Guest User
October 4, 2023
I chose this hotel after seeing it had a good five-star rating online. I booked a room for 2,400 a night for three consecutive days...
When the car arrived at the main entrance of the hotel, two doormen were chatting. No one paid any attention to us, and they didn't even ask a question. I went into the hotel to find a trolley. When I went out, I saw my 70-year-old father unloading luggage, and two doormen standing nearby chatting and laughing. I asked the doorman for help three times but no one responded. Finally, my husband stopped the car and got out of the car and yelled. One of them rolled his eyes at us, put the luggage that was already on the ground on the cart, and then continued chatting...
There are very few breakfast items, mostly cold dishes. If you have to drink hot milk, the waiter can help you heat it in the microwave; there is no pulp in the bread, and the child will bring a bulk tomato sauce after asking; in the Chinese restaurant, you can order dishes, with half an hour between each dish, and the dish will be served. When I scanned the QR code to pay, the waiter said it was unsuccessful and asked me to transfer the money to an individual via WeChat. While I was transferring, I received a charge notification saying that my scanned QR code to pay had been successful... The entire service is not five-star. Hotels, even hotels without stars, are better than them!
Speaking of hygiene, the bed must have never been cleaned, and there are shoe marks and hair; the toilet paper was gone for two days and no one came to change it; the bathtub was full of mosquito corpses, which must have been neglected for a long time; I flushed the bathtub Suddenly, a layer of bubbles appeared...
There are so many points to complain about that I could spend all day talking about them. I just hope that I can remind more people not to come here to make mistakes. This hotel has big problems in terms of equipment and facilities, management experience, service awareness and work processes. It may be positioned just for the group. It is used by internal employees for leisure and has not been thought of as a good business...
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