Ember Locke

Let’s talk about the advantages first. The decoration and design of this hotel are indeed pretty good. The environment is mainly orange. Although the overall area is small, it is very harmonious and warm. In addition, the price-performance ratio is excellent, and everything is new. It also comes with a small kitchen and refrigerator, which allows you to have more freedom in life while controlling the price. These were also the reasons why I chose here in the first place, and they have basically come true. But unexpectedly and unfortunately, the service here, mainly the front desk service, is not as good as one would like. I had read some negative reviews before and thought it was a probability event, but I didn't expect it to actually happen. When we arrived on the first day, the front desk first said that our room charge was unsuccessful and we could not check in. But I actually paid the full amount for the reservation in November. Then the front desk gave me a room in the basement that didn't have a kitchen and didn't meet the agreement. After I found out, I negotiated with the front desk, and the front desk said that I could only change rooms the next day. But after talking to Ctrip, they quickly assigned me a vacant room with a kitchen on the same day. In addition, we booked four nights, but the room card expired on the third night. The front desk insisted that we had only booked three nights and had to move out immediately (on the first day of check-in, another front desk said it was four nights). ). After that, I had to contact Ctrip again to negotiate, and then changed my mind and updated the room card for us. We don’t know whether these problems come from the communication between the agent and the hotel, or the possible differential treatment by the hotel itself. Ctrip's response was reliable and fast, helping us solve the problem within half an hour. I hope that people in the future will be mentally prepared for the possibility of such a thing, although it may not have any actual impact.

Exquisitely designed small hotel ~ Convenient transportation for exhibitions in the west ~ There is a kitchen and a washing machine, suitable for traveling alone Of course, when traveling with friends, you can book a duplex apartment~it feels very good

It's a very beautiful hotel. There are buses at the door and the subway station is not too far away. There is a large supermarket within a 5-minute walk. The most surprising thing is that there is a laundry room and a small kitchen, which is very convenient.

Except for the black girl who was very unreasonable when checking in, everything else was fine. The room was really dark and there was no light to help find things. I don’t know why, but they didn’t clean the room at all after staying for three days.

The newly opened art hotel has very new facilities. The room is small but has a kitchen and full cutlery and the bed is very comfortable. The location is excellent, very close to Earls Court subway station, and you can go directly to Heathrow Airport by subway. The bus at the door can go to many scenic spots in the city. There is a big supermarket nearby, and it is very convenient to buy supplies. The only downside is that the lighting in the room is a bit dim.

When I checked in, I learned that this hotel was newly opened in May and June of 23, and the decoration tastes great! ! ! Entering the room is pungent! ! ! It is very unfriendly to stay with children! ! ! The smell of perfume in the elevator is also very pungent, and the whole lobby also smells of decoration. It feels like it is covered with perfume I booked a city-view suite with a clothes dryer. I was assigned a very small inward-facing room next to the elevator without a clothes dryer. In the room, there were previous guests who had cooked curry and other meals. After the meal was very smelly, the windows of the room I changed to were closed. no ventilation In addition, the style of the interior decoration is rather dim The most important thing is that the size of the bed is only 1.5m, not the advertised 1.8m bed I booked for three nights, but on the above two points, I applied to check out with the clerk. They said that my reservation was booked through Ctrip, as long as Ctrip agrees, they will agree to cancel the refund, but when the Ctrip customer service contacted the operation, the staff started throwing balls Let's get in touch Reservations team hard to get on the phone No match in sight The whole is very poor! ! ! Do not live! ! ! It's really a bad check-in experience. I wrote a real bad review. I hope everyone will pass by and not fall into the trap. The facade looks okay, but the most important thing is the texture of the room we live in, isn’t it? The appearance is not important, it’s really not ok to stay in the house