The Joya Hotel Reviews

Response from Property: 尊敬的賓客，感謝您選擇入住我們的獨户別苑·臻品花園套房並留下細緻暖心的好評！酒店整片大草坪是我們獨有的自然景緻，能成為您心中喜愛的打卡點，我們倍感欣慰。客房設施我們持續維護清潔，力求整潔舒適，人性化泡腳桶、贈送的香甜烤紅薯都是我們準備的小小暖心禮遇。很高興管家高效及時的服務讓您住得舒心，早餐現做牛肉河粉能合您口味更是驚喜。我們會繼續優化細節，靜候您再次光臨拙雅，在拙雅享受悠閑時光！

Response from Property: 尊敬的賓客，感謝您選擇入住我們的獨户別苑·奢香花園雙床套房得知您喜愛寬敞舒適的客房與山間涼爽户外，我們特別開心，但沒能解決盛夏夜晚房間悶熱的問題，我們心裏十分過意不去，因為酒店海拔較高，往年夜晚體感清涼，今年盛夏高温超出預期，關於您提出加裝空調的建議對我們特別重要，目前夏日入住我們可為客人提供冷風機以及房間裏面的吊扇，盡力緩解悶熱，感謝您包容並給出寶貴改進意見，期待往後季節舒適時，再次邀您上山小住！

Response from Property: 尊敬的賓客，非常感謝您抽出時間分享入住體驗！很高興本次為您安排了房型升級，也欣慰我們管家貼心周到的服務得到了您的認可。夏季的拙雅是絕佳的親子避暑勝地。很遺憾雨天影響了孩子户外活動的安排，我們後續也會準備更多室內趣味項目，彌補天氣帶來的不便。期待往後晴空萬里之時，再次迎接您和孩子入住精品花園套房，祝您萬事順遂！

Response from Property: Dear Guest, thank you so much for choosing to stay in our exclusive Garden Villa and for your heartwarming review! We are honored that your stay allowed you to experience the attentive and personalized service of our butler, who was always available and provided meticulous care throughout your stay – a testament to our dedication to service. We are also delighted that you appreciated the clean and comfortable environment of the room, which provided you with a superb overall experience. Fairy Mountain boasts beautiful scenery in all seasons, and our villa offers tranquility and elegance. All the staff at Zhuoya Hotel sincerely look forward to your next visit and wish you all the best and a happy life!

Response from Property: Dear Guest, thank you so much for choosing to stay in our Luxurious Garden King Suite and for leaving such a positive review! We are delighted that you appreciated our butler's patient and efficient service, which is a core value we always uphold. Nestled amidst lush forests, the hotel offers tranquil nights with a breathtaking starry sky, allowing you to unwind and relax – a truly heartwarming experience. We are deeply grateful for your farewell. We will continue to meticulously attend to every detail and maintain our warm butler service. We look forward to welcoming you back to Fairy Mountain, to rediscover its elegance, and to once again enjoy the starry skies and leisurely pace of life!

Response from Property: Dear Guest, thank you so much for choosing to stay in our Luxury Garden Twin Suite during the May Day holiday and for leaving such a heartfelt review! We are honored to receive your high praise for the hotel's location, environment, and butler service. We are delighted by your compliments on the butler's prompt responses, efficient and convenient transportation, and the convenient VIP access to the grasslands. Despite the high volume of guests during peak season, we remain committed to meticulous service details to ensure a comfortable and pleasant stay for every guest. It is our greatest honor to have you have a perfect experience during this peak travel period. Luxury Garden welcomes every guest with attentive butler service and a superior natural environment. We look forward to your next visit to Fairy Mountain and hope you will continue to choose us. We are dedicated to providing you with the best possible experience!

Response from Property: 尊敬的賓客您好！非常感謝您入住奢香花園大床套房並用心分享入住感受！很高興您喜歡酒店周邊秀麗的自然風光，滿目綠意、清新的高負氧離子空氣，正是仙女山獨有的愜意愜意風光。也特別感謝您對我們全體工作人員服務的認可，我們始終用心耐心對待每一位客人，力求給每位家人帶來舒心安逸的入住體驗。非常榮幸能得到您的親子度假推薦，我們也非常適合家庭親子出遊放鬆散心。您的滿分好評是我們最大的動力，我們會繼續保持優質服務與環境品質，期待您和家人下次再來仙女山，再次光臨拙雅酒店！

Response from Property: Dear Guest, thank you so much for choosing to stay in the Boutique Garden Suite and for writing such a thoughtful and warm review! We are honored that you experienced the warm service of our young front desk staff. Our staff always treats every guest with care, readily sharing hotel details and providing guided tours, all to ensure a comfortable stay. We are delighted that you enjoyed the spacious and comfortable Boutique Garden Suite's well-designed layout. The complimentary hot drink provided in the room was intended to help you relax and unwind after your journey. Located within the Fairy Mountain Scenic Area, a large and spacious area, the hotel offers dedicated butler and shuttle services to facilitate your dining and transportation needs, making your travels more convenient. Thank you for reminding other guests of the necessary information regarding scenic area tickets. We are delighted that the beautiful mountain scenery and heartwarming service provided you with an experience that far exceeded your expectations, surpassing even the stay at chain hotels. Fairy Mountain offers stunning scenery in every season, and we eagerly anticipate meeting you again in different seasons. We look forward to welcoming you back to the Zhuoya Hotel and wish you a pleasant journey and all the best!

