Chongqing North Railway Station Century Tonghui Hotel Reviews

Response from Property: 【🚄距北站 300 米，步行 3～5 分鐘】尊敬的貴賓：非常感謝您選擇我們酒店並給與滿房肯定。得知您每次乘高鐵回重慶都會選擇我們，這份長期以來的信任與支持令我們倍感珍視。我們將持續秉持認真細緻的服務態度，不斷打磨每一個接待環節，努力為您帶來穩定、舒心的入住體驗，祝您萬事順遂！

Response from Property: 【🔋Equipped with charging stations/laundry room/gym💪】Dear Valued Guest: Thank you so much for your perfect review! We are honored that you continued to trust us and were able to assist you with your travel adjustments despite the typhoon affecting your itinerary. Your satisfaction is the most important affirmation of our service. We look forward to seeing you again and wish you all the best!

Response from Property: 【🚄距北站 300 米，步行 3～5 分鐘】尊敬的客人：您好！感謝您分享細緻的入住體驗。很高興酒店臨近重慶北站南廣場的區位優勢以及前往機場的便捷交通為您的出行帶來了便利，也感謝您對前台員工熱情服務和保潔人員工作效率的認可。對於您提到的地板局部裂縫及觸感欠佳的問題，我們高度重視，並對此給您帶來的影響深表歉意。您的反饋對我們持續提升設施維護與入住體驗十分重要，期待在今後的接待中為您呈現更加舒適完善的入住環境。祝您一切順利！

Response from Property: 【🔋Charging station available 🅿️Free parking】 Dear Guest: We are delighted to receive your positive review! We are pleased that our star-rated hotel's quality service satisfied you. The clean and tidy room, complete facilities, and sumptuous breakfast are all details we have carefully crafted to ensure your comfortable stay. We look forward to your next visit and wish you all the best!

Response from Property: 【🚄距北站 300 米，步行 3～5 分鐘】尊敬的貴賓：非常感謝您的認可！看到您對酒店服務和出行便利性感到滿意，我們由衷地感到高興。酒店一直致力於為每位客人提供舒適、便捷的入住體驗，無論是交通位置還是生活配套，我們都希望能讓您的旅程更加輕鬆愉快。期待您再次選擇下榻，感受更多温暖與貼心服務，祝您生活愉快，出行順心！

Response from Property: 【🔋配有充電樁/洗衣房/健身房💪】尊敬的貴賓：非常感謝您在百忙之中分享您的入住體驗並給與滿分肯定！能讓您在旅途中卸下疲憊，擁有一個舒適的入住環境，就是我們存在的意義。酒店優越的地理位置無論是商務出差還是家庭出遊都是不二之選，感謝您的推薦。希望有機會能與您再次相遇，我們在這裏等着您~

Response from Property: 【🏠 Renovated in 2023, Standalone Hotel】Dear Guest, thank you so much for choosing to stay at Chongqing Century Tonghui Hotel and for your heartwarming review! We are delighted that the thoughtful gesture of our front desk staff brought you and your child a pleasant surprise and warmth, and we are also pleased with your appreciation for the room environment and the delicious breakfast. We are always committed to creating a warm and welcoming stay experience, and we look forward to your and your child's next visit to Chongqing. We wish you a happy life! (๑˘³˘๑)💗

Response from Property: 【🍜A Delicious Breakfast with Over 50 Options】Dear Guest, thank you so much for choosing to stay with our hotel again. As a familiar guest, we are very sorry that we were unable to provide you with your much-anticipated signature beef noodles. We apologize for the disappointment. On the day of the visit, the beef for the noodles was delayed due to pressure cooker depressurization, resulting in a delay in serving. This was due to shortcomings in our preparation and on-site coordination, which affected your dining experience. We have already optimized our breakfast preparation process and contingency plans, strictly controlling serving efficiency to prevent similar issues from recurring. We sincerely thank you for your continued support and understanding, and for your honest feedback that helps us improve. If you visit us again, we will definitely prepare a steaming bowl of beef noodles for you in advance to make up for this disappointment. We wish you a pleasant journey and all the best!

Response from Property: 【🚄300 meters from North Station, 3-5 minute walk】Dear Guest: We sincerely apologize for the lack of a pleasant experience! We fully understand the inconvenience you encountered during the day trip booking process and sincerely apologize for it. The hotel is always committed to providing guests with a clear and smooth service experience. Regarding the day trip booking issue you mentioned, we have immediately conducted an internal review. According to our procedures, guests who wish to book items included in the package usually need to make reservations through the hotel so that we can assist with arrangements. Currently, we have not received your reservation request in our records, which reflects a deficiency in our communication. We failed to clearly inform you in advance about the possibility of full bookings during holidays, as well as the specific booking method. We sincerely apologize for the inconvenience this has caused to your trip. For booking services during peak periods such as holidays, we should indeed clearly explain the rules such as booking deadlines and limited availability to guests in advance through booking confirmations, pre-check-in reminders, or in-store notices to avoid misunderstandings or missed opportunities. Your feedback is very timely. We will immediately optimize this process, strengthen advance notification, and proactively remind guests to make reservations in advance during future holidays. Thank you again for your valuable feedback; it will help us continuously improve our service details. We look forward to providing you with an even better stay experience in the future. Wishing you a pleasant stay and all the best!

Response from Property: <The hotel is only a 5-minute walk from the high-speed rail station.> Dear Guest: Thank you for choosing Century Tonghui Hotel and for your valuable review! We are delighted that you were satisfied with the convenient location near the high-speed rail station and the delicious breakfast. We sincerely apologize for any inconvenience caused by the less-than-perfect room cleaning and have immediately rectified and improved our room cleaning standards. Thank you for your understanding and patience. We wish you a pleasant journey and welcome you to visit us again!

Response from Property: 【❤️節假日早午連餐供應至13點】尊敬的賓客：非常感謝您在百忙之中給與我們滿分好評肯定！酒店已於2023年完成全面重裝，並在部分客房內配備了森林氧吧蛋，開啟後可釋放高濃度負氧離子凈化空氣。我們的自助早餐一直深受客人的喜歡，更是在節假日期間將早餐時間延遲到13點結束為您提供更從容的用餐體驗。期待您有機會再次光臨，祝您萬事順遂！

Response from Property: 【🔕Soundproof glass, equipped with a sterilizer】Dear Guest: Thank you so much for choosing Century Tonghui Hotel and for giving us your full marks! We are delighted that you were satisfied with the room size and soundproofing, and we also appreciate your recognition of the service provided by our front desk staff. We will pass on your praise to every employee and continue to provide excellent service to every guest. We look forward to your next visit!

Response from Property: 【❤️Breakfast served until 11:00 AM on holidays】Dear Guest: Thank you so much for your perfect review! We always strive for four-star standards and are delighted to have provided you with a satisfying stay. We will continue to work hard and look forward to your next visit. Have a wonderful time!

Response from Property: 【❤️Warm and attentive service🛏️One guest, one change】Dear Guest: Thank you for your perfect score and recommendation! As a national four-star hotel, we are committed to providing every guest with a high-quality accommodation experience through excellent hospitality, convenient location, tranquil environment, and thoughtful service. We are delighted by your trust and will continue to maintain our service standards. We look forward to your next visit. Wishing you a pleasant stay!