H·Flora Hotel Reviews

Response from Property: Dear guests,Firstly, thank you very much for choosing our hotel as your place of stay and for evaluating our services and facilities. We highly value your feedback and would like to take this opportunity to express our sincere gratitude to you.We are very pleased to provide you with thoughtful and friendly service regarding the employee service you mentioned. This is our honor and also the direction we have been striving for.For breakfast, we understand your regret about not brewing coffee. We will take your suggestions into consideration and may increase the option of brewing coffee in the future to meet the taste needs of more customers. At the same time, we are also pleased to hear your appreciation for the diversity of breakfast menus, which is indeed a part of our efforts to provide guests with a wide range of choices.We greatly appreciate your understanding regarding the special situation of delayed check-out until 2pm that you mentioned. We always strive to provide convenience for our guests and appreciate your support in our work.However, we deeply apologize for the bathroom issue you mentioned. We understand that this has caused inconvenience to you, especially affecting your night rest. We conducted an internal investigation and found that it may be caused by equipment malfunction. Unfortunately, due to certain technical reasons, we were unable to fix the issue during your stay. We have reported this matter to the relevant depar**ents and will take measures to repair it as soon as possible to prevent similar problems from happening again.Finally, we greatly appreciate your mention of the convenience of the hotel and Anusarn night market within easy reach. We are glad that you have enjoyed the convenience brought by this geographical location and hope that you will have a pleasant experience exploring the surrounding areas.We deeply apologize for the slight discrepancy between the website images you mentioned and the actual situation. We will strive to update and optimize our website content to more accurately reflect the actual situation of the hotel.Thank you again for your feedback. We sincerely look forward to your visit to our hotel again, and we will provide you with more comprehensive services and facilities.

Response from Property: Thank you so much for your kind words and feedback! We are delighted to hear that you found the bed cozy and the room clean during your stay.We apologize for the inconvenience caused by the lack of a bathroom door. We have taken note of your feedback and will work to improve this aspect of our facilities in the future.We truly appreciate your understanding and your decision to return. We promise to continue providing a comfortable and enjoyable stay for our guests, and we look forward to welcoming you back soon. Thank you again for your patronage and support!

Response from Property: Thank you very much for your affirmation and appreciation of our hotel service. We are also glad that your family can have a pleasant relaxing time in our room.We firmly believe that high-quality service and friendly attitude are the key to winning the trust and support of guests in hotels. Therefore, we have been committed to enhancing the service awareness and professional competence of our employees, ensuring that every guest can feel the warmth and comfort of home in our hotel. We will continue to work hard to provide every customer with better quality and thoughtful serviceThank you again for your trust and support. We look forward to providing you and your family with a better accommodation experience in the future. Wishing you a happy life!

Response from Property: Dear guests,Firstly, on behalf of all hotel staff, I would like to express our sincerest apologies to you. We are very sorry to hear that you have such a poor accommodation experience with our hotel, which definitely does not meet our standards and commi**ents as a four-star hotel.We deeply apologize for any inconvenience caused to you regarding the sound insulation issue you mentioned in the room. We will take immediate measures to improve the sound insulation facilities in the room, ensuring that you can enjoy a quiet and comfortable accommodation environment during your stay.Regarding the issue of the hotel not providing television, we understand that this may cause some inconvenience to your accommodation experience. We will also report this situation to our leadersAs for the breakfast issue, we apologize for not meeting your expectations. We will re-examine our breakfast menu and services and strive to improve to ensure that we provide you with a more diverse, diverse, and high-quality breakfast selection.Once again, we would like to express our sincerest apologies and thank you for taking the time to share your accommodation experience. We attach great importance to your feedback and will take all necessary measures to improve our services, ensuring that we provide every guest with a high-quality, comfortable, and satisfactory accommodation experience.Looking forward to your visit again and giving us the opportunity to showcase our improvements and efforts to you.Wishing you a happy life!

