Mercure Chengdu Kuanzhai Alley Central Reviews

Nice Free breakfast, clean and service staffs. Slightly inflexible for multiple and continue stays...have to re check-in at the front desk again...hee...hee...

This is my second time staying at this hotel, and I'll definitely choose it again next time I visit Western Sichuan. Great location, a reliable brand hotel, fully equipped with all kinds of facilities, and the breakfast is pretty good too 👌. The staff were all extremely friendly and helpful.

The room was very spacious, and the mini-fridge kept things wonderfully cold. Overall, the hygiene was good. I stayed for almost a week, and the breakfast variety was quite rich. The service was excellent; they were quick and diligent with refilling water. Deliveries could even be brought to the room by a robot. The front desk staff had a great attitude! I'll definitely stay here again!

1. The hotel is a standalone building. 2. The elevator requires a key card. 3. Laundry service can be booked, which is quite convenient. 4. It's very convenient to walk to Kuanzhai Alley. 5. The front desk staff were responsive to all our requests. 6. The only minor drawback was the limited placement of tissues in the room. It would be great if tissues were consistently provided at both the sink and bedside tables.

I always stay at this hotel whenever I'm in Chengdu. The environment is great, the location is central, and it's quiet and comfortable. The breakfast has a wide variety, and Xiao Chen's attitude was exceptionally good.

The French-style decor is elegant and romantic, making for a fantastic stay. As expected from a HUAZHU Hotels brand, it's all excellent!

The room arrangement was satisfactory, and overall, it was comfortable and suitable for travel.

The room size was quite good, well-equipped, and the location was excellent. The front desk service was very good. The only downside was that some of the facilities and equipment were a bit old, but everything else was fine.

The room was clean, and they were quick to replace any faulty equipment. Their response time was excellent. When the hairdryer in my room wasn't working, I informed the front desk and within 5 minutes, a robot delivered a new one. The hotel breakfast was fantastic, with both Chinese and Western options, and a very extensive selection of dishes.

Very comfortable, with warm and welcoming staff. The room was also great – clean and tidy. My child particularly enjoyed the TV programs!

Hygiene: The mop and rag used by housekeeping smelled bad, but everything else was fine. Service: The service was impeccable, as expected from a HUAZHU property. Facilities: The toilet in the room wasn't as good as the one in the 3rd-floor public restroom. Environment: Convenient for getting around and daily life. Breakfast was excellent.

The location is super convenient, just a few minutes' walk to Kuanzhai Alley. The staff are all incredibly warm and enthusiastic, just like true Sichuanese! Plus, the breakfast is really generous and delicious. Definitely recommended!

Booked a family room, and the front desk staff (a lovely lady) upgraded us to a family suite for free and even included breakfast for the kids, which was very much appreciated. The hotel facilities are quite new and well-equipped, ensuring a peaceful night's sleep. The location is also very convenient, just a few minutes' walk to Kuanzhai Alley. The only thing that needs improvement is a faint smell of smoke in the bathroom; perhaps there's a way to remove it during cleaning. Overall, we had a very pleasant stay and will definitely come back next time.

The hotel boasts an excellent location right next to the subway, making transportation incredibly convenient. It's also just a few minutes' walk to Kuanzhai Alley. The room was clean and tidy, with comfortable bedding and good soundproofing, ensuring a great night's sleep. A special shout-out to the bathroom shower – the water pressure and flow were fantastic, allowing for a thorough and refreshing wash. I didn't even notice the brand, but I'm thinking of getting one for my own home! 😂 The front desk staff, both the lady and the gentleman, were patient and meticulous in answering all our questions. We also happened to run into the General Manager in the lobby, who gave us a detailed overview of Chengdu and its surrounding attractions, along with personalized recommendations based on our itinerary. We're very grateful for their help!