Hilton Hangzhou Qiandao Lake Resort

This hotel is huge, and every corner of the property offers a beautiful view. You could easily spend a long time just enjoying the hotel itself. Since our stay wasn't on a weekend, there weren't many guests. The front desk lady was super thoughtful and gave us a small room upgrade. We also added the 'Mia' concierge on WeChat, so any questions we had during our stay could be directed to her, and she replied really promptly. Overall, it was a fantastic surprise and a great experience!

The hotel's location is super convenient, just a ten-minute drive from Tianyu Mountain, and it's easy to find places to eat. I added Mia on WeChat in advance, and since we arrived early and a clean room was available, they checked us in right away. During our stay, the service was thoughtful and attentive. The best part is that the hotel also has a direct yacht service to Huangshan, with exclusive discounts for guests. It's absolutely fantastic!

I was pleasantly surprised by my stay at the hotel. The location is excellent, close to the town center. The water park is a major highlight, with a great variety of fun and exciting activities, and hotel guests even get exclusive discounts. Mia provided great service too; I'll definitely look for her next time I visit!

We had a fantastic 3-day, 2-night trip to Qiandao Lake, and this hotel was perfectly located with excellent service. The breakfast was outstanding, and the lakeside views were absolutely unbeatable. We'll definitely be back to Qiandao Lake, and my whole family was very satisfied!

Every staff member I encountered was wonderful, especially Anna, our butler, whose service was exceptional. The concierge staff were also very proactive; a young man immediately helped me with my luggage as soon as I got out of the car and directed me to the reception. After checking out, the concierge even arranged for someone to drive me to the parking lot, which was incredibly thoughtful. The only time I had to walk was to my room; otherwise, there was always someone available for pickup and drop-off. The hotel is beautiful and definitely worth a return visit. If you're coming to Qiandao Lake, this is a no-brainer – just go for it!

The outdoor pool was closed during my visit, and many lights and elevators in the building weren't working. This really detracted from the experience and my mood. I've stayed at other hotels at a similar price point, and this wasn't a great experience. If the elevators aren't working, the lights are off, and the outdoor pool is closed, shouldn't that be stated on the homepage beforehand? If not, why is it the same price as when everything is open?

Our butler, Mia, was so attentive and thoughtful! The front desk made check-in and check-out a breeze. The room was clean and tidy. I'll definitely choose this place again next time!

A very satisfying stay. The upgraded Deluxe Lake View Room offered great views. Our butler, Anna, was very thoughtful. The complimentary travel photoshoot was a nice touch. The service at this five-star hotel was indeed excellent. The front desk staff were helpful with luggage and handled all sorts of issues. I just hope the TVs will be upgraded to smart TVs in the future.

The luckiest part of this stay was meeting our housekeeper, Mia. From her detailed communication before check-in to her warm farewell at departure, she was always incredibly diligent. Every day we returned to our room, there was a handwritten note and warm water prepared – truly thoughtful touches. Mia's genuine and professional service made our vacation exceptionally comfortable. We highly commend such an outstanding housekeeper! Honestly, while the hotel's lake view was beautiful, what truly made it hard to leave was Mia's family-like attentiveness. It's thanks to such a dedicated housekeeper that Hilton's quality truly shines through. For couples traveling, we highly recommend asking for Mia!