Disneyland Hotel

Room was not ready before 6.30PM while it was announced 3.00PM. We had to wait in the lobby. No compensation was ever offered. We couldn’t enjoy any of the hotel amenities after 11AM on checkout day. Felt like we were kicked out from the hotel. The gift shop was sold out on all items we wanted to buy. Not a 5 stars hôtel in any possible way.

The hotel was nice

The hotel is breath takingly magical! The staff were so attentive and friendly, the rooms outstanding and the whole feel of the hotel wonderful! The breakfast and royal banquet was good but it didn't totally live up to the 5 star experience of the hotel. However the rest of the hotel was just magical and such a special experience!

Disneyland Hotel used to be our 'home hotel' when visiting Disneyland Paris and we loved it there. We have been eagerly awaiting it reopening after its royal transformation and on the whole we weren't disappointed! The hotel is welcoming and bright and there is so much to see, explore and discover, there are little details to be seen if you take the time to look. The welcome we received as one of the first guests back through the door was incredible! There were happy smiling Cast Members welcoming people back, I'm sure it must have been great for them to finally have guests back in the hotel! There was the chance to meet Mickey in his Royal attire and even a little personalised guided tour of the key areas that we might need whilst we were staying. We even managed to nip into the shop and make the very first purchase there before we'd even checked in! Castle Club is something else! Advertised as a hotel within a hotel, I was very interested to see what had changed since our last stay in December 2019. The first thing I noticed was the classic telephone was still there for calling the lift if required, this is a small, silly thing but meant a lot to a fan like me! The CC reception Cast Members always greet you whenever you arrive and wish you a pleasant day whenever you leave, often asking if everything is OK with your stay. The new rooms are beautifully decorated and well laid out, there are plenty of sockets for charging all those modern day gadgets and they're even by the beds now which is a huge improvement than before! The magic wand switch really is magical, a very nice touch! Our moon and sun switches were wired in the opposite way to what they should have been on the switches between the beds in our room. If you have Disney+ this can be streamed to the TV and you can also link your phone to the sound system in the bathroom to play music whilst you're getting ready for a day in the parks! Unfortunately our room didn't receive turn down on our second night, we're obviously more than capable of moving some cushions and pulling back the covers but I missed the 'bedtime story' card that gets left on the bed (I have a collection of these from before the closure and from some of the other hotels) from what I can gather ours wasn't the only room not to get turned down that night. Another perk of Castle Club is the lounge. The castle mirrors in here really are beautiful and the new railings make it very regal. There is a fantastic choice of drinks available, both hot and cold (included) and alcoholic (additional cost), I highly recommend the mocaccino and the strawberry nectar. Drinks are always forthcoming and not long after you've finished there is the offer of another, you certainly won't go thirsty! Breakfast offers a fantastic selection of 'hot' and cold options from cereal, pastries, waffles and pancakes to sausages, bacon, eggs and even a chef to make you an omelette! I personally didn't try the hot items but I was told they weren't par

We had an absolutely beautiful room, complete with balcony which was a lovely surprise. The staff were faultless. We made use of the Royal encounter experience, which was fantastic and a very welcome perk to staying at the hotel. I have nothing bad to say!