1. Excellent location, directly opposite the East Railway Station, with a maximum five-minute walk to the entrance.
2. The room was spacious with a great view and a comfortable bed.
x The power outlets on both sides of the bed seemed to be just for show and couldn't be used. The wall was curved, so plugs couldn't be inserted properly. We could only use the outlets at the desk. If two people are staying, with two phones, earphones, and cameras, there's no way to charge everything. We stayed in two rooms that night, and the bedside outlets in both were unusable. This is a major drawback for business travelers and tourists.
x The purified water system in the toilet was broken, forcing us to switch rooms in the middle of the night. The staff provided no service at all; they just stood outside the door like a mute, without proactively telling us which room we were being moved to, what to do with the new and old key cards, or offering to help with luggage. In Norway, when I had to switch rooms, the staff apologized throughout and actively helped with luggage. The hotel seriously needs to train its employees.
x The front desk didn't update the new room number, so when food delivery arrived, the room number provided showed as unoccupied. This was a significant oversight by the front desk. What if someone else had checked in, and since the system showed the room as empty, the front desk assigned it to them? Then a stranger could potentially enter my room in the middle of the night. This is especially likely during peak seasons when there are many guests.
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