De Chai Colonial Hotel & Spa Reviews

This hotel is only about a 2-minute walk from Tha Phae Gate, but it's located one street south, offering a quiet environment. In front of the lobby, there's a pond with swimming koi and a fountain, creating a relaxing atmosphere. The luggage storage service was excellent and very carefully handled. Overall, the service is superb. The room amenities are very comprehensive, including coffee, a weighing scale, and central climate control.

The room is beautiful and fully functional, with a complete set of amenities. We got a great price from Trip.com, and it was less than 2,000 baht including breakfast. It's definitely great value for money. It's conveniently located in the Tha Phae area. You can leave your car at the hotel and walk to attractions.

The location is excellent, within walking distance to famous attractions and markets, and surrounded by restaurants. The room facilities are complete, comfortable, and spacious, offering a quiet retreat in a bustling area. There's even a Michelin-starred food stall right at the corner.

The room rate for 3 people, including breakfast and an extra bed, was quite reasonable. The hotel is small but well-equipped, very clean, and quiet. While the breakfast had limited options, it was delicious. It's quite close to Tha Phae Gate, though the hotel's location in an alleyway is a bit tricky, but getting a Grab was still easy.

Good hotel, friendly staff, comfortable bed and clean rooms. Room was quiet dark as only one small window and other guests talked loudly in the corridor and slammed their doors. The breakfast was good but the room was small and soon filled up. I really liked the bath and the coy carp pond was very good.

The front desk staff were very friendly and attentive. The room was clean and tidy, and the location was convenient. I would choose this hotel again next time.

The accommodation is clean, has a bathtub, is near Wat Phra Upakhut, and close to local restaurants.

Location was great to discover city center. Few minutes walk than you will meet Tha Phae Gate. On Sunday there is a walking street night market. Nearby there are pubs and restaurants as well as a convenient store to purchase your needed items. Hotel facilities were ok. There is a pool and spa. Receptionist were helpful. Cleaning staff were extremely friendly and supportive. Room itself was big for this area. However the wall is quite thin. We could hear people talking and listen to them every single words during their walkby. Door of bathroom is a bit too fancy. Not easy to open. Breakfast was OK.

Disappointing Experience – Definitely Not a 4-Star Hotel Upon arrival, no help was offered with our luggage. It wasn't until I loudly asked if anyone was available to take our bags that three employees suddenly appeared. The reception was otherwise uninterested and far from welcoming. We had booked a Premier Room including breakfast. The room was bright and reasonably spacious, but although the decor initially looked modern, it quickly became clear that many elements were damaged and clearly in need of renovation. The wardrobes were badly damaged, and the number of hangers was not only limited but also a random assortment. This made the room feel dated, which contradicts the impression given by the website, where it's suggested that the hotel was fully renovated in 2023. The bathroom is spacious and modern, and the sanitaryware is of good quality. However, there were downsides here too. The shower water temperature constantly fluctuated between hot and cold, making comfortable showering almost impossible. Additionally, there are no curtains or blinds for the bathroom windows. As soon as you open the connecting door from the dark bedroom at night, the room is brightly lit, which is particularly disruptive. Our room (401), as requested, was far from the elevator and was supposed to be quiet. Nothing could have been further from the truth. The building is extremely noisy. As soon as the pool opens, it feels like your room is directly by the pool. The opening and closing of room doors are also constantly clearly audible. Anyone looking for peace and quiet is absolutely in the wrong place here. Another example of poor service occurred on July 25th. Around 3 PM, we left our room. We activated the button for room cleaning, also hung the card on the door, and personally requested at the front desk for the room to be cleaned. However, when we returned around 10 PM, absolutely nothing had been done. Upon inquiring at the reception, it was acknowledged that the cleaning crew was still present, but they could not explain why our room had been skipped. Apologies were offered, and they suggested cleaning the room then. At 10 PM, however, we no longer found that to be a realistic solution. We found it incomprehensible that the room was completely forgotten despite three separate requests. Breakfast was also a disappointment. Both the European and Thai offerings were very limited, even though the hotel claims to serve an extensive Thai cuisine. What was striking was the large number of staff, without this resulting in better service or a better experience. Upon arrival around noon, the hallway opposite the elevator was completely filled with suitcases. When we returned in the evening, about a third of this luggage was still unattended in the hallway. In addition, the staff made little effort to greet guests. The well-known Thai hospitality and friendliness were nowhere to be found here. Check-out service was also disappointing. It was initially claimed that we had to pay for a missing bathrobe. Ultimately, it turned out that my wife had used it and then left it in the laundry basket. The matter was then handled without further issues. Furthermore, my wife had medicines delivered during our stay. When I inquired at the reception if they had been delivered, it was emphatically denied that anything had been received. However, I saw a plastic bag on the counter and pointed it out. Only then was it handed to me without further explanation. This also does not indicate careful handling. Finally, when checking out, I asked if our suitcases could be brought down. The receptionist responded by asking if I wanted *him* to do it. I replied that it didn't matter to me who did it, as long as it was done. Such a reaction

Cozy atmosphere and friendly staff. Interesting and unique design ideas!

Lovely old charm hotel with friendly and attentive staff. Great location to explore Chiang Mai. Lovely relaxing coy carp pond on the foyer. Highly recommended

I really like the hotel, excellent location, very clean, very nice. The food was excellent and the staff very friendly

Our room was wonderfully spacious. There are compliments cookies and tea selection. The hairdryer is very old and slow though. I like the aromatherapy spa downstairs very much, they used coffee bean grounds and rose oil. The skin is very smooth after. Grateful that the staff helped us with late checkout so that we could complete the spa then check out.

Very comfortable beds. The massage is so good. The staff are so nice and the breakfast it was so yummy. All in all, a wonderful experience.