Guest User
October 14, 2025
The room was comfortable.
However, I booked a 10 PM checkout, but when I went out to buy some food, I called repeatedly and was told I had to check out at 9 PM and that they would collect my belongings. Afterwards, they only said that rooms were in high demand and I needed to leave an hour early. The problem is, I'm also a consumer, and I paid the same amount of money. Why should I suffer this injustice due to your poor arrangements? There was no explanation or compensation afterward.
The booking clearly stated a 10 PM checkout time, and no one informed me of the need to check out early upon check-in. When I returned to the room, the door was already open, and I don't know if my belongings had been touched. When I asked the front desk, they lied and said they had informed me of the early checkout? What a joke! First, I wasn't informed upon check-in; second, if that were true, there should have been corresponding compensation; third, the front desk continued to make excuses. I didn't want to worsen my mood by arguing, so I didn't argue further, which might give some people the impression that customers can be easily fooled. In short, whether or not I was informed beforehand can be easily verified through video and audio recordings.
Finally, this hotel offered no compensation or other explanation. I am utterly disappointed.
I paid money but didn't get the length of stay I was supposed to, and my original plans were disrupted. It was very frustrating, and my travel experience was terrible.
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