The Townhouse Chester

The Townhouse Chester Reviews

The Townhouse Chester

Inside the Townhouse Hotel, 49-51 Lower Bridge St, Chester, CH1 1RS, United KingdomView hotel details
The Townhouse Chester
The Townhouse ChesterThe Townhouse ChesterThe Townhouse Chester
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Guest Reviews of The Townhouse Chester

8.7/10
Very good
54 review
Verified reviews
Location8.7
Amenities8.7
Service8.7
Cleanliness8.7
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All reviews(54)
Positive reviews(40)
Reviews with photos/video(3)
Guest User
Stayed in Mar 2026
Other
10/10
Outstanding
Posted on Apr 13, 2026
We have stayed is top hotels all over the World and The Townhouse in Chester compares with the best of them. Great friendly staff with superb customer service 👌
Guest User
Stayed in Mar 2026
Other
10/10
Outstanding
Posted on Apr 5, 2026
Friendly staff, comfortable clean bedroom with nice shower room. Excellent breakfast including plenty of choice. Would definitely recommend, if visiting Chester.
Guest User
Stayed in Jan 2026
Other
10/10
Outstanding
Posted on Feb 25, 2026
Lovely hotel in the heart of Chester. All staff were very helpful, welcoming and friendly! Breakfast was amazing. Well done Nicola and team. We’ll be back.
Excursion55215198172
Stayed in Nov 2025
Family
10/10
Outstanding
Posted on Dec 16, 2025
We had a wonderful 3 night stay here. The people working here are so kind and helpful. The Breakfast was excellent and the rooms are lovely. Also, an excellent location. I hope to stay here again.
Response from Property: Thanks for the lovely review, come back again soon
Guest User
Stayed in Nov 2025
Other
10/10
Outstanding
Posted on Dec 10, 2025
Absolutely lovely hotel that we would highly recommend if visiting Chester. The location is really good with a short walk to the centre. There isn't a car park for the hotel but it's less than 5 mins walk to one and the hotel have a half price voucher for it too. The atmosphere in the hotel and the cleanliness and rooms were excellent. Nice touch giving you bottles of water as well as the usual tea, coffee and biscuits in the room. The room was very spacious with everything you'd need and a nice temperature. The breakfast was amazing, with lots of choice, making it really good value for money with the stay too. The hotel has a lovely lounge area where you can sit and have a drink, and there's even a pool table if you fancy a game. We would definitely come again when visiting Chester.
Andy C
Stayed in Nov 2025
Couple
10/10
Outstanding
Posted on Dec 9, 2025
Amazing place to stay, Excellent location for Central Chester. Friendly and helpful staff. Excellent breakfast! Highly recommended. Thank to Maxine and Laura. Will definitely stay here again!
Response from Property: Thanks for the lovely review and the mentions for Laura and Maxine - come back again soon
Guest User
Stayed in Nov 2025
Other
10/10
Outstanding
Posted on Dec 8, 2025
From check in to check out ALL the staff provided a genuine warm guest focussed service- nothing too much trouble . The lounge area cosy with the lit fire in the afternoons; fantastic soup and roll from 1200-14.30 offering ; 1st floor room ( yes all rooms have stairs as mentioned) which was easy to control the heating. Modern efficient bathrooms with plenty hot water . Tea coffee and kettle in room; hairdryer iron and board , bottled water . Very well maintained and excellent housekeeping. The breakfast really was outstanding- Dill the chef to be warmly congratulated for presentation , quality; and variety. Again his aim was to deliver and he did at every level. Bag store age was so appreciated before check in and after check out . This small hotel delivered above our expectations and perfect location to explore the city with so many high quality restaurants on the same street too. We will be returning to The Townhouse Chester - 5 stars from us for every aspect. Thank you .
Guest User
Stayed in Oct 2025
Other
10/10
Outstanding
Posted on Nov 27, 2025
