Reception stuff weren’t the friendliest, only 1 staff was warm and smiley when requesting you for review your at the end (seems quite practical).
We checked in at 8pm due to an afternoon flight, so there shouldn’t be any reasons why the hotel room isn’t properly cleaned. The room only had 1 set of everything (drinking water, drinking glass, clothes hanger, vanity kit, towel, no slippers) when we were two guests and we had to separately request for these, which is fine. The shower gel was already empty when one of us went to wash up first, took them a while to come back with the refill. Toilet paper was also super low and didn’t look changed or tidied (no triangle fold). Space was moderate, cleanliness was questionable. The toilet bowl had some uncleaned poop stain, shower head has strange filth sticking from where the water flow out from. Safe in wardrobe was faulty, turns out it’s low on battery and the technician only came at 11pm+ despite us reporting about it shortly after we entered our room at 8pm+. Bed was too soft (in the bad way?), sheets weren’t in the best condition. Towels were white-turned-GREY, looking very, very used.
Didnt have the best or most decent stay, and also didn’t expect this for a hotel under Accor. The only plus point is how it’s further in from entrance, which feels a bit more private and safe, though getting Ubers was inconvenient as the pick up always changes to Novotel for some reason.
