Mercure Chiang Mai Reviews

Response from Property: Dear Mr. JIGGADU, Thank you very much for taking the time to share your experience staying with us. We are delighted that you were impressed with the location, the clean and well-equipped rooms, and the courteous service from our reception team. Regarding your suggestions about the limited parking space and luggage assistance, we appreciate your feedback and will take it into consideration to further improve our services. Thank you again for choosing to stay with Mercure Chiang Mai, and we sincerely hope to have the opportunity to welcome you back again in the future. Sincerely, Annchaya Chiangsinthanachot, Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback following your stay with us.We are delighted to know that you enjoyed our convenient location, with easy access to Chiang Mai Old City, nearby attractions, local dining options, and the surrounding area. We are also pleased that you appreciated the variety of food and BBQ options available close to the hotel.It is especially rewarding to hear that our hotel met your expectations and reflected the professional standards of the Mercure brand.Thank you once again for your kind review. We truly appreciate your support and look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear TC..NT,Thank you very much for your wonderful review and for choosing to stay with Mercure Chiang Mai.We are delighted to know that you found your stay to be great value for money. It is especially rewarding to hear your kind words about our team. We will be sure to share your compliments with our parking attendants, front desk colleagues, and the entire team, as your recognition means a great deal to us.We are also pleased that you enjoyed your spacious and comfortable room, as well as our breakfast selection. Providing a clean, comfortable stay and a delicious variety of breakfast options is something we strive for every day.Thank you once again for your generous feedback. We truly appreciate your support and look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay in the near future.Kind regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Guest,Thank you very much for your lovely review and for choosing Mercure Chiang Mai.We are delighted to hear that you found our hotel to be great value for money and that our Chinese-speaking front desk staff made your stay even more comfortable. We are also pleased that you enjoyed our convenient location, allowing you to explore Chiang Mai's Old City and its historic landmarks at your own pace.It was wonderful to read about your walk to Tha Phae Gate and your fun encounter with the pigeons along the way. Every visit to Chiang Mai offers its own unique memories, and we are happy to know that your stay was part of that experience.Thank you once again for your kind feedback. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Chiang Mai on your next visit.Kind regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear 벙벙이,Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Chiang Mai.We are delighted to hear that you enjoyed our convenient location, the warm hospitality of our team, and the variety of our breakfast. It is also rewarding to know that you appreciated the cleanliness and maintenance of our facilities, as well as the comfort of our spacious bed.We are especially honored that you chose to extend your stay with us. This is truly one of the greatest compliments we could receive and means a great deal to our entire team.Thank you once again for your kind support. We look forward to welcoming you back to Mercure Chiang Mai for another memorable stay in the near future.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that, despite the age of our property, you found most aspects of your stay to be in good order, and that your check-in and check-out experience was smooth and efficient.We take pride in maintaining our facilities to the best of our ability and continuously look for ways to enhance the guest experience while preserving the character of our property. Your comments are genuinely appreciated and will be noted as we consider future improvements.We hope to have the pleasure of welcoming you back on a future visit.Warm regards, Punrada Siripakkamongkol General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate both your kind words about our team and your honest comments regarding your stay.We are truly pleased to know that our staff's friendliness and service left a positive impression on you. Your recognition means a great deal to all of us.At the same time, we sincerely apologize that the condition of the room, mattress, and the presence of insects did not meet your expectations. We take your comments seriously and are continuously working to improve our facilities and strengthen our housekeeping and preventive measures to provide a more comfortable stay for our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Chesty on tour,Dear Valued Guest,Thank you very much for taking the time to share your feedback following your recent stay with us at Mercure Chiang Mai.We are delighted to hear that our night shift team provided you with excellent and friendly service during both your check-in and check-out. Your kind words will certainly be shared with the team as encouragement.At the same time, we sincerely apologize that some of our staff members did not acknowledge or greet you during your stay. Please accept our apologies, as this does not reflect the level of hospitality we strive to deliver. We will share your comments with our team to reinforce the importance of greeting and recognizing every guest.We are also pleased that you enjoyed our breakfast and found it to be of great value. It is wonderful to know that, despite this concern, you had an overall pleasant stay.Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the near future.Kind regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Harry Leahy,Thank you for taking the time to share your kind review following your stay with us.We are delighted to hear that you and your sister had a pleasant stay and enjoyed our swimming pool as well as the warm hospitality provided by our team. Your compliments about our helpful staff are truly appreciated and will be shared with everyone.We also appreciate your comments regarding our location. While we are situated just outside the Old Town, we are pleased that you found our convenient proximity to Chiang Mai International Airport beneficial.Thank you once again for your recommendation. We look forward to welcoming you both back to Mercure Chiang Mai in the near future.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Response from Property: Dear Valued Customer, Thank you very much for your review. We are delighted to hear that you were impressed with the comfort and cleanliness of the hotel. Your compliments are a great encouragement to our team. We sincerely hope to have the opportunity to welcome you back to Mercure Chiang Mai again in the future. Sincerely, Annchaya Chiangsinthanachot, Front Office Manager

Response from Property: Dear Valued Guest, Thank you for your feedback and compliments regarding your stay at Mercure Chiang Mai. We are delighted that you enjoyed your stay and were impressed with the location, convenience of transportation, and parking. We sincerely hope to have the opportunity to welcome you back again in the future. Sincerely, Annchaya Chiangsinthanachot, Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback and for choosing to stay at Mercure Chiang Mai.We are pleased to know that you appreciated our fast check-in process, spacious rooms, wide variety of breakfast options, and clean swimming pool. It is also rewarding to hear that you found the hot water sufficient, the air conditioning effective, and the breakfast both diverse and enjoyable in taste. Your positive comments regarding our service standards are truly encouraging for our team.We also sincerely appreciate your constructive feedback regarding the hotel’s condition and location. While our property has been serving guests for many years, we continuously work on maintenance and improvements to ensure comfort and quality in line with Accor standards. Regarding the location, although we are situated slightly outside the very center, we aim to provide convenient access to key attractions and offer a quieter environment for a more relaxing stay.Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Warm regards,Sirisook Moore General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Mercure Chiang Mai. We appreciate your comments as they help us better understand our guests’ experiences.We are pleased to learn that you found the room and facilities decent; however, we regret that certain aspects did not fully meet your expectations in terms of value and overall condition. Please be assured that we continuously review our facilities as part of our ongoing improvement plans.We also sincerely apologize for the noise disturbance you experienced. Guest comfort is very important to us, and we do offer alternative room locations upon request. For future stays, our team would be pleased to assist in arranging a quieter room facing away from the street, subject to availability.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay.Kind regards,Sirisook MooreGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location, friendly staff, and breakfast.However, we sincerely apologize for the unpleasant smell you experienced in your room during your stay. We understand how uncomfortable this must have been, especially during a 12-night stay. This is certainly not the experience we aim to provide our guests.Please rest assured that your comments have been shared with our relevant team for further investigation and improvement. We truly appreciate your feedback, as it helps us identify areas where we can do better.We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience.Kind regards,Anchaya ChiangsinthanachoteFront Office Manager