Woodfield Accommodation Reviews

Dreadful property, we booked a signature double room but were put in a standard room in an annexe building at end of the garden. There was thick dust in places, no handle on inside of patio door which is both a fire and security risk, bathroom door didn't shut properly, fire assembly point doesn't exist (thank god we didn't need it) stains on carpet and walls, shower Pol held up with hair bobbles, door and window frames on the outside are rotting, and there is someone living in the room upstairs who came in early hours of morning and woke us each night with his TV and then each morning with foul language from his friends. Rang hotelier on arrival about the room not being what we booked and found him to be rude and passing blame, he also hung up on me and then wouldn't answer again. Saving grace was he offered a refund of the difference in price of the two rooms. Unfortunately it was after this call that we discovered everything else wrong with the room but didn't have any faith he would answer phone. Plus points - breakfast was nice but lots of fruit flies around the continental items, lady who served us was lovely and properly itself is directly opposite Chepstow Castle so location is good