To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.8
Service9.2
Cleanliness9.1
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All reviews(716)
Positive reviews(698)
Reviews with photos/video(150)
Convenient parking(90)
Delicious breakfast(64)
Friendly front desk staff(57)
Close to scenic area(44)
Well designed(40)
Loved the view(40)
Great air circulation(28)
Has facilities for children(7)
Negative reviews(18)
Chan Nyet Ngo
Deluxe Room (2 beds)
Stayed in Apr 2026
Traveling with friends
2 reviews
5.0/10
Posted on May 22, 2026
We stay this hotel for celebration of my friend birthday. I did inform front desk help me to order birthday cake, she said don’t know, lucky in breakfast we get the cakes as photos😅
Response from Property: Dear Guest,After verification, the front desk did not receive any notice regarding the cake reservation. We sincerely apologize for the unpleasant experience. We sincerely hope you can give us a chance to make up for it. Upon your next stay, we will prepare exclusive benefits for you in advance to bring you a perfect and warm experience
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2026
Couple
45 reviews
10/10
Outstanding
Posted on May 17, 2026
The facilities are excellent. The doorman was busy helping with luggage, and the front desk service was warm and attentive. The room was comfortable and clean. Highly recommended.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您給出滿分好評與用心分享!很高興看到您認可我們完善的設施、乾淨舒適的客房,也十分榮幸行李禮賓與前台小夥伴的熱情周到服務,能讓您入住舒心、旅途安心。您的肯定是我們前行最大的動力,我們會繼續用心打磨每一處細節,期待再次與您温暖相遇,祝您旅途愉快、萬事順心✨
Anonymous User
Deluxe Room (2 beds)
Stayed in Mar 2026
Family
23 reviews
10/10
Outstanding
Posted on May 3, 2026
Got a free room upgrade, which was a nice bonus! The hotel's location is relatively quiet. And of course, the kids absolutely loved it! The room was thoughtfully prepared with children's slippers and toothbrushes, plus a small tent and toys – such heartwarming details. The hotel's kids' club, though not huge, was very clean, and the breakfast had cartoon-shaped buns and yogurt that my little one adored. The cleanliness and service were both satisfactory. We'll definitely stay here again with the kids next time.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your perfect review! We are delighted that you and your child were satisfied with our family-friendly services, room details, and hotel environment. Your recognition is our motivation to move forward. We will continue to optimize the family experience and look forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2026
Family
1 reviews
10/10
Outstanding
Posted on Mar 5, 2026
Had a great experience, no complaints! The service was warm and attentive, and the facilities were complete. Everything was very thoughtfully done, definitely worth 5 stars. I'll book this hotel again on Trip.com next time.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your five-star review! We also appreciate your continued choice of us on Ctrip. The beautiful photos you shared warmed our hearts, and we will continue to uphold this commitment. We look forward to seeing you again!
Guest User
Deluxe Double Room
Stayed in Jan 2026
Couple
13 reviews
10/10
Outstanding
Posted on Mar 1, 2026
This hotel in Xiannv Town is very quiet and has convenient parking. There are charging stations nearby, and it's close to the Xiannv Town Tourist Service Center. It's best to book a room on the 6th floor for better views and a larger space. The breakfast is a bit average, but that's understandable.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your five-star rating and this super useful check-in guide! We look forward to your next visit, and we will provide you with an even more perfect experience with improved service and upgraded breakfast!
Guest User
Deluxe Double Room
Stayed in Jan 2026
Other
49 reviews
10/10
Outstanding
Posted on Feb 26, 2026
The hotel proactively upgraded my room, which was fantastic! The room itself was spacious and comfortable, with a lovely balcony. They provided complimentary yogurt and fruit upon arrival, and since it was Chinese New Year, they also gave a cute little red horse charm. So thoughtful!
