Intercontinental Hotel & Resorts properties in Chengdu

Facilities: The hotel is new, and the rooms are well-renovated and clean! Service: 1. The butler service was excellent. They arranged a crib for us in advance, absolutely top-notch! 2. Some staff members in the breakfast area were inflexible. With so many people queuing early in the morning, and me with a ten-month-old baby waiting beside me, couldn't they just let us swipe the card and go in together? Did we really have to follow everyone else? Then they seated us in the furthest corner of the dining room, claiming it was less drafty there! But then adults had to walk a long way to get food, and kept running back and forth to take care of the baby's meal! 3. The front desk was also strange. I mentioned I wanted to draw a prize, and they gave me the room card to go draw, only for me to find out I had already checked out. I had to run back to the front desk to modify it. Do you think it's convenient to keep running back and forth in the hotel? I really didn't want to get angry, especially during the Chinese New Year! Plus, it took an hour to get a pair of slippers that I requested! Service: The 4.5-star rating is entirely for the butler! Otherwise, it would definitely be a bad review!

🏆I've been a frequent guest at InterContinental Century City Chengdu. As a long-established luxury hotel in Chengdu, it has truly stood the test of time, offering a warmth and meticulousness in its service that is hard to find in other hotels of similar caliber. A special shout-out to the Duty Manager, Manager Fan, for proactively reaching out and efficiently handling my check-in. The solution provided perfectly exemplified the hotel's guest-first philosophy, which was truly heartwarming. 🧸Right from the start of my stay, Anna from Guest Relations had already arranged my room in advance, demonstrating their consistent thoughtfulness, even during the busy exhibition season. The Executive Lounge offers excellent food and beverages, coupled with efficient and professional service, making it an ideal venue for business discussions. ☯️This stay also offered the delightful experience of the hotel's morning Tai Chi session. Guests can rejuvenate their mind and body with a professional Tai Chi master, allowing them to truly immerse themselves in traditional Chinese culture. 🍃The Green Vine Tea Lounge boasts an elegant ambiance, an exquisite rendition of a traditional Western Sichuan grand estate nestled amidst lush greenery. It masterfully brings Chengdu's authentic teahouse culture right into the hotel lobby. Particularly impressive was the live performance by a female ensemble, playing popular music with a traditional Chinese flair during my tea break. This clearly demonstrates the hotel's significant dedication to cultural enrichment, making it well worth guests' time to truly appreciate. Overall, whether you're looking to immerse yourself in Chengdu's culture or traveling for business, this hotel is absolutely worth a dedicated visit. It certainly won't disappoint.