Sheraton Chihuahua Soberano

Some of the staff was extremely kind and helpful such as the front desk and bartenders but the dining room staff was very rude.

Beds comfy. Rooms clean. Breakfast delicious. Staff amazing! What more could you ask for ☺️ Gorgeous views of the city and a very relaxing pool.

This hotel was probably the most amazing hotel about 20 years ago. While the hotel it self is beautiful, so many things are falling apart. I’ll start with I would absolutely come back. There are just things that need to be addressed. The pool furniture needs to be completely replaced.. no stretch anymore in the lounging chairs you fall right onto the metal poles. The covered seating has warped wood so no longer flat and hard to sit on. The shower head in our room was nearly broken, water spewed everywhere and nearly flooded the bathroom for every shower. No canned lights in the room and it’s somewhat dark in the room. Only had lamps but that broke and had to be taken for replacement on day 2. I had to walk to front desk for replacement phone because it was broken too. Honestly this hotel has so much potential. I heard from other travelers in our group that stayed elsewhere and this appeared to be the best option, but it really needs some updates. I would come back but would hope hotel would address things that are falling apart.

Hotel needs maintenance and paint (carpet! Furniture, doors, walls, bathrooms, tile) A shame that such a nice building is left neglected to the passage of time. Plus is not cheap. Was expecting it would be better kept