Guest User
September 30, 2021
The hotel is located in a beautiful area, with nearby restaurants and places to visit. I paid for TWO rooms "with sea view" and when I showed up they gave me some that did not have sea view, I paid almost $ 100.00 more Just for the view and what I was looking at were palm trees, not the sea, when I approached the reception at To ask to change the rooms they told me that it was not possible since they were all occupied, and that if I wanted the change it would be until the next day to which I said NO, because I had paid for the rooms with sea view, in the end After 30 minutes of claiming, they only changed ONE, and they promised to change the other the next day. When I introduced myself the next day, a not very friendly lady told me that it was not possible and that they had two categories of "ocean view", one with a front view and the other side (which is NOT SPECIFIED IN THE PAGE) and it seems illogical that they have two types of view to the same place ... well, the room's theme was bad and the attention at the reception was not very friendly to say ... regarding the breakfast it was very good !! Varied, very rich, the waiters very friendly and the food excellent, good flavor, a lot of variety of options in general, the breakfast very rich. The facilities are not very nice, the beach does not have enough umbrellas to cover the sun or lounge chairs, you get scolded if you move the umbrellas around, and the hotel's beach space is small. The pool is nice, with heated water, the towel service ends at 6 in the afternoon, they charge you almost even to breathe inside, but in general it was a good experience ... (except for the issue of the rooms with "view ")
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