Guest User
January 14, 2023
This is a review after 19 night stay at The Hive Chiang Mai, Thailand. 1) An essential piece of information to know is that the Hive locks its main doors from 22:00 to 8:00, and guests must have phone/cell service to dial the phone number to unlock the door so they can enter/leave the building during this period. This is hugely inconvenient for people who do not have access to a cell phone. The hotel does provide a temporary phone to guests who need it. The one I was given didn't work until they installed a new sim card. Because of the hotel’s uncaring attitude, I was trapped inside the hotel and almost missed my day tour. No apology from the hotel!! 2) Housekeeping at the Hive is extremely unsatisfactory. I wrote several notes requesting housekeeping and gave them directly to the front desk, two of which were ignored and I did not receive the services requested. Three times, I had to bring used towels to the front desk and ask for clean ones. Once, I had to catch the housekeeping crew for clean towels, bath mat and tissue paper after realizing they skipped my unit altogether. 3) Vital services are lacking. I had to leave the hotel at 7 am on my check-out day and I asked the hotel to arrange a taxi for me to the train station. Hotel staff perused a note of my request, but they never confirmed or notified me it was done and so I ended up making my own arrangements. 4) Room amenities at the Hive are very poor. There is no desk to work at or put a computer, so I had to sit on the bed to work. There was also no bedside table with a lamp, so I had to leave the entrance light on while sleeping in case I needed to get up and move around at night, which was very bright. Overall, I was extremely unsatisfied and disappointed with my stay at the Hive. The staff was extremely unhelpful and seemed to have very little concern about the quality of services they provided. I would not recommend the Hive Chiang Mai to anyone. I was totally happy that I could get out of the Hive Chiang Mai Hotel after 19 night stay – it was a very distasteful experience. I don’t recommend the Hive Chiang Mai Hotel to anybody.