Orange Hotel

Orange Hotel Reviews

Orange Hotel

No.1 Dongsheng Street, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
Orange Hotel
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Guest Reviews of Orange Hotel

9.4/10
Outstanding
2087 review
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.4
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All reviews(2087)
Positive reviews(2054)
Reviews with photos/video(359)
Easy to get around(272)
Convenient location(270)
Friendly front desk staff(169)
Delicious breakfast(121)
Quiet & comfortable(105)
Close to metro(80)
Tasty coffee(35)
Perfect for kids(27)
Negative reviews(33)
M324531****
Standard Queen Room
Stayed in Aug 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Sep 4, 2025
Excellent! There was plenty of hot water, even after a long shower. Breakfast was delicious too. The location is very convenient, and People's Park is just a short walk away.
Original textTranslated by Google
Response from Property: A city, two people, a wonderful memory. Thank you for meeting you at Xiaojuzi. Thank you very much for your recognition. All the staff of Xiaojuzi are encouraged by your praise and recognition. We are also working hard to achieve perfection. Xiaojuzi also looks forward to your visit again~
M513550****
Superior Queen Room
Stayed in Jul 2025
Family
2 review
9.5/10
Amazing
Posted on Aug 27, 2025
The room was spotless, and the bedding was incredibly comfortable. It's conveniently located, just a 15-minute walk from Kuanzhai Alley. Upon check-in, we were pleasantly surprised with a complimentary children's breakfast. The breakfast selection was extensive, and it was a very thoughtful gesture. Our two kids even received cute panda headbands, a lovely touch reflecting Chengdu's local culture. The service was excellent. I highly recommend staying here.
Original textTranslated by Google
Response from Property: Thank you for your thoughtful review. Xiaoju will continue to provide you with the most refined service. The song of time wanders on pale white paper, writing lines of nostalgia. The melancholy melody continues to spread. The smile in this song, perhaps too fast, has lost my mind while listening. It allows me to write fragrant lines of poetry without the need for pen and ink. Xiaoju looks forward to seeing you again.
M509034****
Superior 2-bed Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 25, 2025
A family of four checked in, and although our booking only included two breakfasts, the front desk attendant immediately offered two additional ones free of charge. Chain hotels truly deliver excellent service and facilities; we had nothing to complain about.
Original textTranslated by Google
Response from Property: 【免費自助洗衣、烘乾】哇哦~小桔看到客官您能對小桔如此喜愛!小桔心裏美滋滋的,服務好每一位客官是我們一致的追求,我們會把更好的服務帶給客官,給所有的客官一種“家”的感覺,期待您再次回家喲
M27189****
Superior Queen Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 27, 2025
The room was spotless and had a lovely orange fragrance, with orange-themed toiletries throughout. It was a really nice touch! The front desk service was absolutely fantastic; they helped me receive a package and even stored my bags for me. Plus, the coffee at reception smelled absolutely delicious!
Original textTranslated by Google
Response from Property: 尊敬的客官,感謝您在重要的日子選擇了入住小桔子,能為您提供滿意的服務是小桔子的榮幸,希望小桔子有給您帶來驚喜,也祝客官一切順利,每天都有好心情。
1381059****
Business Queen Room
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 25, 2025
The rooms were clean and well-equipped, with prompt housekeeping. The service was excellent, and the breakfast was quite good too. Its prime location meant everything was easily accessible; it's perfect for morning runs in People's Park, and subway access was incredibly convenient. Overall, a thoroughly comfortable and pleasant stay!
Original textTranslated by Google
Response from Property: [Room Clean] Thank you for taking the time to leave a positive review for Xiaoju. Thank you for your thoughtful review. Xiaoju will continue to provide you with the most exquisite service. The song of time wanders on pale white paper, writing lines of nostalgia. The sad melody continues to spread. The smile in this song, is it because the melody is too fast, making my thoughts lose direction while listening? Let me become a fragrant poem without words. Xiaoju looks forward to seeing you again.
🌞chiboduanjian
Superior 2-bed Room
Stayed in Jul 2025
Other
11 review
4.0/10
Posted on Sep 5, 2025
The conditions were absolutely terrible. The room facilities were old and worn, the space felt cramped, and the decor was severely dated. The overall ambiance was dim and unwelcoming. Breakfast was also exceptionally poor. It completely failed to deliver the cleanliness and tidiness one expects from a chain hotel. I definitely won't be returning.
