Anonymous User
Beware before booking! The restaurant staff (waitress) at this hotel has an extremely bad attitude. Every time I went to get steamed buns or noodles, after I received my meal, the restaurant staff would say, "Don't leave any leftovers after you've eaten." What does that even mean? When did we ever leave leftovers? Go check your surveillance cameras! Or do you have a rule in your restaurant that the number of steamed buns and noodles is limited, and no one can take more than a certain amount? Another time, I went to get steamed buns and asked her, "Are the buns ready? Can I take them?" The restaurant staff told me to look for myself. If I could understand it by just looking, why would I need to ask you? Afterward, I saw steam coming from outside the steamer, so I took three buns. I took a bite and found they were cold and undercooked inside. I honestly told the restaurant staff that the buns were cold and not cooked through. After that, the restaurant staff gave me an impatient look and mumbled something (which I didn't catch). Then I asked her what to do with the other two, and she said, "Just put them back in (the steamer)," and then she put them back. At the time, I didn't think much of it, but now that I think about it, that's a food safety issue! After that, I didn't eat any more buns. On another day, during mealtime, she was cooking noodles for other guests, but she started the noodles and then ran off to do other things. This resulted in the noodles being overcooked. It was the guests who had to call her, and she then came running over, smiling, and said she had gone to make steamed pork with rice powder, but I didn't see that dish in the restaurant. Only then did she continue. I'm truly fed up. What kind of service awareness is this? And almost every time, I have to call her to cook noodles. Isn't this dereliction of duty? Plus, she's always unapproachable and has a sour face every day. I don't understand what's going on. And we had been eating breakfast for a week, then on Friday morning (February 14, 2026), the restaurant staff suddenly asked us for our breakfast cards. What, are they targeting us?! Also, the breakfast on Sunday morning (February 15, 2026) was all leftovers, and there were no boiled eggs. This breakfast is barely edible. If it's like this, it would be better if breakfast wasn't included. My whole mood is ruined. How am I supposed to enjoy my trip?! That evening, I asked the duty manager how to resolve the issue, and they gave me a large panda toy. Are they trying to appease a child? I asked her to check the surveillance footage, and it took almost an hour to get the final result: one night's room fee waived, and for the breakfast issue, I was told to go earlier. What, do I have to go super early now?
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