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Hotel location is good, not far from the mall, coffee shop is also nearby, the bed is particularly comfortable and comfortable, I asked the front desk before leaving the store, knowing that it is a memory mattress, it is recommended

Was looking forward to a great night with my partner and having a night away but was very disappointed with our encounter with the staff and the administration. We had a voucher for a night stay that covers the cost of one night stay ”family room or standard room” Which I let them know the day I booked the room. When we arrived we were told by front desk we would be required to pay another $108 plus a $200 deposit for the room cost. She let us know the Admin left a note on the file we had to pay for the additional cost of the rates. We paid and wanted to speak with the manager in the morning. When we went to the front desk in the morning the admin was not in yet and the gentleman at the front desk let us know the same thing and they even had another guest checking in that day with same voucher and they didn't plan on honoring. We had a voucher that cover the cost for one full night and no other cost. We left and waited for the manager to arrive to discuss the ”extra cost” when I called the front desk they let us know all charges were being reverse and the night was covered. The manager (also the one who put the note on the file) let us know ”the staff is new” so redirected the blame and them also said the vouchers were donated and not allowed to be used the way they were being advertised which is completely false but also should not fall on us as a guest of the hotel. If this was an issue with who they donated to then this should be brought to their attention. This started our night away very poorly and we were very disappointed with the service we received from 3 staff members. We do not ”go away” for a night but this was one time that was ruined and left a sour taste in our mouth. The breakfast was also was one of the most disappointing meals we have had at a hotel.

Really good place, the room was spacious, washroom has heated floors, the kitchenette was loaded with equipments so overall really impressed and loved the hotel. The outdoor swimming pool was shut down which was a little disappointing. The property is well built and will visit again.

Clean and tidy

Slept very well at this tastefully renovated family owned motel just off the main road in Radium Hot Springs - which is often hard to do during a major heat wave. The AC did its job and the bed was very comfortable. There was a large screen television (squeezed into one corner) and the wifi worked just fine. A light breakfast was provided in a room above the reception area. It was very much a DIY affair, but we were grateful because there was a long line at the nearby coffee shop. The Inn has a small BBQ area out front with shaded seating. It is biker friendly motel. There are stairs leading to most of the rooms - and I didn't see a ramp option. We like to support locally run businesses and, if you are of that persuasion, I would recommend this place. I believe they were totally full the night we were there.

Disappointing stay. We have stayed here many times in the past but sadly this motel is no longer the friendly, clean, place to stay in Radium. The courtyard has always been our favorite place to hang out and we were thankful that it was still there. It's not as clean or as well manicured, but outside sitting is always appreciated. The room upstairs was average and the shower looked to be new so that was nice. The carpet outside on the second level was a tripping hazard and needs to be fixed or replaced before someone gets hurt. The check in clerk was efficient and nice and forwarded my query about why there is a difference in direct booking rates to the manager. Unfortunately, dealing with the assistant manager upon check out was frustrating. I asked the simple question of 'why they charge more if you direct book over the phone versus on-line.' The Assistant managers response surprised me when she stated that 'if you book on-line you do all the work but if you book over the phone, we have to do all the work and take your information'. A few hours later I get an email from the manager blaming me for accepting the rate (yup I did) stating that ” We are all too busy to answer all the phone calls that we get everyday. Please don't get it wrong. It is not we don't want to talk to the customers, it is just we are so busy.” He continues with ”My assistant manager was bewildered early this morning, so she gave you the worst example .It sounded like you misunderstood what she said.” I may have misunderstood what they said but I will no longer return or recommend this hotel to travelers.