quite loud, especially during the night. Bring ear plugs!

We always choose holiday inn hotel (IHG group) during our travels and have had good experiences in the past, but this visit in holiday inn express & suite Charleston was disappointing due to inconsistent information. Before booking, I called the hotel directly to confirm all the details. I asked about the rate, parking fee, breakfast, service dog policy, and availability of a king room. The front desk staff (Yolanda) told me the rate, mentioned that six rooms were available, confirmed a $15 parking fee, that breakfast was included, and clearly stated there would be no charge for our service dog. However, at check-in, we were told there would be a $50 charge for the service dog, even though nothing else had changed. This was frustrating and disappointing — especially since we’ve stayed at this same hotel group before without ever being charged for a service dog. Another issue: I had added a note to the booking requesting a soundproof room, but we were given a connecting room instead. Unfortunately, the guests next door complained, which made our stay uncomfortable. Aside from those issues, the room was clean, the AC worked well, and everything else was fine. And Alysa was nice greeting us in breakfast time. We hope the hotel will improve communication and better honor requests in the future.

Nice, clean room, and good location- wish there was more on-site parking, but otherwise would definitely recommend!

We arrived at midnight (January 9-10). The front desk was most helpful. Throughout our short stay, I have to stay every staff member we encountered was so pleasant and helpful. The breakfast variety was a nice touch as well. This is surely a hotel I would return to for a quick get away!

Receptionist was so welcoming and friendly. The room was clean, comfortable and conveniently located. Breakfast was amaxing with a large variety of delicious options. I had a great stsy at a very reasonable price. .

This property received this rating based on non disclosure of nightly parking fees and destination fees. When I checked in I was only advised of the incidentals hold. My card was charged $143.00 for parking and a tourist fee that was not disclosed at check in.

The room was clean and comfortable. Only negative and the reason for the 4 stars vs 5 is the lack of staff to replenish breakfast and other amenities. It was very busy and everything was running out quickly.