ilovetravelyeahh
December 13, 2025
It’s lovely to have a fully vegan resort. The property was very clean, the food was excellent, and I absolutely loved the breakfast. The breakfast buffet chef is fantastic, as is the chef at Moreganic, the main restaurant. I genuinely enjoyed all the food and loved feeling safe knowing everything was vegan.
What could have been better was the overall hospitality vibe. Many of the staff we interacted with felt quite disinterested and not particularly warm or welcoming. There were some standouts – Orn, Kham, and another staff member who was always smiling (I didn’t catch his name) – but most others felt lacklustre. On several occasions we went downstairs and were not greeted at all, even though staff were sitting at the desk.
There was also background music on repeat – a very short piano loop (around 15 seconds) that played continuously from around 6am until night in the breakfast and common areas. It became quite overwhelming over time and is unfortunately very memorable.
The room itself was lovely and very clean, however housekeeping was inconsistent on two days of our six-night stay. One day, when we had the eco card on the bed (meaning no fresh sheets), the beds weren’t made at all. Another day, my kids’ beds were only half-done with a quick fold at the end. Generally housekeeping was good otherwise. Different housekeepers rotating I think.
The air conditioning units had visible mould on the flap, which I wiped off myself. This raised concerns about whether there may also be mould inside the unit. There was a slightly musty smell in my room (we had two rooms). Luckily, as it was winter, we mostly used the fan, but this does need addressing.
English proficiency among staff was quite limited overall. Orn was great, but in general communication was difficult. I noticed this at another hotel in Chiang Mai as well, so it may not be specific to this resort.
On the positive side: the small gym was excellent and open 24 hours, with clean air conditioning. The bathroom had a great toilet bottom-wash-hose with good pressure, clean towels and sheets, bathrobes, a chain lock on the door for extra security, and a filtered water station.
Would we stay again? Probably not. The main reason we chose this resort was the vibe – friendliness and feeling taken care of – but it felt more like a serviced apartment where you provide your own hospitality, apart from the restaurants and generally good (but inconsistent) housekeeping. That said, it is aesthetically beautiful, and being able to eat anything without concern was a huge plus.
It would also be great to have hotel transport available during the day, not just for airport transfers, so guests can move around in a trusted vehicle. The airport pickup could have been more welcoming and smiling and the wai.
The food is exceptional. Moreganic is often empty, likely because prices are around 60% higher than local restaurants, but we really enjoyed our meals there, at breakfast, and via room service. The app-based room service worked very well and delivery was fast.
I noticed the pool-access rooms and feel they lack privacy, as other pool guests can sit right outside. My jacuzzi jets also didn’t work.
I don’t enjoy giving critical feedback, but I didn’t receive a post-stay feedback email, so this felt like the appropriate place to share it. With staff warmth improved, housekeeping consistency tightened, the music changed, and maintenance issues addressed, this would easily be a full-star stay for me. A fully vegan resort is truly special and unique, and the concept is wonderful.
We stayed about 26 days after the Queen’s passing, which may have influenced the atmosphere.
P.S. There are some lovely temples nearby, including Wat Mahawan, and others just across the road. All are about a three-minute walk from the resort. There’s also a great jewellery store close by called “I Do I Design.”
