Cicero Grand - Syracuse North

It was good service

My keys would not work until the receptionist came up and opened the door. The TV was not connected to any HDMI cable, therefore did not work. The bathtub did not drain at all. My husband took a shower after me and the tub was 75% full. Breakfast was not fully stocked as the waffle mixture was not available.

The staff was really rude and not accommodating whatsoever. The rooms were stained and dingy. Bed had stains couch tethered. I came down to get a cup of coffee at 10 am it was cold she refused to make a fresh pot. The whole hotel it’s self look like it needs a new owner the rate was $76 looks like a shelter for free!

The hotel did not feel clean. There was not enough staff. No blow dryer in the room. My room key stopped working 3 different time and I had to wait for someone to appear at the front desk every time. More than one ice machine was out and the pool was closed. Rooms had almost no sound proofing and I could hear everything in every room.

The room was not cleaned well at all. The floor felt gross, the bathroom definitely not touched. The bedding looked and smelled clean. The breakfast was not much of a breakfast. No coffee, barely any juice. Very limited seating space for a family hotel. Waffle machine wasn’t filled until we asked. The hotel had many guest. Other guest also voiced their opinions of unhappiness and dissatisfaction with the place. The pool is ice water, not blue or green water and is the size is a little bigger then a hot tub size, 2-3 kids and it was full. Again the whole place was dirty, the lobby was the only clean area. The lights in the room worked when they wanted too. The room was either a sauna hot or an ice box, the thermostat was up high and hard to read and adjust for a normal size adult. We saw fleas out in the lobby area when we sat for breakfast on our last morning but didn’t see any in the room. We don’t see anyone with any pets at all.

Housekeeping came in my room took my things. Put all my clothing and items in too bags even though i was sraying another night.