Response from Property: We are sorry to hear that your accommodation experience was not satisfactory, and we deeply regret it.1. You mentioned booking two rooms, but one of them did not meet your expectations (including unstable towel racks and odor in the bathroom, which we promptly maintained afterwards). When checking in, you can contact us and we will do our best to provide you with a satisfactory solution immediately. The next day, after your feedback, we proposed to change your room, but unfortunately, you did not accept it2. For breakfast, we offer local specialty Thai breakfast to allow tourists from different regions to experience different exotic customs. Unfortunately, due to differences in local food culture, we did not satisfy you. In the future, we will also consider adding other breakfast varieties to meet the needs of different customers3. Many places, including our rooms, are non-smoking, but it is inevitable that some customers will smoke in other places, which has affected you. We are also very sorry, and we will increase our inspection efforts and persuade customers in the futureWe apologize again for this unpleasant experience. I hope that in the future, if you encounter any problems during your accommodation, you can communicate and provide feedback to our front desk in a timely manner, so as to have a better check-in experience!

Response from Property: Thank you for your positive feedback! We are glad to hear that you enjoyed our hotel's location and the local breakfast. We take pride in providing excellent service to our guests, and it's great to know that we met your expectations. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service. We appreciate your support and hope to welcome you back in the future!

Response from Property: Thank you very much for your feedback. We are deeply sorry that your experience does not match the picture, which is indeed not what we expected. We attach great importance to your opinions and suggestions, and will immediately verify and update the pictures to ensure that they truly reflect the situation of our room.Regarding the room facilities issue you mentioned, we will also conduct a detailed inspection and maintenance. We will take measures as soon as possible to deal with the thin walls and sound issues, to ensure that your resting environment is quieter and more comfortable. We will strengthen the maintenance and replacement of door locks to ensure your safety in terms of door safety. We will also replace the curtains with more suitable ones to ensure your sleep quality due to the issue of the curtains not blocking the light.As for the price issue, we understand your concerns. Our prices are based on a comprehensive consideration of room facilities, service quality, and market conditions. But please believe that we have been working hard to improve the quality of our services, and we hope you can feel our value.Thank you again for your feedback. We will carefully listen to the opinions of every customer and continuously improve our service. I hope you can enjoy a better experience next time. If you have any other questions or need further assistance, please feel free to contact us at any time.

Response from Property: Thank you very much for choosing our hotel and taking the time to give feedback. We attach great importance to your feedback on sanitary conditions and the smell of perfume in the room.Regarding hygiene conditions, we have always been committed to providing guests with a clean and tidy accommodation environment. Your feedback has made us realize that there may be areas for improvement in hygiene details. We will immediately thoroughly clean and inspect the room to ensure that all hygiene standards are strictly followed.As for the perfume in the room, we know that each guest has different preferences for smell. We will reevaluate the selection and use of perfume to ensure that it can improve the living experience of guests without causing any discomfort.Your opinions are very important to us as they can help us continuously improve our service quality. We sincerely appreciate your feedback and promise to take measures as soon as possible to resolve the issue you mentioned.Thank you again for your stay and valuable feedback. We look forward to your next visit and will be happy to provide you with better service.

Response from Property: Thank you very much for your valuable feedback! We are honored to provide you with a pleasant accommodation experience and deeply gratified that your overall impression of our hotel is positive.We are deeply proud of your mention that the hotel owner is very friendly. We are always committed to providing warm and thoughtful services to our guests, so that every guest can feel the warmth of home. We are deeply sorry that you missed breakfast due to being late for your trip, but we are glad that our host can prepare a small lunch box for you to make up for the regret of missing breakfast.Meanwhile, we have also noticed that there are some areas in the room you mentioned that are not quite suitable, such as the location of the WiFi router. We apologize for this and will adjust the room layout as soon as possible to ensure a more comfortable and convenient accommodation experience.Your suggestions are very important to us. We will carefully listen to the opinions of each guest and continuously strive to improve our service quality and facility conditions. We hope to provide you with a more perfect accommodation experience, so that you can feel our dedication and efforts every time you check in.Thank you again for your visit and feedback. We look forward to your next visit and will be happy to serve you.Wishing you a happy life and a safe journey!