Had a 24 hr break with my sister catching up. The hotel is in a great location for all the city. The hotel is very clean. The staff were most helpful. Great value for money, we shall return when next visiting Chester.
Guest User
Stayed in Oct 2025
Other
10/10
Outstanding
Posted on Nov 18, 2025
Just home from another lovely weekend at The Townhouse Hotel. Rooms are spotless with very comfortable beds, a great shower which is always a bonus. Breakfast is cooked fresh and I, as always have perfect poached eggs on toast, there is a great selection of cereals, fruit, yogurt and pastries also. The staff are the friendliest ever. The location is spot on, close to shops, bars, restaurants, the river is just a 5minute walk away. Can't wait for my next visit.
Guest User
Stayed in Oct 2025
Other
8.0/10
Very good
Posted on Nov 4, 2025
Stayed here with friends over the Halloween weekend , rooms are basic nice and clean with a tv !! The beds were really comfy and a decent shower with plenty of clean towels! We had been drinking most of the day in Chester when we came back to the hotel we had a hot chocolate drink from the bar which honestly was the best I’ve ever had!! made by the bartender !! The staff are excellent nothing was a problem for them ! Thanks staff , the breakfast was excellent as well lovely bacon and sausage with a poached egg cooked to perfection !! The staff here are great we will stop here on are next trip to Chester
Guest User
Stayed in Sep 2025
Other
10/10
Outstanding
Posted on Oct 27, 2025
Stayed a couple of nights for hen party, we had a few rooms plus the party room downstairs. Rooms were spotless, comfortable beds, lots of tea and coffee in rooms and bottled water. Breakfast was extra, lots of choice and cooked offer was brought to you. The hotel is in a great position for bars, restaurants and shopping. There is a car park 2 minutes away and you get discount when staying at the hotel. The staff are lovely and friendly, thanks to the lady who took lots of photos for us on the hotel steps. Would definitely stay again.
SezSmith
Stayed in Sep 2025
Family
10/10
Outstanding
Posted on Oct 22, 2025
Big rooms , spotlessly clean , big comfy beds , delicious breakfast . Very friendly staff . Would 100% stay here again. Only criticism would be no main lights in the room just bedside lamps which meant it was quite dark in the evenings making reading my book a bit difficult.
Response from Property: Thanks for taking time to review. Lovely comments and the team always love a mention, so thank you and look forward to you returning again in the future.
Louise T
Stayed in Aug 2025
Traveling with friends
10/10
Outstanding
Posted on Sep 27, 2025
This is a lovely friendly hotel close to all the amenities in Chester. Within walking distance of centre. Staff were very friendly and helpful. Breakfast cooked to order by chef Dill - tasty and well presented. Room cosy, clean and quiet.
Response from Property: Thanks for lovely review and Dill will be buzzing with the personal mention. We all love what we do, so look forward to welcoming you back soon.
Sudl93
Stayed in Aug 2025
Couple
10/10
Outstanding
Posted on Sep 7, 2025
We stayed one night at this hotel on a bed , breakfast with a bottle of Prosecco on arrival. The room was clean, spacious and quiet. The breakfast was cold buffet and then a good selection of food cooked to order and was fantastic, real quality food. The staff were very friendly and the location is superb right in the centre of Chester. Well done and thank you to everyone at the hotel we will definitely return.
Response from Property: Thanks for the lovely review, always lovely to read, look forward to you coming back again in the near future.
Guest User
Stayed in Aug 2025
Other
6.0/10
Posted on Sep 5, 2025
Stayed two nights.Wasn't able to have a shower.The shower mixer was faulty and there was a serious risk of scalding.The handyman adjusted it,said it was ok but I nearly got scalded again.It has obviously been an ongoing problem.No end caps on mixer adjustment.He gave me a load of bull which I suspected at time.HSE need to get involved before there is a serious accident.Hotel needs to employ a decent maintenance man.Lovely room but noisy due to road traffic.