favehotel Cilacap Reviews

Response from Property: Dear Our Valued Guest,Warm Greetings from Favehotel Cilacap. Thank you for taking the time to share your experience at the hotel. We are very happy to hear this from you and apologize for the inconvenience during your stay at Favehotel Cilacap. Responding to your input regarding no hot water in the room, we have been checked by our technician team by checking with our hot pump there is little bit trouble and already fixed it by our techinician. Hopefully this does not reduce your trust in us, your input means a lot to us as a motivation to be able to continue to improve the quality of our services. Thank you again for making our hotel your choice and we look forward to welcoming you back at the Favehotel Cilacap. Best regards, Angga W Prabowo Front Office Manager

Response from Property: Dear Valued Guest,I would like to extend my sincere apologies for the disappointing experience you encountered during your recent stay at our hotel. Your feedback is of utmost importance to us, and we deeply regret that we fell short of your expectations.We take all guest feedback seriously and use it as a tool for improvement. Your concerns regarding our service will be thoroughly reviewed with our team to ensure that such issues do not recur in the future. Rest assured that we are committed to delivering a high standard of service to all our guests.Please know that your comfort and satisfaction are our top priorities, and we are genuinely sorry for any inconvenience you may have experienced. We would appreciate the opportunity to make it right and regain your trust.Regarding about mineral water, we already reduce for using mineral bottle in room, cause we are follow the regulation about saving enviroment with reduce plastic using. And this program already 3 years. And we replace by feel free flow water on corridor with dispenser and we are also provided water jug in room.If you plan to visit us again, please let us know in advance, and we will do our utmost to ensure that your next stay is nothing short of exceptional.Thank you for bringing this matter to our attention. Your feedback helps us improve, and we hope to have the chance to welcome you back and provide you with a much-improved experience.Warm regards,Angga W PrabowoFront Office Manager