Guest User
October 8, 2025
The hotel itself looked okay, but some of the staff were indeed unprofessional, which somewhat dampened our enjoyment of the trip. Adding to the problem, one of our two rooms had a broken lock (our family was exhausted from sightseeing the previous night and couldn't get back into our room; we planned to visit the panda base early the next morning, and the staff couldn't open the door for ages, unable to find the cause; we couldn't get our baby formula out of the room, and the hungry baby cried until he fell asleep. The staff blamed us for leaving the formula in the room with the broken lock, saying it had nothing to do with them, which was quite ridiculous, and their service attitude was terrible). In the other room, we found an empty shower gel bottle in the shower. Luckily, we had two rooms, so we just took the bottle from that room – quite absurd. The staff showed absolutely no remorse whatsoever, as if broken locks and empty shower gel bottles were normal occurrences for them, and that we were deliberately causing them trouble.
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