Anonymous User
September 14, 2022
I have stayed in so many hotels, and this is the worst experience, no one else.
1. I often travel on business. This hotel is close to the company and the subway. I have chosen this hotel many times. The hardware facilities are poor! Most rooms do not have wireless network, and you have to use the network of other rooms. The TV is also broken, and the traffic signal is not good. The sound insulation of the room is very poor. In the loft room, you can hear any movement up and down. The bathroom also has a peculiar smell. There is no vent exhaust fan, and you need to bend over to take a shower!
2. The most annoying and speechless incident, because I often stay for several days in a row, I always ask the hotel to clean the room and change the sheets and quilts after I go out. It has never been changed. This time I went to stay in the afternoon and happened to meet a middle-aged aunt who was doing the cleaning. She was resting at the time. She knocked on the door very hard. After opening the door, she asked me if I wanted to clean the room. I said yes (before this, I had sent a WeChat message to the hotel to explain that the room needed to be cleaned and the sheets needed to be changed, but the hotel did not reply). She came in with an impatient look on her face, cleaned up the garbage in the trash can, and was about to leave. I asked her to change the sheets, and she suddenly said in a loud voice: I am not busy, I still have one floor to clean, I don't have time to change it for you. I got angry all of a sudden, and I said you can't change it for me just because you are busy, I have lived here for three days. Then she continued to yell: Other rooms have not been changed, I don't have time, I don't change them normally, yours is clean, what are you changing, business is not good recently, the quilt cover has not been washed, there is nothing to change. Then she was about to leave, and I was speechless, did I not pay? Your hotel business is not good so you don't change the sheets? What's the reason?
3. Finally, there is something even more speechless. Because I was sick and had a fever, I always felt cold when I slept at night, so I asked the front desk for an extra quilt, the kind without a quilt cover. The cleaning lady saw it and took the quilt from my bed directly, and said: There is already a quilt, don't dirty this one too. At that time, my friend was wearing this quilt on the bed, and she took it away directly.
When I stayed here before, I didn't care about many problems, and I still chose this hotel despite many dissatisfactions. But this experience really made me feel disgusted. It was the first time I encountered such people and such attitude. Am I staying in the hotel for free, or am I too easy to get by? A service industry has no courtesy or respect when facing guests, and even said that the quilt cover is not washed or changed. It's really **! I will never come here again. I don't reflect on myself when the business is not good. If the hardware is not strong enough, I should improve the service in other aspects. I still rate it 4.5, and 0.05 is too much.
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