Original textTranslated by Google
Response from Property: 小桔想過千遍萬遍,想要跟您致歉的話,可是愧疚的小桔不知如何開口,但還是誠心的給您致歉,沒能高您提供一個美好的入住體驗,辜負了您對我們的期望,所有的理由與解釋都是蒼白無力的,小桔衹能不斷的強大自己,用自己的實際行動,來得到您的原諒,希望您下次來,小桔能給您一個完美的入住體驗。
M277kutms****
Standard Queen Room
Stayed in Jun 2025
Family
1 review
2.0/10
Posted on Jul 14, 2025
As someone who travels annually, I have certain expectations for hotels. I once had a fantastic stay at an Orange Hotel near Hangzhou's West Lake, which is why I chose to stay at an Orange Hotel again when visiting Chengdu. However, upon entering the room, I was quite disappointed. The facilities were extremely basic. Being exhausted, I decided to just put up with it. To my surprise, the service turned out to be equally terrible. The next day, due to unforeseen circumstances, I decided to extend my stay for another night. Not only did the price increase, but it also didn't include breakfast. I simply remarked that this was a huge contrast to the Orange Hotel in Hangzhou. The front desk staff immediately told me I could choose another hotel, repeating it twice with an air of complete indifference, as if daring me to leave. I was genuinely baffled by such an arrogant attitude from a service staff member. For the same price, the breakfast offered here compared to Hangzhou's was like night and day. I've included a photo of the 49 RMB breakfast below for you to see – are Chengdu's standards really that low?
Original textTranslated by Google
Response from Property: Hello! Thank you for your interest and feedback regarding Orange Hotel. We have conducted an internal investigation into the issue you raised and now provide the following official response: 1. Hotel Facilities: Orange Hotel strictly adheres to brand standards, and all guest room amenities meet Huazhu Group's acceptance requirements. While decor styles may vary slightly depending on property conditions in different cities, the fundamental quality of service remains consistent. If you have specific room requirements, we can recommend a more suitable option. 2. Breakfast: The hotel's 48 yuan breakfast buffet includes over 20 items (Chinese hot dishes, Western pastries, fruit, etc.) and is priced in line with local market standards. 3. Service Attitude: After reviewing surveillance footage, we confirmed that the front desk staff used standard service language throughout and offered you the best available rate of the day. You accepted the price and extended your stay. If you have any further requirements for the service process, we can arrange for someone to contact you. We understand that every guest has different expectations, but we must also clarify that Orange Hotel always adheres to clear pricing and transparent service. We have noted your feedback and will continue to optimize the experience. Thank you for your feedback!
_CFT0440271****
Superior 2-bed Room
Stayed in Aug 2025
Traveling with friends
17 review
8.0/10
Very Good
Posted on Sep 8, 2025
The king room we stayed in on the first day was decent. However, when we switched to a twin room on the second day, it felt like a significant downgrade – the room instantly felt much older, there was no full-length mirror, and it even smelled of smoke. This strong smoky odor was noticeable every evening, even when we returned late during our extended stay.
Original textTranslated by Google
Response from Property: 非常抱歉給您帶來不好的入住體驗,由於雙床房裡的傢俱都是偏黑色系的,所以看起來就比較的陳舊。如您在住期間有什麼問題都可隨時聯繫前台,我們也會第一時間為您解決的,期待您的在此光臨。
Zhangxinbb
Standard Queen Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 26, 2025
The location is fantastic, just a short walk to Kuanzhai Alley. The room was very clean and comfortable, and they even provided children's slippers and toothpaste for the little ones, which was a very thoughtful touch. It was quite warm when we first arrived at the hotel, but there was a self-service fruit tea station in the lobby, and it tasted pretty good.
Original textTranslated by Google
Response from Property: 環遊遍整個星系,找不到比你更亮的星星,感謝客官您的 5 分點評哦!希望小桔子會是您回憶裏最温馨最獨特的那個!祝您生活愉快,工作順利!
Anonymous User
Standard Queen Room
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Feb 23, 2025
After our 4 days JiuZhaiGou trip, we stayed here for 1 night. It is walking distance from the subway station and the famous Wide and Narrow Alley. The receptionists were really friendly to everyone. They were also very helpful when we asked for some dinner recommendations. Our room was clean, spacious and comfy. Hot water and room heater worked well. Wifi was stable and fast. We didn't get the breakfast so we can't comment on it. However, the free coffee from the coffee machine in the lobby is pretty good. Would definitely recommend this hotel to anyone who plans to visit Chengdu.
