Disneyland Hotel

Room was not ready before 6.30PM while it was announced 3.00PM. We had to wait in the lobby. No compensation was ever offered. We couldn’t enjoy any of the hotel amenities after 11AM on checkout day. Felt like we were kicked out from the hotel. The gift shop was sold out on all items we wanted to buy. Not a 5 stars hôtel in any possible way.

The hotel was nice

Disneyland Hotel used to be our 'home hotel' when visiting Disneyland Paris and we loved it there. We have been eagerly awaiting it reopening after its royal transformation and on the whole we weren't disappointed! The hotel is welcoming and bright and there is so much to see, explore and discover, there are little details to be seen if you take the time to look. The welcome we received as one of the first guests back through the door was incredible! There were happy smiling Cast Members welcoming people back, I'm sure it must have been great for them to finally have guests back in the hotel! There was the chance to meet Mickey in his Royal attire and even a little personalised guided tour of the key areas that we might need whilst we were staying. We even managed to nip into the shop and make the very first purchase there before we'd even checked in! Castle Club is something else! Advertised as a hotel within a hotel, I was very interested to see what had changed since our last stay in December 2019. The first thing I noticed was the classic telephone was still there for calling the lift if required, this is a small, silly thing but meant a lot to a fan like me! The CC reception Cast Members always greet you whenever you arrive and wish you a pleasant day whenever you leave, often asking if everything is OK with your stay. The new rooms are beautifully decorated and well laid out, there are plenty of sockets for charging all those modern day gadgets and they're even by the beds now which is a huge improvement than before! The magic wand switch really is magical, a very nice touch! Our moon and sun switches were wired in the opposite way to what they should have been on the switches between the beds in our room. If you have Disney+ this can be streamed to the TV and you can also link your phone to the sound system in the bathroom to play music whilst you're getting ready for a day in the parks! Unfortunately our room didn't receive turn down on our second night, we're obviously more than capable of moving some cushions and pulling back the covers but I missed the 'bedtime story' card that gets left on the bed (I have a collection of these from before the closure and from some of the other hotels) from what I can gather ours wasn't the only room not to get turned down that night. Another perk of Castle Club is the lounge. The castle mirrors in here really are beautiful and the new railings make it very regal. There is a fantastic choice of drinks available, both hot and cold (included) and alcoholic (additional cost), I highly recommend the mocaccino and the strawberry nectar. Drinks are always forthcoming and not long after you've finished there is the offer of another, you certainly won't go thirsty! Breakfast offers a fantastic selection of 'hot' and cold options from cereal, pastries, waffles and pancakes to sausages, bacon, eggs and even a chef to make you an omelette! I personally didn't try the hot items but I was told they weren't par

The hotel is magnificent, rooms have all the details..just magical!! Service upon arrival and at the restaurants was amazing! Loved the food!! We had 2 rooms booked and checkin is at 3pm. Rooms were not ready until 430pm, luggage dint show until 5ishpm. We sat around waiting, never imagined that from a 5 star hotel and we have the deluxe rooms and all. Oh and both rooms were not presented the same. My in-laws dint have an umbrella, slippers (until later). Our coffee bar was not fully restocked the next day. BTW Max at the reception was fantastic!

We visited in April 2024 with our 2 daughters and 4 granddaughters (aged 5yrs to 10yrs old), and had a great time. The hotel is so convenient for the park, with no queuing to get in. We would visit the park first thing for a couple of rides, then back for breakfast in the hotel, then out again... which is much more convenient than being a 20 min walk away from your hotel. Our granddaughters loved seeing the characters (especially the Princesses) just walking around the hotel. The restaurants and bar areas are great. The pool area is very nice too. All the staff were lovely, with a really friendly and helpful attitude - especially towards the younger guests. We would highly recommend.

excellent service friendly staff. good value for price. castle club has good amenities and priviledges. from entry to exit they make sure you feel the friendliness and comfort.

Paying exorbitant price to enjoy the newly refurbished flagship hotel at disney paris was ruined by an unbelievable baggage service. Room and hotel commons were brand new and met our expectation and the 3-course dinner was extravagant. Location to the park is at its best. Now the unbelievable part is paying a 6-star hotel price and end-up having to drag your 6 luggages up and down to your room by yourself, coupled with a rude conversation from a baggage service staff was something unthinkable. Upon checkin, our luggages didn’t come after half & hour so tried to make 3 calls to finally get an answer that there was a queue and we had to wait for another half hour!! We were in rush to go to the time-reserved dinner so we had to go down and get them by ourself. Upon checkout we brought our luggages down by ourself, not wanting to waste time waiting again, as we have to deposit them and go into the park for the rest of the day. At deposit counter, we found disorganized queue of crowd waiting to do the same. So we got into a queue and waited until our turn, then someone else came from another direction, while the confusing staff went to attend to that person first so we told him we were there first.. The staff asked persistently, if we were first with a rude tone.. and even mocked if we were in a hurry.. !! Went to all sorts of hotel, never met this kind of service in the one of the most expensive hotel night.. Read and decide for yourself.