Club Mahindra Munnar

The best location ,with an aweaome team who took care if everything from check in to checkout Grateful to Srinivas , Thomas ,Peter, jitin, Lekhika ,Ashwin, Abhishek for all they did The gala night dinner was a lovely lavish spread The events were meticulously planned and fully entertaining

More lights should added to the room. Also road to the resort should be repaired.House Keeping services and places are excellent. Already informed to your supervisor (Bala Murugan, ***n). - Sathiya Narayanan

Stayed here for 2 days and have never wanted to leave a place so quickly. We arrived after a long 7 hour journey up the mountains, the drive is beautiful even though the roads can be rocky in some places. Check in seemed smooth until it took 40 mins for them to organise a buggy to take us to our room. When we finally got one after someone else stole the one that was meant to take us, we were driven up with the hotel laundry. The actual room was OK, for a hotel that claims to be 5* - it is anything but - I would say more 3*. There was about 10 power cuts, in which everytime it would turn back on the TV would turn back on so in the middle of the night we had to wake up and move furniture to unplug it. The bathroom was disgusting. Mouldy, had a smell of mould, if you open the cupboard under the sink it well it not pleasant. The tiles are falling of the walls, the hand wash holder was old and grimey - the sink had black marks all around the edges. Again, for somewhere that claims to be 5* - the bathroom is more like 2*. The hot water is limited - whilst we are staying in the mountains, if it is limited they should be informing us and communicating properly about the facilities. Now the service, everytime you ask the staff about something its all great and everything is possible however when it comes to actioning it, none of them knew what was going on. I feel like the main problem here doesn't sit with the staff but the training that is implemented and the processes. As mentioned above when waiting for the buggy, there were about 5 people just standing around doing nothing or looking like they don't know what to do. The buggy service really also makes no sense. You call reception for a buggy - they say up to 10 mins which is fair but often that's not the case and you can be waiting 20/25 mins. There should be buggy points from each corner which comes every 5-10 mins, for a big resort it seems there is one buggy and one shuttle. We had also asked the staff to post something, they assured us it would be done and we can collect our receipt the next evening. We checked in the morning before we left and all seemed OK. We checked in the evening and they said sorry it can't be done - again that is fine but this should have been communicated with us properly as we stressed to them it needed to be done and before we checked out. We were only there two nights. Dinner was nice both days, breakfast was OK. The only pro is the stunning views and being able to see a beautiful sunrise just from by room. As we were checking out: We asked to speak to the ***ager who then completely avoided and ignored us. We did some laundry with them, they had a special offer on yet tried to charge us a whole different price to which we then had to break it down to them. Just a complete mess.

It was excellent. The best trip I had in years I as a young adult had lots of fun there are activities for all age groups so everyone can enjoy even preschoolers!! My whole family loved the trip and we really enjoyed how enthusiastic the staff was!!

Karthik service was excellent and would visit again in two three months and staff are like family members and it was a wonderful experience in club Mahindra Munnar

An awesome resort with wonderful views in the midst of a tea garden. ***y tourist spots to visit. Very spacious rooms, well furnished. Excellent house keeping. Very good restaurant with buffet and lots of varieties. ***y activities in the activity centre including adventure games. Night safari to Gudamparai peak with mashal walk in the jungle and Forest trail Trek arranged by Thomas of the activity centre and accompanied by Alwyn memorable.

Living quarters are large & comfortable. Sheets are clean. Bathroom cleanliness can improve. Hot water in one bath got exhausted - Mahindra resorts to address this issue. Thanks to Solok who has responded to calls quickly. Good food spread in the buffet. Very nice staff … a bit understaffed though.

Nice lake view & good hospitality (housekeeping is top notch) Clean & hygienic highly recommend one Must visit thank for the good accommodation one of the best hotel in munnar-Thank you prakash I will come back again our staff as 3 people also thank you layana' baby- ramprashd

Stay was comfortable. Service was very good. The food was very good and served with care . The Chef, particularly to mention Mr Kuldeep Singh was very caring and looked after the guests with love and personal attention. He almost attended us for all breakfasts and dinners.