C Plaza Hotel (Chongqing Jiefangbei Hongya Cave) Reviews

Response from Property: 親愛的客人:生日快樂！🎂🎉看到您的評價，我們比自己過生日還開心！真的很慶幸，能在您生日這天為您服務，並且讓那份小小的蛋糕成為了您美好回憶的一部分。您誇我們 服務好、外賣方便、餐飲棒，我們統統收下，心裏美滋滋的！但最讓我們感動的，是您記住了這份生日的小驚喜，對我們來説，讓客人在特別的日子裏感到被重視、被寵愛，就是最重要的事。您的表揚我們已經火速轉達給各位小夥伴啦！大家説，以後要繼續做那個“偷偷記住客人重要日子”的暖心團隊！再次祝您生日快樂！歡迎您明年生日還來這裏，我們保證，蛋糕會更甜，笑容會更多！等您回家！

Response from Property: 尊敬的家人：展信佳。讀罷您的評價，彷彿收到一封來自家人的旅行手記，温暖而真摯。您説“來重慶都住這裏”，這七個字，便是授予我們最珍貴的家族徽章。您如此細膩地記下了“首晚的晚安甜湯”帶來的甜蜜感覺，並笑言“如果每天都有就更好了”。這份可愛的期盼，我們已悉心收下。這碗甜湯，是我們為您設計的 “歸家第一晚”的温情儀式，願它以一絲甜，化去您一路風塵。您的喜愛，讓我們確信這份心意已妥帖送達。而旅途中的其他夜晚，我們希望以不同的靜謐與舒適相伴，也許是一夜安眠，也許是一窗星辰。同時，感謝您對 “安心享用”的迷你吧與貼心水果​ 的認可。這份不設防的“安心”，正是我們為家人預備的、最基本的慷慨。最重要的，是您再次認證了我們作為您“重慶客廳”的絕佳位置——毗鄰解放碑、洪崖洞。能作為您探索這座摯愛城市的完美起點與舒心歸宿，我們與有榮焉。您是我們最珍視的家人。我們已將此信分享給廚房、客房及禮賓團隊。請您放心，無論何時歸來，這裏永遠有為您温着的甜湯、備好的水果、明亮的房間，和一張熟悉的笑臉。靜候家歸!

Response from Property: Dear Valued Guest: We are deeply moved and grateful as we read your review. This is more than just an evaluation; it is a precious narrative about "trust, choice, and belonging." We are deeply touched and feel a profound sense of responsibility. First, please allow us to extend our highest respect to you. We remember the "minor incident" you mentioned last time; and your decision to "still choose Hanwen" for this business trip, based on our "proactive problem-solving attitude," is the highest praise we can receive and the most valuable vote of trust a hotel can earn. It proves that sincere remediation is more effective than a perfect initial presentation in winning hearts. Thank you for giving us the opportunity to make amends and prove ourselves. Secondly, we sincerely appreciate your special recognition of the front desk colleague. Although you were unsure of his specific position, you accurately described him as "very enthusiastic and thoughtful," and said he gave you a "home away from home experience." At Hanwen, every employee who creates a "home away from home" feeling is our most cherished asset. Based on your description, we immediately identified this colleague – our lobby manager. It was you who, with your keen insight, discovered this role model for us. Finally, and most importantly, regarding the future, your promise to "choose Hanwen again on your next business trip" is not just a polite formality, but a weighty covenant about the future between us and you. We solemnly promise that Hanwen Hotel will henceforth be your unchanging "rest stop" and "home" in this city. We have created a personalized preference profile for you, recording your fondness for "quiet rooms" and "flexible arrangements." The next time you return, from the moment your booking is confirmed, this familiar sense of security and unprecedented attention will automatically be available to you. The journey may be long and arduous. Thank you for choosing to trust us at the most crucial moment; for remembering our warmth in the most ordinary of days. We, along with that "warm-hearted colleague" whose kindness you touched, eagerly await your next return.

