Ruihao Yazhi Hotel (Century City Metro Station, New Convention and Exhibition Center) Reviews

Response from Property: 感謝您選擇下榻我們酒店並抽出時間分享您的詳細反饋。我們很高興得知您對房間大小、員工服務、迷人景色和便利位置感到滿意。同時，我們非常抱歉您在住宿期間遇到了噪音干擾、部分插座失靈以及床墊硬度影響睡眠的問題。您的體驗我們高度重視，這為我們指出了明確的改進方向。關於您提到的噪音問題，我們已反饋至相關部門進行排查，並會加強對客人的引導，共同維護安靜的住宿環境。客房部也已對您入住樓層的所有房間插座進行全面檢查和維修。對於床墊的舒適度，我們理解這因人而異，並已記錄在案，將在未來的設施更新計劃中作為重要參考。我們衷心希望有機會在您下次光臨時，為您安排一個更為安靜的房間，讓您能完全享受我們優越的位置和景色。期待您的再次光臨，讓我們為您帶來更完美的體驗。

Response from Property: 雖然路程匆匆，但是與我們短暫的相聚也給您留下了美好的回憶，感謝親對咱們的滿意與點贊，期待與您的下次成都之約，帶您領略成都更多的風景。

Response from Property:  看到您説入住“實惠又合適”，我們太受鼓舞啦！從找樓便捷度到房間舒適度，每一處細節都希望讓您住得省心，下次出行歡迎再選我們！

Response from Property: Dear customer, thank you for your 5-point review. Every city has its own reasons for nostalgia, every place has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that (Chengdu Royal Royal Hotel) will be the warmest and most unique one in your memory.

Response from Property: Hello dear customer, we are very glad that you have chosen to stay at our hotel. We are very happy to bring you a satisfactory stay experience and look forward to your next visit~ I wish you a happy life!

Response from Property: Thank you very much for your satisfaction and support. We are very sorry for the inconvenience caused to you during your stay. We will improve some details as soon as possible. I believe that good service is reflected in the perfection of details. The fact that you can raise questions here shows that you still have expectations for us.

Response from Property: Thank you for your favorable comments, and you are very welcome to come. It's most comfortable to like it just right. You don't have to be good. I like it. I'm not much better, as long as you don't dislike me. I'll always wait for you in the old place! Welcome to visit next time!

Response from Property: Dear guest, we sincerely apologize that your stay did not meet your expectations and caused you an unpleasant experience. We are deeply sorry for the issues you mentioned regarding room hygiene, smoke odor, and bedding. This was indeed an oversight on our part. Thank you for your prompt notification. We have reported these issues to the relevant departments and will strengthen inspections and management to prevent similar incidents from recurring. We remain committed to providing every guest with an efficient and high-quality accommodation environment. Our hotel breakfast offers a diverse buffet combining Chinese and Western cuisine, including homemade wontons, hot and sour noodles, and other dishes. If you have any questions during your stay, please inform our front desk staff immediately. We will address any issues promptly. We apologize again for the inconvenience and hope to have the opportunity to provide you with satisfactory service.

Response from Property: 非常感謝您再次選擇入住我們酒店，更感謝您細緻地分享了這次的入住體驗！ 得知您對商務區的地理位置、夜景房景觀、寬敞的房間以及高樓層視野都很滿意，尤其是暴雨天裏我們的服務能為您提供便利（幫您拿衣架、晾曬衣物），我們由衷地開心，這是我們應該做的~ 但看到您提到床單下有體毛和血跡，我們深感抱歉和愧疚，這絕對是我們客房清潔工作的嚴重疏漏。我們已經第一時間將此問題反饋給客房部，會立即加強清潔流程的監管和員工培訓，確保每一間客房都經過嚴格檢查，杜絕此類情況再次發生。 也很高興您順便打卡了附近的山海經博物館，希望這段小插曲沒有影響您整體的出行心情。期待能再次為您服務，給您帶來毫無瑕疵的入住體驗！

Response from Property: Thank you so much for your evaluation! We are very happy that you liked the location of Century City Subway Station and the food choices at D5 Mall. However, we are really sorry to hear that your bathroom experience was not ideal. Regarding your feedback about the embarrassing issue of getting dressed after showering, we have already started discussing the renovation plan and will also add more humane covering designs or prompts to the existing rooms. 4.3 points is not only encouragement but also motivation. We look forward to giving you a full score surprise next time!

Response from Property: 感謝您入住我們酒店並給給予點評！很高興得知您對酒店的地理位置十分滿意，周邊便捷的交通和豐富的餐飲選擇能為您的出行與用餐帶來便利，這正是我們期望為您打造的體驗。對於洗漱間空間較小給您帶來的不便，我們深表歉意。酒店有洗手間大的房型可以選擇的哦，您入住期間有任何問題都可以隨時聯繫我跟換房間。希望未來有機會再次為您服務，為您提供更完美的入住體驗。

Response from Property: 親愛的客人，您好。讀完您的評價，我們的心情非常沉重。萬分抱歉讓您期待的成都之旅一開始就蒙上了不愉快的陰影。您説的每一個字我們都認真看了，並且深感自責。1. 前台小姐姐的“冷臉”讓您受委屈了，真的非常對不起！我們已經和她進行了溝通和教育，也對我們整個團隊的服務意識進行了重新梳理和強調。出來玩開心最重要，卻讓您有了“被欠錢”的感覺，這確實是我們的重大失職。2. 隔音差的問題也給您添麻煩了，我們感同身受。酒店所在的樓宇結構確實存在一些先天限制，但我們沒有提前做好足夠的提示和應對，是我們的疏忽。我們備有免費的靜音耳塞，下次您來如果提前告知我們，我們一定會優先為您挑選一間最安靜的房間，並送上小禮物以表歉意。我們知道一次不好的體驗需要很多次的好才能彌補，但我們真心希望您能再給我們一次機會。期待您的再次光臨，讓我們能當面致歉，用行動證明我們的改變。祝您後續行程一切順利！

Response from Property: Dear guest, we are so happy to receive your five-star review! Your approval is our greatest encouragement and fills the entire hotel team with energy. We are honored to have created a comfortable stay for you, and we hope that wherever you go, you will be surrounded by beauty. We are always ready and waiting for your next visit.

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to share your detailed stay experience! We are honored to see your recognition of the room environment, service quality and geographical location, which will also inspire us to continue to create a comfortable and convenient travel experience for guests. Regarding breakfast, we have attached great importance to the temperature, category and replenishment frequency issues you raised. We have organized the kitchen team to optimize the food insulation measures, and plan to regularly update the menu and strengthen the inspection of the dining table to ensure that the food supply is timely and sufficient. At the same time, we will also consider enriching the beverage selection to bring guests a better dining experience. Thank you again for your feedback and tolerance, and look forward to the opportunity to provide you with more perfect service again. I wish you a happy life!