South Urban Hotel

Breakfast was nice, The hotel is very well located, and the staff provide attentive service. Overall, the stay was comfortable. It’s close to the city center, and there are many shops downstairs, which makes everything very convenient.

Considering this place a 4 star isn't really a match with 4 star average. I got kinda disappointed by the customer service. Early check in and late check out was basically not possible. They wanted to charge me 700 ntd for 1 hour of late check out, is it a joke? At check in (1.30h before regular check in time) the front desk agent asked me if that room was okay for me, since she asked I kindly asked if it would be possible to have a room on a higher floor instead, she mentioned that the housekeeping didn't finish the cleaning on other floors but she added that they have prepared this room in advance for me since it was ready. I agree on getting that room since I was in a rush, after check in formalities have been concluded she tells me that the room isn't ready yet, she asked me to step on the side for a few minutes, then had to wait 42 minutes before she called me again giving me the keys. I was shocked. Definitely won't be going back here.

Chiayi is a quiet town on the edge of alishan mountains, as such there are not many major shops and eateries around. South Urban is a luxurious hotel standing in the middle of the quiet town. The popular food and night market are within 15min walking distance from the hotel (there is u-bike stand just opposite the hotel, but there were no bikes available when we headed out in the evening). The hotel staff were generally friendly, but there are not many amenities available to guests. There were only hair dryer and bedroom slippers available. The hotel did provide two bottles of water, and there is a water dispenser at the lobby if guests need more water. Other tourist attractions within 20-30 minutes walk around are prison, Hiroki village, railway park.

Smooth check in and was given the hotel room at level 2 facing the swimming pool. As it was during winter season, the pool was not opened so it was quite peaceful.there are quite a lot of food nearby and all are within walkable distance(10-15 mins kind) . can consider renting a scooter to drive around to explore the city. Overall all a decent experience

Positives - Nice, clean rooms that still look pretty new - good sound insulation (outside the window, and outside the room) - nice small touches for Christmas (small card and goodie bag waiting in the room, complimentary piano and flute performance coupled with milk tea and mulled wine) Negatives - breakfast variety limited (almost the same food for both days. Decent taste wise -