No. 123, West Section 1, First Ring Road, Qingyang District, Chengdu, Sichuan, 610041, ChinaView Hotel Details
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Guest Reviews of Yitel Collection Hotel (Chengdu Kuanzhai Alley Provincial Orthopedic Hospital Subway Station)
9.4/10
Outstanding
1173 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(1173)
Positive reviews(1150)
Reviews with photos/video(235)
Easy to get around(225)
Friendly front desk staff(190)
Delicious breakfast(164)
Convenient location(164)
Close to metro(150)
Perfect for kids(22)
Has facilities for children(5)
Negative reviews(23)
M608061****
Queen Room
Stayed in Oct 2025
Business traveler
2 review
10/10
Outstanding
Posted on Dec 4, 2025
I had a very satisfying stay here. The lobby is spacious and the environment is great. The front desk staff were very friendly and welcoming, even proactively greeting guests. Check-in was quick, and they thoughtfully informed me of the breakfast times. Speaking of breakfast, there was a good variety, and the food tasted great with some unique options, which was a pleasant surprise. I was also delighted to find laundry service available, with a washer-dryer combo that made things incredibly convenient. The room itself was clean and tidy, offering excellent value for money. The hotel is right next to a subway station, making it super easy to get to nearby attractions. The location is definitely a plus. Overall, it was a fantastic experience, and I'm already looking forward to my next stay!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!衷心感謝您選擇入住我們酒店並分享如此詳盡的入住體驗。您的滿意是我們不懈追求的目標,也是對我們團隊最大的鼓勵。酒店優越的地理位置能為您的出行帶來便利,這讓我們倍感欣慰。您對房間整潔度及整體性價比的認可,更是對我們工作最好的肯定。再次感謝您的真摯評價。全體團隊成員誠摯期待您的再次光臨,我們將以更優質的服務為您創造更美好的入住體驗。祝您生活愉快!
GangChuang
2-bed Room
Stayed in Jun 2025
Couple
83 review
9.0/10
Great
Posted on Jul 20, 2025
This hotel is located right above a subway station. The facilities are a bit old, but there were no issues. The public laundry was very convenient and, being free of charge, was a big help.
Response from Property: 感謝您的認可與支持,我們將持續努力提供更優質的服務。
Guest User
2-bed Room
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 31, 2025
The hotel staff is very helpful. Room very clearance and spacious. Love it.
Response from Property: Thank you so much for your kind words! 😊 We’re delighted to hear that our staff made your stay enjoyable and that you loved the clean, spacious room. Providing exceptional service and a comfortable environment is always our priority. Your feedback truly motivates us! Looking forward to welcoming you back soon. 🌟
Guest User
Queen Room
Stayed in Sep 2024
Couple
5 review
7.5/10
Posted on Oct 15, 2024
Great hotel, close to the subway but there was an attive construction site at the bottom of the building so it was quite noisy early in the morning.
Response from Property: Dear guest,I'm so sorry that we didn't provided Good service for you.The construction will be Completed in two months,if you will Travel in chengdu in the future.We hope we can have a chance to provide a better service for you.Have a good day.
Guest User
2-bed Room
Stayed in Sep 2024
Traveling with friends
7 review
9.5/10
Amazing
Posted on Oct 21, 2024
Hotel location is very near metro just few minutes walk
Response from Property: Dear guest, it's my pleasure to serve you. Our hotel is only a few minutes' walk from the subway station. It is the best choice for your trip. Without getting your five-star review, l know that there must be some shortcomings. I hope you can choose us next time and let us provide you with satisfactory service.Have a good trip!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
1 review
9.5/10
Amazing
Posted on Apr 6, 2024
Excellent stay with a pleasant staff and comfortable beds, good air conditioning, and well-appointed, good-functioning bathroom. The two superior 2 bed rooms that we booked were perfect for our family of four. The free clothes washer facilities were also very welcome, easy to use, and well-kept - great for our week long stay.
The breakfast was good - mostly Chinese food with some European foods like toast and cereal. Unfortunately they didn’t have forks and knives for our kids to use, but that wasn’t too big a deal.
The exercise room could use some maintenance as the treadmill was not functioning when we tried it.
The location is also conveniently located right next to the orthopedic hospital metro station.
In summary, I would recommend this hotel to anyone staying in Chengdu that wants to be in this general area. Great value and a great stay.
Response from Property: Dear guest: Hello! Thank you for choosing the subway station of Chengdu Wuhou Temple Orthopedic Hospital and taking the time to share your experience during your busy schedule. We are honored that our service and hygiene have been recognized by you. We are truly sorry for the issue you raised about the lack of knives and forks during meals. In the future, we will also report to the company that we have equipped some knives and forks for children to use during meals. We will also notify the engineering technician to inspect and repair the treadmill in the gym. Thank you for your opinions and suggestions. It is your attention that has made Xiaoyi realize her shortcomings. I am looking forward to your next stay and wish you and your family a happy life and happiness! Hotel General Manager
piriya_tavee
2-bed Room
Stayed in Feb 2024
Couple
17 review
9.0/10
Great
Posted on Mar 15, 2024
The location of this hotel is very good, near subway, many local restaurant and street food around the hotel and also near travel spot. The room is clean but there are traffic noice get into the room.
