Mercure Chiang Mai Reviews

Response from Property: Dear Valued Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our clean facilities, good service, and convenient location with easy access to the supermarket and downtown.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Chiang Mai again soon.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us.We are delighted to hear that you enjoyed our convenient location, nearby market, and the variety offered at our breakfast. Your positive comments are greatly appreciated.At the same time, we acknowledge your remarks regarding the age of our interior facilities. We are continuously working on improvements, and your feedback helps guide our efforts to enhance guest comfort and experience.We sincerely hope to welcome you back to Mercure Chiang Mai on your next visit.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you were pleased with our service and that our team’s warm and attentive hospitality made your stay enjoyable.At the same time, we sincerely appreciate your comments regarding the condition of the room facilities, the loud refrigerator, the soundproofing, and the limited breakfast variety. Please be assured that your feedback has been shared with the relevant teams for immediate review, as we are continuously working to improve our facilities and overall guest experience.We are also grateful for your note regarding our location and your understanding of the distance from the Old Town.Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back to Mercure Chiang Mai in the future and providing you with an even better stay.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the vintage style of the hotel and the simplicity of the room. We are also grateful for your note on the breakfast experience.We sincerely apologize for the inconvenience caused by the windows being sealed. This is due to safety and building structure requirements; however, we understand that it may affect comfort, and your feedback will be taken into account as we continue to improve our facilities.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back to Mercure Chiang Mai for a more pleasant stay in the future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Guest, Thank you very much for taking the time to share your experience with us at Mercure Chiang Mai. We are delighted to hear that you enjoyed our central location and our excellent facilities. Your satisfaction is a great encouragement for our team to continuously improve our service. We look forward to welcoming you back in the near future. Best regards, Sirisuk Mohr, General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our location convenient and appreciated the nearby dining options.We understand your concern regarding the higher room rates during the Yi Peng Lantern Festival, as this period is one of Chiang Mai’s peak seasons. We also appreciate your comments about the age of the facilities and the bathroom ventilation. Your feedback is valuable and will be shared with our team as we continue improving the guest experience.Thank you once again for staying with us. We hope to welcome you back to Mercure Chiang Mai on a future visit.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Kim,Thank you very much for your positive review and for choosing to stay at Mercure Chiang Mai.We’re glad to hear that you found our hotel clean and comfortable. While we may not be located in the heart of the tourist zone, we strive to offer a peaceful environment with easy access to local transportation and nearby dining options to ensure a convenient and relaxing stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback and for giving us such a positive rating. We are delighted to hear that you experienced excellent service, a fast check-in, and appreciated the complimentary room upgrade with the super king-size bed. It is also wonderful to know that you enjoyed the spacious room, international power outlets, and our buffet breakfast.We are glad that our quiet location, proximity to Tops Supermarket, and the complimentary shuttle service added convenience to your stay. At the same time, we appreciate your comment regarding limited parking, which we will continue to monitor and manage to improve guest experience.Thank you once again for choosing Mercure Chiang Mai. We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are delighted that you enjoyed our attentive staff, our clean rooms, our helpful restaurant staff, and our promotional offers. These are all very encouraging to our team. We sincerely apologize for your feedback on the bathroom drainage and breakfast service. We will take your feedback into consideration and will continue to train our staff to further enhance our service standards and provide even better comfort. We sincerely hope to welcome you back again in the near future. Best regards, Sirisuk Moh, General Manager

Response from Property: Dear Peesa,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our friendly staff, convenient location, and found our hotel to be good value for money.We also appreciate your comments and will continue to look for ways to enhance the guest experience. We hope to have the pleasure of welcoming you back to Mercure Chiang Mai in the future for an even more enjoyable stay.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the room description and bedding arrangements. We understand that traveling with teenage children requires clear expectations, and we regret that this was not communicated effectively during the booking process.We are glad to hear that you enjoyed our friendly staff, pool, and convenient location near the old town and local attractions. Your comments regarding the hotel’s condition have been noted, and we continually strive to improve our facilities for a better guest experience.We truly appreciate your feedback and hope to have the opportunity to welcome you back to Mercure Chiang Mai under better circumstances.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Mr. Sombun, Mercure Chiang Mai would like to thank you very much for your review and compliments. We are very pleased that you are satisfied with the cleanliness of the hotel and the service of our team. Your promise to come back to stay with us again on your next visit to Chiang Mai is an honor and a great encouragement for all the team. We hope to welcome you back soon and are ready to provide you with an excellent experience every time you visit. Best regards, Sirisuk Moh, General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at Mercure Chiang Mai. We are delighted to know that you had a comfortable and relaxing experience with us, and that your time here allowed you to truly unwind.It is always rewarding to hear that our guests feel at ease and can fully enjoy their holiday. Your kind comments serve as encouragement for us to continue creating a welcoming and enjoyable atmosphere for all our visitors.We sincerely appreciate your support and look forward to the opportunity of welcoming you back to Mercure Chiang Mai for another pleasant stay in the future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and our staff friendly. Providing a warm and welcoming experience for our guests is always our priority.We are also pleased that you enjoyed our convenient location near the night market and the variety of restaurants and amenities in the area. Additionally, it is wonderful to know that our shuttle service added to your overall experience.We truly appreciate your kind words and are happy to hear that you would consider returning. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook MooreGeneral Manager