Great location close to two tube stations, Queensway and Bayswater and plenty shops and restaurants. Central location to Kensington Palace which is right beside you at Queensway Tube Station. We had a third Floor room, no stairs, six, yes six flights of steep stairs, even the member of staff who helped with our bags was challenged to do these. Room was OK. Small shower that our Young daughter found a challenge. Only for the stairs it was a good location. Asked for different room, non available in the price we booked, no offer of a different price room for an extra charge. Of we were to stay again would be asking for a very lower floor. It did not mention when booking there was no lift unit we stayed in could do with some TLC in areas. Area was quiet at night time. Security deposit of £200.00 charged on book in. No facility to pay by Card at reception desk and had to be done online via a link sent to you. Strange way to handle payments.