Response from Property: Thank you for your support of Orange Hotel! Your satisfaction is the driving force behind our progress! Thanks to your recognition, we will definitely do better in the future! The hotel is located in the center of Chengdu, adjacent to Tianfu Square, People's Park, and Kuanzhai Alley. It is a great choice for both office and family outings! There are countless commercial streets, snacks, and other delicious foods in the surrounding area. Thank you again for your full score recognition! Wishing you and your family a happy life! Looking forward to meeting you again!
M281019****
Superior 2-bed Room
Stayed in Jun 2025
Family
12 review
10/10
Outstanding
Posted on Jul 25, 2025
The location is absolutely fantastic! Both Kuanzhai Alley and People's Park are just a five-minute walk away, and it's conveniently close to the metro station, making it incredibly easy to get around. The breakfast spread was generous, and the staff were exceptionally warm and attentive. Our overall experience was wonderful! The lobby provides coffee and drinks, the air conditioning works perfectly, and they even have robots deliver takeout orders directly to your room. I will definitely choose to stay here again on my next visit to Chengdu.
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Xiaojuzi on your important day. It is Xiaojuzi's honor to provide you with satisfactory service. I hope Xiaojuzi will bring you surprises. I also wish you all the best and a good mood every day.
M220787****
Superior 2-bed Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 12, 2025
Upon entering the hotel, I found its exterior to be a bit understated. However, the service was very attentive, and the accommodation was very comfortable. I ended up extending my stay for two more nights, and the hotel's laundry facilities were very convenient. The breakfast was also plentiful and delicious. The hotel's location was superb, within walking distance of Kuanzhai Alley, People's Park, and Chengdu Museum. This was a huge advantage. I would definitely stay here again on my next visit.
Original textTranslated by Google
Response from Property: 【服務很貼心】【免費洗衣、烘乾】【早餐豐富】客官的鼓勵宛如一片廣闊的天空,給予我們放飛夢想的翅膀。我們將把為客人提供舒適的環境和優質的服務視為生命。非常感謝您對我們全體小桔的認可。酒店位置位於成都市中心天府廣場,更是鄰近寬窄巷子,人民公園,春熙路,錦裏,武侯祠,杜甫草堂等市內景點,交通便利,均可直達,5公里範圍讓您玩轉成都市區。祝客官工作順心,身體健康,期待您的下次光臨!
Robetn
Superior Queen Room
Stayed in Apr 2025
Family
1 review
9.0/10
Great
Posted on May 12, 2025
Bigger space for luggage. Slightly away from Chunxi road but near KuanZai alley.
Response from Property: Dear guests, hello! Thank you for your support of Orange Hotel! Your satisfaction is the driving force of our progress! Because of your recognition, we will definitely do better in the future! The hotel is located in the center of Chengdu, close to Tianfu Square, People's Park, Kuanzhai Alley, and it is very suitable for office and family travel! There are countless commercial streets, snacks and other delicacies around. Thank you again for your full recognition! I wish you and your family a happy life! Looking forward to meeting you again!
Davv G
Standard Queen Room
Stayed in Dec 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 25, 2025
Highly recommended budget hotel just nice for you to crash in! Place was not only clean and nice, but also has an orange theme everywhere in the hotel. Hotel breakfast was a solid 9/10 and the staffs were helpful and polite. Definitely a good budget place for your minimal needs.
Response from Property: Thank you for your praise for Xiao Ju in your busy schedule. Thank you for your exquisite evaluation. Xiao Ju will make persistent efforts to give you the most exquisite songs of service years, wandering on pale white paper and writing lines of attachment. The sad melody continues to spread. Is the smile in this song too fast to make my listening thoughts have no direction? Let me become a fragrant poem without pen and ink. Xiaoju looks forward to your visit again.
Guest User
European Style Double Bed Room (Mini Fridge + Pressure-Relief Mattress)
Stayed in Nov 2024
Family
4 review
10/10
Outstanding
Posted on Dec 30, 2024
Hotel in a convenient location, walking distance to People's park, Tianfu square and Kuanzai alley. Hotel staff super friendly and hospitable. The hotel offers free laundry service which was great! Definitely stay here again in the future!!
Response from Property: The guest's encouragement is like a vast sky, giving us wings to fly our dreams. We will regard providing guests with a comfortable environment and high-quality service as our life. Thank you very much for your recognition of all of us, Xiao Ju. The hotel is located in Tianfu Square in the center of Chengdu city, and is also adjacent to Kuanzhai Alley, People's Park, Chunxi Road, Jinli, Wuhou Temple, Du Fu Thatched Cottage and other city attractions. The transportation is convenient and all can be reached directly. A 5-kilometer radius allows you to explore the city center of Chengdu. Wishing the client smooth work and good health. Looking forward to your next visit!