Response from Property: Dear Guest, thank you for your positive review of Zhuoya Hotel's Private Villa: Boutique Garden Suite! We are delighted that your spacious and comfortable room, delicious dining experience, and the attentive service of our staff satisfied you, and we are honored to have upgraded your room complimentaryly. Your affirmation is our motivation to move forward. We look forward to your next visit to Fairy Mountain, where we will continue to provide you with excellent service. We eagerly await your next visit!

Response from Property: Dear Guest, thank you so much for your perfect score for Zhuoya! We are delighted that the Boutique Garden Suite in the Private Villa provided you with such a comfortable stay! Knowing the chill of Fairy Mountain in winter, we equipped each villa with both underfloor heating and a central heater for temperature control, ensuring you feel warm and cozy even in the mountains. This thoughtfulness is our greatest comfort. The attentive butler service is a standard feature of Zhuoya. From the smoky aroma of roasted sweet potatoes and potatoes to the refreshing sweetness of a basket of fresh fruit, and the warmth of two hot lattes upon departure, we wanted to bring you the gentle comfort and care of the mountains. The hotel's dining is also prepared to the exacting standards of a five-star chef, hoping to add more joy to your journey with delicious food. Zhuoya's greatest reward is that you will choose our hotel again on your next trip to Fairy Mountain. We will always stay true to our original aspirations, refine every detail, and upgrade every service. We look forward to your next visit and continuing to share wonderful moments with you in our secluded villas at Fairy Mountain!

Response from Property: Dear Guest, thank you for choosing to stay in the Zhuoya Hotel's Premium Garden King Suite! We appreciate your choice of Zhuoya; we are delighted that the spacious and comfortable room and tranquil environment provided you with a pleasant stay. While the misty courtyard may have lacked some of the sunshine, it possessed a unique and serene atmosphere. We look forward to seeing you again on a sunny day.

Response from Property: Dear Guest, thank you so much for choosing Zhuoya again and spending a wonderful weekend in our Boutique Garden Suite! Although the snowfall in the mountains wasn't heavy enough to provide you with a breathtakingly snow-covered view, we are delighted that this minor disappointment did not affect your stay. We are even happier that our butler service brought warmth to your stay during this winter season, making you feel right at home. We cherish every encounter and look forward to the beautiful moment when the mountains are blanketed in snow, the gardens are picturesque, and the view from the Boutique Garden Suite window will surely be a unique experience. Zhuoya will always be there at Fairy Mountain, waiting for your next return to enjoy the romance of snow-covered mountains. We wish you a happy life and all your wishes fulfilled!

Response from Property: Dear Guest, thank you so much for your warm review of Chongqing Fairy Mountain Zhuoya Hotel after your trip to Fairy Mountain! We were delighted to learn that you and your child had a wonderful time in the courtyard of the Boutique Garden Suite. This private courtyard was designed to allow guests to connect with nature, providing pure joy even without snow. We are also pleased that our carefully tuned indoor climate control system ensured a warm and comfortable stay in the mountains. Your recognition of the value for money is a great affirmation of our commitment to quality; your praise also greatly encourages our front desk butler team, as "always ready to help" is the core of Zhuoya's service philosophy. While we were slightly disappointed that we didn't get to see the snow, Fairy Mountain offers different scenery in every season. We look forward to your next visit to Zhuoya, where we will provide even better service to help you unlock more surprises in the mountains. We wish you a happy life and a joyful journey!

Response from Property: Dear Guest, Thank you for choosing Chongqing Fairy Mountain Zhuoya Hotel and for your thoughtful and warm review! We are delighted to see your appreciation for our Boutique Garden Suite and your satisfaction with our butler service, seasonal fruits, and brown sugar ginger tea. From check-in guidance and itinerary planning to responding to your daily needs, ensuring a worry-free and comfortable journey for every guest is our unwavering pursuit. A warm cup of brown sugar ginger tea and a serving of sweet seasonal fruit are small gestures we make to help you unwind after your journey. Zhuoya Hotel cherishes every bit of recognition and looks forward to your next visit, to meet you again amidst the verdant mountains and clear waters of Fairy Mountain. We wish you a happy life and all the best!