Original textTranslated by Google
Response from Property: Dear guest, thank you for your five-star review. Seeing you enjoy your time in the comfortable room with the balcony is our greatest satisfaction. We look forward to your return!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2026
Family
28 reviews
10/10
Outstanding
Posted on Feb 23, 2026
Had a very pleasant trip! The room was spacious enough and well-equipped. The hotel's surroundings offer excellent amenities, making it convenient for both travel and sightseeing.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your perfect review and for sharing your wonderful stay! Evian Hotel is committed to providing our guests with a convenient and comfortable experience. We look forward to choosing us again for your next trip. Wishing you a pleasant stay!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2026
Traveling with friends
30 reviews
10/10
Outstanding
Posted on Feb 23, 2026
The environment is tranquil and surrounded by greenery. The room is cozy and comfortable, with good soundproofing, ensuring a peaceful night's sleep. The service is attentive yet unobtrusive, making it perfect for a relaxing getaway. Highly recommended.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your 5-star review and photos! We are delighted that the hotel's facilities and location made your trip convenient. We will continue to maintain this and look forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2026
Traveling with friends
27 reviews
10/10
Outstanding
Posted on Feb 23, 2026
The room was spacious and bright, with a well-designed wet and dry separation, so it wasn't humid at all. The public areas were clean and stylish, and the front desk handled check-in quickly. It's super convenient for shopping and dining nearby, and offers great value for money. I'd definitely choose this place again next time.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your perfect review! We will continue to maintain this quality and look forward to your next stay!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Feb 17, 2026
An incredibly satisfying stay! The facilities were excellent, the environment was lovely, everything was clean, and the service was warm and welcoming. Highly recommended!
Original textTranslated by Google
Response from Property: 親愛的賓客,感謝您的五星好評和“強烈推薦”!您分享的酒店實拍圖非常有質感,能為您提供設施完善、環境整潔、服務熱情的入住體驗,是我們最大的榮幸。您的推薦是我們前行的最大動力,依雲酒店隨時恭候您和親友的再次到來!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2026
Other
43 reviews
10/10
Outstanding
Posted on Feb 23, 2026
The location is fantastic, right in the heart of Fairy Mountain. The air is so fresh, it's like a natural oxygen bar. The room was clean and tidy, the bedding was comfortable, and it had great natural light with an expansive view. The hot water was consistent, and the Wi-Fi was smooth. We had a wonderfully comfortable stay.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您分享的入住體驗,我們倍感榮幸。期待您下次來仙女山,繼續選擇我們作為您的温馨驛站!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2026
Traveling with friends
42 reviews
10/10
Outstanding
Posted on Feb 23, 2026
Super convenient for self-driving, with plenty of hassle-free parking. The hotel environment is quiet and elegant, stylishly decorated, with great attention to cleanliness. The service is warm and attentive, and it's close to scenic spots. A fantastic vacation experience overall.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your recommendation! We are delighted that the hotel's tranquil and elegant environment enhanced your vacation experience. We look forward to welcoming you back to Fairy Mountain to relax and unwind anytime!
Manhadunboshiheluoxia
Deluxe Double Room
Stayed in Dec 2025
Family
19 reviews
7.2/10
Posted on Jan 29, 2026
Located on the edge of Xiannv Town, about a 20-minute walk from the visitor center. Because it's not in the central area, it's relatively quiet, though there are fewer dining and shopping options nearby. As for facilities, the parking lot is very large, with both above-ground and underground garages and plenty of spaces. However, the guest room facilities are outdated; the furniture is very old and damaged in several places. There are few power outlets in the room, and no master control switch. The breakfast quality is decent, but it ends at 9 AM, which is too early for a resort hotel. Currently, in the off-season, the room rate is around 300-something RMB, and I feel it's not good value for money.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your feedback. We sincerely apologize for the unsatisfactory stay experience. Regarding the issues you mentioned, such as outdated room facilities and insufficient electrical outlets, we will upgrade them as soon as possible. Breakfast hours will be extended according to peak season demand, and we will introduce flexible dining options in the future to improve value for money. Thank you again for your feedback, and we look forward to your next visit!
Guest User
Xiaose Double Bed Room
Stayed in Dec 2025
Family
9 reviews
10/10
Outstanding
Posted on Jan 3, 2026
The hotel was clean and well-maintained. The staff were very friendly and enthusiastic. The room was spacious and bright. We checked in on a snowy day, and they thoughtfully provided snow toys for the kids, which was a great experience. Next time we visit Fairy Mountain, we'll definitely stay here again.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your five-star review. We look forward to your next stay and wish you a pleasant life!
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2025
Other
36 reviews
10/10
Outstanding
Posted on Dec 25, 2025
This hotel has a huge free parking lot, making parking convenient and getting around easy. There are plenty of restaurants and supermarkets nearby, so dining and exploring are hassle-free. The room was clean, well-equipped, and the toiletries were good quality. I had a very satisfying stay.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your recognition! We are especially happy that you had a worry-free and satisfactory stay, and we look forward to your next visit!