Holiday Inn KANSAS CITY - NORTHEAST by IHG

We were informed that they were having water heater issues but our room would not be effected. Boy was that wrong. Multiple nights we had warm water at best. We shivered during showers. Multiple times the water would just stop

The hotel didn’t have any hot water!! The lady at the front desk assured me when I checked in that my room had hot water but it didn’t.

On-site staff was great. Woman I spoke with twice on the phone said we would have a room with hot water. We did not. Had to move to a room the 2nd night to accommodate all of my family and we didn’t have hot water.

Staff was very kind, the stay was unpleasant. There was no hot water in our room, the pool we looked forward to using was having maintenance done, and the elevator stopped working while we were inside it. Overall, probably the worst hotel stay I have ever had.

Staff was helpful and apologetic, however, there was NO hot water available and a bad sewer smell in the lobby. Stayed 1 night and switched hotels. Room appeared to be clean but the hotel upkeep seems to be lacking.

Have no idea how the hotel was. I didn’t stay there due to a water main break. I did interact with the front desk. I was sent an email stating they had a water main break. I found that literally by accident. I called the number listed & talked to the front desk. After I said hello & she explained about the water problem there was no further discussion on her part. Ultimately I asked what Holiday Inn could do she said I could book a room at another Holiday Inn. No offer as to her doing the booking. When prompted she did state I could book a room at Holiday Inn in Liberty, MO. She didn’t know how far away it was from my preferred location. When we started to look into booking & she found out that my original booking had been done thru *******, she said that I had to call *******. Didn’t offer a phone number to *******. So yes I had a bad time due to a poorly trained front desk woman.

Everything was really nice until I discovered they didn’t have any hot water for my morning shower and shave.

we got to our room and we booked a double queen with roll in shower because my mom's in a wheelchair. It was a normal room. I went back to the desk and they told me it was booked. I showed them my receipt that showed i booked the handicap room and then they said it was out of order

Room was spotless and spacious. Staff was easy to work with and friendly. Only reason no 5 stars is we had no hot water at all.