Anonymous User
Every time I travel, I almost always book rooms on Ctrip. After seeing this hotel with a great environment and a courtyard style, I booked 2 rooms. The experience was as follows: 1. Environment: There is a parking lot at the entrance and it is free parking, which I like. The front desk service attitude was very good, the check-in was very careful and efficient, and the courtyard design style on the first floor was very classical, suitable for taking photos and checking in. There is no elevator on the 3rd floor of the room, but walking up the stairs is not too strenuous. The overall environment is perfect. 2. Hygiene: The room is clean and tidy, and the bed is generally OK. But when I lay down that night, I smelled a very unpleasant odor on the pillow, like the sweat smell of the previous one that had not been washed. I immediately changed it for another one and the odor was gone. This must be the pillowcase that the housekeeper did not change last time. 3. Service: At 8 o'clock the next morning, a group of people downstairs started making all kinds of noise and noise. I was very tired after climbing the mountain the day before and wanted to sleep in. I was so angry when you woke me up so early in the morning that I couldn't fall asleep. I called the front desk to report the situation, but it still lasted for more than 10 minutes. It's a terrible experience for a hotel to not let people sleep well. If it is a wedding, should the residents be informed in advance to prepare themselves mentally, or should the wedding pick-up personnel make three rules not to disturb the residents? I had originally told the hotel in advance that I had rested well and would check out at 2 o'clock, but I decisively checked out and left at 10 o'clock.
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