Response from Property: Dear Valued Guest,Thank you for this incredibly detailed and wonderful review! We are absolutely delighted that you and your family had such a positive experience and took the time to share it so vividly.It brings us great joy to know that you appreciated the grand entrance, the excellent service from our staff, and the swift arrangement of the third set of amenities​ for your room on the 19th floor. Providing seamless, anticipatory service is at the core of what we do.We are particularly thrilled that you enjoyed our wellness facilities—the full-length lap pool and the sauna​ are indeed designed for genuine relaxation and rejuvenation after a day of exploration. It's also fantastic to hear that you found our robotic delivery service​ for food orders to be "super convenient"! This blend of high-tech convenience with high-touch hospitality is a balance we strive to perfect.Lastly, we couldn't agree more about our location being ideal, and we're so pleased the proximity to the metro station added ease to your travels.Your feedback has been shared with our entire team, with special recognition to our front office, housekeeping, and facilities teams. It was a genuine pleasure hosting discerning guests like you.We sincerely hope to welcome you back on your next visit for another stay that is equally relaxing, convenient, and delightful.Warm regards

Response from Property: Dear Valued Guest: We have carefully studied your detailed, objective, and valuable review as a model for our service. It is a great honor to have you describe your trip as having an "excellent overall experience." Your precise description paints a picture of our ideal hotel: a convenient location is the starting point for efficiency, elegant and quiet public spaces are a transition to a peaceful state of mind, and well-equipped, tranquil, and comfortable guest rooms, especially the "soft bedding" and "soundproofing" you mentioned, provide a haven for restful sleep. These three points perfectly encapsulate the seamless flow we designed for our guests from "arrival" to "settling in." Meanwhile, efficient and professional service and a diverse breakfast menu infuse this picture with warmth and vitality. Your systematic perception and appreciation of this interconnected experience is undoubtedly the strongest endorsement of our comprehensive operational capabilities. We have shared your review, especially your discussion on how departments collaborate to create an "excellent experience," as a core case study in our management weekly meeting. This reaffirms our belief: true excellence is not a breakthrough in a single department, but rather the holistic excellence achieved through consistent delivery across all stages. We sincerely hope you will make this your regular stop on your journeys to and from the mountain city. We promise that this "stability and balance" that will satisfy you will be our consistent delivery standard.

Response from Property: Dear Guest, Thank you very much for choosing to stay at our hotel and for taking the time to write such a detailed and objective review. Your feedback is like a precise "check-in diagnosis," providing us with invaluable benchmarks for improvement. We are deeply grateful for this. We are very pleased that you were satisfied with the hotel's location and convenient cross-river transportation. However, we take the following shortcomings you encountered during your stay very seriously and have immediately investigated them: Regarding the room odor: The "wood paint smell" you mentioned is likely due to recent maintenance on some of the furniture. We apologize for not anticipating this and taking appropriate ventilation measures. We have requested the Housekeeping Department to prioritize ventilation and re-check the air quality in all recently maintained rooms. Regarding the shower water pressure and whistling: We sincerely apologize for the situation you described. This is a problem that should not occur. We have recorded the room number and notified the Engineering Department to immediately conduct a systematic inspection, checking the water pressure valve and piping to ensure stable and quiet water flow. Regarding potential external construction noise: We have reiterated to the front desk and guest services center that guests must proactively inquire about their quietness requirements upon check-in, and rooms away from construction areas will be prioritized based on availability. For guests already checked in, we can provide earplugs or assist with room changes at any time. Regarding facilities: Thank you for your positive feedback on room cleanliness. We are currently steadily advancing our smart room upgrade plan, and your feedback is an important reference for us to optimize the guest experience. Your rational and understanding feedback touches us and motivates us to set higher standards for ourselves. We look forward to providing you with an opportunity to make up for any shortcomings and present a brand-new experience on your next trip.

Response from Property: Dear Valued Guest, Thank you for choosing to stay at our hotel and sharing your experience. We are honored and encouraged by your positive feedback on our environment and service, as well as your promise to return. Providing you with a comfortable place to stay is our consistent pursuit. We were especially delighted that you specifically mentioned the "early night sweet soup (white fungus soup)," which brought you warmth and sweetness. This is not just a routine gift, but also our way of extending a warm welcome to every guest who arrives weary from their journey. This will motivate us to continue providing excellent service. Thank you again for your support. We already look forward to your next visit, where a comforting white fungus soup and our usual attentive service will be prepared for you as always. We wish you a pleasant stay!