Response from Property: Dear guest:Thank you for your comment,our hotel is nearby subway stations,restaurants and scenic spots .I’m so sorry that we could’t provided a comfortable enviroment to you.We will enhance our waiters' service skills,provid some articles you need. Welcome to our hotels again if you travel in chengdu next time !Have a good trip!Hotel general manager
Guest User
Queen Room
Stayed in Sep 2024
Business traveler
92 review
8.0/10
Very Good
Posted on Oct 19, 2024
Is nice and very quiet for relaxing
Response from Property: Dear valued guest:Hello! Thank you very much for your review! We also want to express our gratitude for choosing and staying at our hotel. Our mission is to provide consistent high-quality service to every guest, in order to meet your expectations and requirements. We believe that with your support, we will continuously improve our service philosophy and quality, ensuring that every trip and stay with us will be an unforgettable experience. We sincerely look forward to your return visit!Hotel general manager:ann
Guest User
2-bed Room
Stayed in Apr 2024
Couple
1 review
9.0/10
Great
Posted on May 21, 2024
Check-in was fast.
Location was good. Just opp train station.
Response from Property: Dear guest: Hello! Thank you very much for choosing Heyizhishang Chengdu Wuhouci Provincial Orthopedic Hospital Subway Station Branch. Thank you for your recognition of us. 5 points is our passing score. I hope that Xiaoyi can get your five-point praise next time. I look forward to your stay again. The weather is hot, please pay attention to heatstroke prevention. General Manager of the hotel
Guest User
Queen Room
Stayed in May 2023
Solo traveler
36 review
10/10
Outstanding
Posted on Jun 26, 2023
Highly recommend this hotel! It’s located right opposite the subway station which makes it convenient to get around. The room was modern and well decorated (seemed like it was recently renovated), as well as spacious and very clean. It had the most comfortable bed!! Sound proofing was excellent - some past reviews mentioned construction noise but can confirm I didn’t hear anything of the sort during my stay. Will definitely stay again when I’m back in Chengdu! (My photo doesn’t do the room justice —looks way better in real life!)
Response from Property: Dear guest, hello! Thank you very much for choosing our hotel. It is an honor for all aspects of our hotel to receive your recognition! We always believe that good word-of-mouth is recommended by customer satisfaction, and we look forward to serving you again when you return to Chengdu! Wishing you a happy life and happy every day! Hotel General Manager
_CFT010000000878****
Superior Queen Room
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 19, 2025
This hotel is in a good location, very close to Jinli. The free laundry service is very convenient. There are many breakfast styles. I especially like the wontons in the restaurant. The supper service is also good. The service attitude of the lady at the front desk is also very good. In general, it is good. Thumbs up 👍
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and sharing such a thoughtful review! We're so glad you were satisfied with our location, laundry service, and breakfast and late-night snacks. It's truly convenient to explore and eat around Jinli. It's our honor to provide you with such warm service, and we especially appreciate your appreciation for our front desk staff. Your praise is our greatest motivation to continue our efforts! We look forward to bringing you more surprises next time you visit Chengdu.
M307552****
Family Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 5, 2025
When traveling with children, the biggest concern is whether the accommodation is worry-free. This hotel completely exceeded expectations!
Super comfortable space
• Designed with two bedrooms and one living room, parents and children each have independent space, and do not interfere with each other at night. The big beds in the two rooms are soft and spacious
The service is heart-warming
• On the day of check-in, we were delayed for a while due to cleaning issues. The two young ladies at the hotel front desk were very helpful. They quickly communicated to check in and sent a fruit plate. The service was full, and the breakfast was also good. Both the elderly and children can eat.
📍Location is super plus
• There are convenience stores and subway stations downstairs; it is not far from the city center scenic spots. I am very satisfied and will come again next time. Worry-free and warm, must be recommended with five stars~✨
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的分享,很高興小頤家每處都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是小頤做為服務者一直追求的,這也將成為小頤繼續努力、不斷進取的動力,期待下次繼續有機會為您奉上暖心服務!
M56821****
2-bed Room
Stayed in Apr 2025
Solo traveler
6 review
10/10
Outstanding
Posted on May 2, 2025
The hotel room is very nice, the facilities and equipment are also very smart, and warm tea and midnight snacks are prepared inside. The service attitude of Xiao Deng at the front desk is very good. When checking in, a souvenir is also given, which is very considerate. This time I came out for a good travel experience. I will choose to stay in this hotel next time.
Original textTranslated by Google
Response from Property: 感謝您的肯定與分享,我們將持續努力提供更優質的服務。期待再次為您服務。
M900279****
Business Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 13, 2025
It's so comfortable. When I checked in, the front desk staff Deng Deng and Qian Qian had a very good service attitude and gave me a check-in gift. The room window is also very large, the light is very suitable, the water in the washroom is also very large, and they also prepared warm sun tea. They also helped with laundry service. There is also a midnight snack service when I come back in the evening. The overall stay experience is very good and the price-performance ratio is very high
Original textTranslated by Google
Response from Property: 感謝您的認可與分享,我們將持續提升服務品質,期待再次為您服務。
M236602****
2-bed Room
Stayed in Mar 2025
Other
2 review
10/10
Outstanding
Posted on Apr 9, 2025
The room facilities and equipment are very good. The service attitude of Qianqian and Xiaohan at the front desk is very good. There is free laundry service, as well as warm sun tea and throat tea. The restaurant breakfast is also very rich. The room is clean and sanitary. It is very close to the subway station, just two steps away. It is a good experience to stay in. I will stay here again next time.
Original textTranslated by Google
Response from Property: 感謝您的温馨點評,聽到您對我們的服務和設施如此滿意真是太棒了!暖陽茶和早餐能為您帶來好心情,我們感到非常榮幸。期待與您再次相遇,共享美好時光!