This stay was a terrible experience, vastly different from what the hotel advertised, with concerning hygiene and even causing an allergic reaction:
1. **Serious Hygiene Issues:** There were hair clippings on the sheets, obvious stains on the vanity, and the carpet was so dirty it was hard to walk on. I found bugs in the room, and there was definitely a significant amount of dust. As someone with allergies, I developed an itchy body and scalp, breaking out in pimples, and woke up at 2 AM from the itching. I've stayed in hotels in Chifeng many times before and never had such an allergic reaction.
2. **Misleading Advertising:** The page claimed a Dyson hairdryer, but it was actually a standard motion-sensor dryer with very weak airflow that took forever to dry my hair. It advertised a smart room control system, but it only had regular manual switches (for me) and the voice assistant couldn't even be activated. The detail page showed latex pillows, but they were just ordinary buckwheat pillows.
3. **Lack of Basic Amenities:** There were no bathroom slippers provided (honestly, your bathroom floor visibly looked unclean, and yet no bathroom slippers...). There was no WiFi password displayed in the room, my phone's 5G signal was degraded to 4G, and the internet was so slow it was unusable for four hours. The indoor lighting was dim; even with all lights on, there were only downlights and faint lines of light from the ceiling due to excessive dust.
4. **Poor Customer Service:** I contacted the hotel about the lighting issue, but my messages were consistently met with automated responses instead of a direct reply.
I never leave negative reviews because I don't have the time for such unnecessary things. However, considering the hygiene, hardware, and service of this place were all subpar, I thought long and hard and decided to be honest with my review. The experience was truly awful. I sincerely suggest the hotel make some improvements and advise future guests to choose carefully.
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