Response from Property: Dear Valued Guest,Thank you for this incredibly thoughtful and delightful review! We are truly delighted that you enjoyed your stay at The Plaza Hotel and that you found our rooms to be clean, spacious, elegant, and well-equipped​ for your comfort.Your feedback is particularly valuable. We are thrilled that, despite the language barrier, our team’s proactive use of WeChat​ ensured you received seamless and helpful service. It is also wonderful to hear that you loved our robotic assistant! It was designed to add a touch of innovation and convenience, and we’re so glad it became a memorable part of your experience.You have perfectly described the balance we strive for: providing traditional elegance and comfort​ while embracing smart solutions​ (like WeChat support and robotics) to enhance guest experience beyond language or physical boundaries. This philosophy of “Borderless Hospitality” is at our core.We have shared your kind words with our entire team, especially our front-line staff and the tech team behind our robotic colleague. It was a pleasure hosting a guest as perceptive and gracious as you.We sincerely hope to welcome you back soon for another stay that is both elegantly comfortable and delightfully innovative.Warm regards

Response from Property: Dear Guest: We have read your detailed feedback with the heaviest heart. We sincerely apologize for your entire experience, which described finding hair on the carpet in every room from the first to the third, waiting for over an hour, and ultimately leaving exhausted and dissatisfied. This was not a typical service error, but rather a problem with our cleaning quality control. On behalf of the hotel management team, we once again offer our sincerest apologies for the disappointment, wasted time, and poor experience you endured. Regarding the core issues you pointed out, we have taken the following corrective measures: Thorough investigation and accountability of cleaning standards: Your experience of a "triple" cleaning incident is unacceptable. We have punished all housekeeping staff and room-checking supervisors on duty that day and provided them with retraining, and have initiated accountability measures against relevant supervisors. Effective immediately, we are upgrading and streamlining the carpet cleaning process for all guest rooms. Emergency procedures redesign: Making guests wait excessively long after discovering problems is also a major service deficiency. We have revamped our "Room Issue Emergency Response Procedures" and equipped the front desk with some rigorously inspected "prepared clean rooms" to ensure rapid room changes. Regarding the "obstruction of check-out," we offer you our most direct explanation and apology. After a detailed investigation, we learned that the on-duty lobby manager, upon learning of the series of problems you experienced, felt the situation was serious and wished to personally offer you a final, heartfelt apology before your departure and to hear your feedback in person. However, due to his inappropriate communication style, he caused you strong resentment of "hypocrisy" and "forced obstruction." A genuine apology should not feel coerced, but we delivered the opposite. Therefore, I personally apologize again for the unpleasantness you experienced on your final journey. We have no excuses, only a thorough overhaul. If you have the opportunity to visit Chongqing again in the future, we hope you will contact us so that we can provide you with a completely new experience, starting from the moment you arrive at the station, to make up for even the slightest regret.

Response from Property: Dear Valued Guest: Reading your review filled us with a warm and touching feeling that transcends time. A wonderful impression from ten years ago led you to decisively return during the holiday season, a testament to your decade-long trust and choice – the most precious gift we could receive regarding the enduring appeal of a classic hotel. We are deeply honored and cherish this gift. We are delighted that the hotel's five-star amenities, prime location, and riverside views still meet your expectations. Your descriptions of the breakfast and late-night snacks brought a knowing smile to our faces. Offering authentic Chongqing noodles demonstrates our commitment to local flavors; while a bowl of perfectly stewed white fungus soup late at night is a gentle reward for our weary guests who have enjoyed the spiciness of hot pot. Your description of this perfect comfort as "absolutely wonderful" perfectly captures the hospitality we've poured into our food. To be able to conclude your "hot pot-filled" evening with such a soothing touch makes all our efforts worthwhile. Your praise has been a precious gift to our food and beverage and front-of-house teams, a token of our appreciation. Your love for the noodles and your admiration for the white fungus soup are the highest compliments for our chefs. Ten years have passed in this mountain city, and much has changed, but our commitment to creating wonderful experiences remains unchanged. We solemnly promise that no matter how many decades pass, whenever you return, that bowl of noodles, that bowl of white fungus soup, and that river view will await you with undiminished quality. We look forward to our next reunion; no more ten years to wait.

