Find Your Alexandra Hills Hotels

Stayed here for 2 nites this week . The accommodation here is probably the best in the Redlands , the reception staff on arrival were very professional but unfortunately I cannot say the same for the bar staff or the restaurant staff and the food and cooks Some of the bar staff I encountered here should just go and work in a public bar in some average hotel , they simply don't listen to your order serving the wrong beer that I did not order , I guess they dont assume that you're staying in their lovely accommodation and just treat you like any old Joe blow The beer prices are probably the highest in the Redlands ( apart from happy hour ) compared to all the other pubs in the area ( I'm a local resident) The restaurant staff try to do their best but they simply are not professional in their jobs The cook or cooks that prepared my breakfast and dinners are sub standard in my view My eye fillet steak was cooked to order nicely ( med rare ) and very tender but it was almost cold . The oysters Kirkpatrick were just ok , and very small oysters On my second nite I ordered an eye fillet steak again and although it wasnt cooked to perfection (medium rare ) at least this time it was hot Ordered with the steak a mushroom sauce and an additional pepper sauce , what I got was 2 mushroom sauces Told wait staff and they quickly corrected my incorrect sauce with a pepper sauce but it was stone cold . Upon payment at least the wait staff asked how I enjoyed my meal , so I said I will tell you the truth since you asked , I was offered a complimentary cappuccino however it was the weakest coffee I have had in a long time and not very hot , I must add this waitress was very nice and did seem to care what I had to say, though perhaps seamed to me a little offended but I did not nor would I criticise anyone personally Breakfast , I was hesitant to have breakfast as the cook was continuously sneezing,(with mask on ) not a good look in this era of covid and from my room window I could see a kitchen staff smoking out the back of the kitchen, anyway I risked not contracting anything and ordered the smashed avocado on char grilled sour dough with roasted tomatoes and duchka What I got was a tasteless smashed avocado on lightly toasted something ( certainly not char grilled as per menu )and unroasted / ungrilled cherry tomatoes and could not taste any duhka ,I also ordered an XTRA hot cappuccino and it was luke warm when the waitress delivered it I let her know and she replaced it The breakfast menu is very well priced in comparison to other places around here but I will not be returning again because it would seem the cook obviously has little interest in even preparing food as per their own menu , there is much better places to eat breakfast around here . Beautiful accommodation rooms and superb beds and pillows and nice and quiet with curtains that block all the morning light , highly recommend the accommodation but unfortunately cannot say same for food or food

The main reason for this low rating is on the basis of disability access. While booking and getting a wheelchair accessible room was fine, we didn't know until we arrived that the reception, indeed, ANY staff, finished at 2.00pm on Sunday. The problem was that the ONLY access in or out was via the fire escape! The lady who booked us in said that we only had to ring and she would come and open the front door for us, the inference being that she lived onsite. We told her that we would be out with friends, including dinner, until about 10.30pm. She assured us that it was fine and she would let us in. We arrived back at 9.45pm and rang the designated number but were informed that we had been forgotten and some family/friends would come and let us in. They arrived in two cars, after we waited for 25 minutes. When we went down the corridor to our room, the security doors between our room and the lobby were firmly locked. If there was a fire I would have had to get my wheelchair down 4 flights of stairs in the Fire Escape as the only possible exit. In the morning, we went to leave at 08.30 and discovered that we were trapped until that point. We rang the designated mobile number for the onsite manager to come and let us out - it took 30 mins and it was obvious that the minibus idling outside had just delivered her from some distance away! For a different perspective, the room was a reasonable size and the bed was comfortable. On the negative side there was only a commode chair over the toilet and a complete lack of other seating in the shower. It's pretty difficult for a wheelchair-bound guest to move a commode chair without wheels while sitting on it. Finally, some light fittings had no bulbs and an armchair had sponge rubber completely exposed on the armrests, as you would expect if you saw it at a kerbside collection...

Possibly one of the worst customer service I have ever experience. Book the simply sirromet package through their website expecting to get a wine tasting included (the reason we booked), for the teenage receptionist to tell us we only booked a one night stay which doesn't include the wine tasting. Their website is very misleading and even when you click through the book now for the package, they change it at the last minute and in tiny writing that says only breakfast included and nothing about a wine tasting. When asking the receptionist about this, he clicked through the exact package that they also advertised on their Instagram and said no I must have clicked the wrong button. No understanding, empathy or problem solving at all. No response from their team after emailing and asking about it. Still haven’t received the “bond” money back ($150 mind you). Would not recommend at all. To top it off, it was Easter Sunday which I expect surcharges but no where stated a surcharge or advertised the higher price but would tell you $22 and charge you $25 on the card. So rude! Will not be going back!

This was the best breakfast I have ever eaten, they went to so much trouble for all there, there was a quiz, a raffle with great prizes, the place was decorated beautifully & the food was superb, I wanted to steal the baked leg ham it was so good & as it was buffet you could have as much as you wanted - it was a thoroughly enjoyable morning & the staff were very attentive, there was nothing left to chance & I look forward to next year