Xiyuemijing Hotel

The first time I got a low score, why? Because their service is really very poor👎~ It was my first time to stay here last year, and I felt it was okay at the time, so I planned to stay in Chongqing for one more night when I came back to Chongqing this year. When I made the reservation, the page showed that I could upgrade my room for free. Yes, when I made the reservation successfully, I also saw that the upgraded room type was confirmed in the order details. From August 18th to 21st, there were heavy rains in Guangzhou and Shenzhen almost every day. The airport was subject to widespread delays, many flights were delayed, and many flights were even cancelled. The day before departure, I had been paying attention to whether my flight would be able to fly or whether it would be cancelled. On the same day, I received a text message from the airline saying that my flight was delayed from morning to around 8pm. Due to this kind of weather, I had no choice but to cancel my flight, and then I was about to cancel the hotel reservation, but found that it could no longer be canceled on Ctrip. I took the initiative to call the hotel to communicate with them and inform them of my situation, but they refused and said that they could not cancel. At that time, I also immediately checked their booking status and found that the room supply was not tight. It can be said that they only booked two rooms that day (one of which was booked by me). They kept saying that they could not cancel, saying that they could not cancel anything, and they After the communication failed, I called Ctrip customer service and told them about my situation. The customer service said they would try to communicate with the hotel. In about 20 minutes, the customer service responded to me and said that the hotel did not agree to the cancellation. The final result of the negotiation was that I would be charged. 30% of room rate. I'm really speechless~ Later, I couldn't check in, so I changed my friend's name to let him check in. My friend's original feedback was: What kind of shabby hotel is this? It costs nearly 800 yuan? Go out of business soon~ My friend’s experience was super bad... My friend checked in and asked the front desk if he could upgrade the room for free. The front desk gave various reasons, saying that his order was not found and could be upgraded, and that it was based on first arrival. It's a first-come-first-served basis, and you won't be upgraded anyway (it was obviously not full on that day, and a bunch of rooms were empty). My friend was speechless after talking to him for 5 minutes, and didn't want to talk to him anymore, so he just went with their arrangement, and the result We were assigned a room in the farthest corner of the first floor. As soon as we entered the room, there was a musty smell, and the room was very small. Then my friend called the front desk and asked for tomorrow's breakfast to be delivered to the room, and the front desk started acting like a monster again. He said that we did not have this service and we all ate in the lobby by ourselves. My friend directly responded to the comment about those who had breakfast in the room. What was going on? Is it possible that you did it yourself? The front desk reluctantly said, okay, I will arrange it for you... My friend said that we would have dinner at nine o'clock, but the front desk came again and said, we may not be able to deliver the meal on time. I am really impressed by this hotel... and I still charge 800 for this level of service. piece? Anyway, after this experience, the hotel was blocked~ There is no parking lot in the hotel, so you have to park yourself at the bottom of the mountain, and then walk along steep mountain roads. There is no one to help carry your luggage. I drag the suitcase by myself through the bumpy stone roads, and the wheels of the suitcase are broken. The breakfast is not rich, the noodles are lumpy, the eggs are cold, the milk is cold, and the millet porridge is at room temperature. It is even more comfortable to have eight pillows in one bed, four pillows as big as the bed, and two low pillows. There are two pillows on my head. Where can I sleep? There are so many pillows and the room is small and there is no place to put them. I am really speechless...Congratulations on your "prosperous business"

I like it very much. The service staff is very good. I will come again next time!