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share such a comprehensive and thoughtful review of your family stay with us. We are absolutely delighted that we could provide the perfect room setup for your family of four with the two 1.4m double beds. We completely understand how crucial that space and comfort is for a family, and we're thrilled we "delivered well" on this front.It's also wonderful to hear that you and your family enjoyed our comprehensive breakfast​ so much, with the mix of Western cooked-to-order items and Chinese classics. "I just wished I was hungry enough!" is perhaps the best compliment our chefs could hope for!We are also incredibly grateful for your constructive feedback regarding the location and access to the Huanghuacheng metro station. You are right – while our location offers a more residential, relaxed atmosphere, clear guidance is key. Your suggestion for a hotel-provided walking map to the station is excellent and we are already acting on it. Our concierge team is creating a clear, user-friendly map that will be provided to all guests at check-in, highlighting the safest and most straightforward walking route, including the best crossing points.Thank you again for choosing C Plaza Hotel for your Chongqing family adventure. Your detailed feedback helps us become a better choice for international families. We would be overjoyed to welcome you all back, with comfortable beds, a bountiful breakfast, and a new, helpful map ready for your next exploration!Warmest regards

Response from Property: Dear Valued Guest: Thank you so much for choosing to stay at our hotel and for leaving such detailed and objective feedback. You acted as a meticulous "experience evaluator," carefully examining aspects such as space, dining, location, facilities, and even the surrounding culture. This rational assessment is extremely valuable to us. We are delighted that you praised the spaciousness of the rooms, the well-equipped gym and swimming pool, the diverse breakfast options, and the overall quiet and comfortable environment. We are even more pleased that you specifically mentioned the Chinese sweet soup on your first night; its "gentle and comforting" feel perfectly embodies the warmth we hope to convey through our dining experiences. We are especially grateful for your objective clarification regarding the hotel's "location and transportation." As you astutely observed, we strive to find the optimal balance between the "tranquility of the residential area" and "accessibility via expressways." Your point about "direct access to expressways, smooth driving, and high travel efficiency" accurately reveals our initial intention in choosing this location: to provide guests with a "tranquil hub" where they can immerse themselves in the authentic atmosphere of the mountain city while efficiently connecting to various destinations. We are honored that you were able to experience the authentic Chongqing lifestyle amidst the surrounding streets and alleys, and consider it part of your experience. This proves that we not only provided qualified accommodation products, but also successfully became a window for you to explore the city. Your "moderately good" and "quite satisfied" are the best affirmation of our balanced performance. We will use this as a benchmark to continuously optimize. We sincerely look forward to your next visit, to continue experiencing this "equally suitable" mountain city life.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly pleased that you found our hotel beautiful and recognized the great value we aim to provide.However, we offer our sincerest apologies for the experience you described regarding smoking near the reception area and the lack of intervention from our staff. This falls short of our standards and the smoke-free environment we strive to maintain for all guests' comfort and health. There is no excuse for this oversight.We take your feedback extremely seriously. We are immediately reinforcing our no-smoking policy with the entire front office team through targeted training, emphasizing the mandatory duty to politely and firmly enforce the rules. We will also increase management presence in public areas to ensure compliance.Your comments have been shared with the team as a critical learning point. It was a pleasure to host you, and we sincerely hope for the opportunity to welcome you back to demonstrate our improved vigilance, ensuring a consistently pleasant and smoke-free stay.Sincerely

Response from Property: Dear Valued Guest: First of all, please allow us to express our special gratitude to you. Thank you for trusting us back in 2018 and booking for your friend; and thank you even more for giving us this valuable opportunity to "experience it for yourself" today. Your detailed feedback is the most precious gift a "long-time friend" can give us. We are very pleased that you were satisfied with the hotel lobby environment, the proactive luggage service, the warm reception at the front desk, and the room arranged for you on the 22nd floor. We are honored to provide you with a pleasant start to your stay. At the same time, we have received your very thoughtful and understanding feedback regarding the issue of "low water flow and odor from the shower faucet," and we sincerely apologize for any inconvenience this may have caused. We understand the reason for the dampness you mentioned, but this should not be used as an excuse for service deficiencies. We have immediately made this a priority for our engineering department and will conduct a comprehensive inspection and cleaning of the water supply system in that room and all other rooms in the hotel for the same room type to ensure normal water flow and quality, which is our most basic responsibility. Your feedback not only helped us improve our facilities but also showed us the valuable feedback we received from a rational and understanding guest. We have documented this case and will strengthen preventative maintenance of our guest room facilities. Thank you again for your trust and frankness. We sincerely hope that when you visit us again in the near future, we can arrange a fully inspected room for you, allowing you to personally experience the tangible improvements we have made based on your suggestions. We look forward to your next visit.