Response from Property: Hello, we have verified with many colleagues that the above situation has not happened. And there is no refrigerator in our room, and it has not been renovated recently. We have also reported to the platform

Response from Property: Thank you very much for taking the time to share your accommodation experience and leave us such a wonderful review. We are delighted to hear that you have such a high evaluation and satisfaction with our hotel.We are honored that you mentioned "it's really beautiful and clean". We have always focused on maintaining the cleanliness and aesthetics of the hotel to ensure that every guest can enjoy a comfortable and pleasant environment. I'm glad you had a pleasant evening at our hotel.In addition, you mentioned that you only stayed one night to catch the early bus to the final destination, which we deeply regret. We sincerely hope that you can stay at our hotel for more time so that we can provide you with more high-quality service and unforgettable accommodation experience.Thank you again for your affirmation and support of our hotel. We look forward to welcoming you again and providing you with even better service. Wishing you a pleasant journey and all the best!

Response from Property: Thank you for taking the time to share your stay experience. We attach great importance to the opinions and suggestions of every guest.We deeply regret your mention of some dilapidated areas in the hotel. We have been working hard to maintain the hotel facilities, but inevitably, over time, some areas may experience wear and aging. We will carefully consider your feedback and make necessary repairs and updates as soon as possible.Regarding the night market noise issue you mentioned, it is indeed a problem that we have been working hard to solve. The noise near the night market is inevitable, but we have been looking for solutions, such as providing earplugs or adjusting the sound insulation of the room to minimize the impact on guests.Finally, we fully agree with the convenience brought by the proximity to the night market that you mentioned. The food options near the night market are diverse and shopping is also very convenient. We hope these factors can bring convenience to your travel, although it may cause some inconvenience to those who go to bed early.Thank you again for your valuable feedback. We will continue to work hard to improve and provide better services and facilities. If you have any other suggestions or opinions, please feel free to contact us at any time.Wishing you all the best!

Response from Property: Thank you very much for taking the time to share your stay experience. We highly value your feedback and deeply apologize for any inconvenience caused.You mentioned some issues, including staff attitude, hot water equipment, slippers, pillows, and sound insulation issues. These are all areas where we need to improve, and we will take your opinions and suggestions seriously.Firstly, we acknowledge the shortcomings of our staff in handling your needs. We will strengthen employee service training to improve service quality and level. We will continuously strive to provide more friendly and professional services.We deeply apologize for the issue with the hot water equipment and have carried out repairs to ensure its normal operation. We will closely monitor the operation of the equipment to ensure guest comfort.We deeply apologize for the issue with slippers and pillows and will replenish our inventory as soon as possible to meet the needs of our customers. We will take the needs of our guests seriously and do our best to provide better service.We deeply apologize for any inconvenience caused to you regarding the sound insulation issue. We will strengthen the soundproofing facilities in the room to enhance the guest's stay experience. At the same time, we will also strengthen communication with customers in order to better understand their needs and expectations.Finally, we would like to thank you again for your feedback. We will take your opinions and suggestions seriously and continuously improve our services and facilities to provide a better stay experience. If you have any other questions or suggestions, please feel free to contact us at any time.Thank you again for your support!

Response from Property: Thank you so much for your kind words and feedback about our hotel. We are delighted to hear that you enjoyed your stay with us and found our hotel to be great.It is indeed our pleasure to provide you with a comfortable and enjoyable experience. We strive to maintain a high level of service and attention to detail, and it is rewarding to know that our efforts have been recognized and appreciated.Our hotel is located in a prime area with excellent infrastructure, which we believe adds to the convenience and comfort of our guests. We are also glad to hear that you found our staff to be kind and helpful. Our team is committed to providing exceptional customer service, and we are thrilled that you noticed their efforts.We look forward to welcoming you back to our hotel in the future and providing you with an even more memorable experience. Once again, thank you for your valuable feedback and support.