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NH Tenerife far exceeded my expectations in terms of customer service. The hospitality has gone above and beyond anything that I have experienced before. I lost my carry-on suitcase and Juan P. made sure to help me every step of the way. His genuine concern and professionalism were evident. He persistently called the airline, located online claims I needed to file, and helped support me with my lack of fluency in Spanish. I rarely ever post a review, but Juan P. has worked so effectively and efficiently that it prompted me to encourage others to stay at this hotel for Juan P. In most hotels - the amenities and location are similar, the one OUTSTANDING factor for NH Tenerife is the customer service from Juan P. His dedication to ensuring a seamless and stress-free experience left a lasting impression on me. I highly commend Juan for his astonishing efforts and the hotel for fostering a culture of guest-centric service.

The hotel is attractive and well positioned, close to the town centre but away from the busy streets. Our room was quiet and comfortable and overlooked the gardens and pool. Service was always friendly and efficient. We had chosen half board. The restaurant was excellent, with a very good selection for breakfast and delicious dinners from a broad menu. Unhesitatingly recommended.

The location was the best part of the hotel experience. The room was rather small and dark because the window looked out to a dark alley and was opposite another tall building. The bathroom had a hairdryer and toiletries, including toothbrushes and a razor kit. Unfortunately, the mattresses on our twin beds were too hard to be comfortable. The staff at the reception was friendly. The breakfast was nothing special. Dried-up eggs and bacon that had been cooked earlier and kept under a heat lamp. The coffee was served from a machine and was also disappointing.

The apartment was pretty good and had the basics like a small kitchen, washing machine, etc. It could definitely use some renovation, but overall everything was fine. I was on the 8th floor and the view from the balcony was really nice. There is also a rooftop terrace which is great. Location is good, you can easily walk to the farmer’s market and city centre, and there is also a bus stop in front of the building.

Very nice experience I ve been staying for a few days before moving to the South and the service is excellent, staff very helpful, breakfast amazing, room very clean,chamber maids were fantastic,everything went beyond expectations. The view from my room was lovely. Very good price for what you get. Bus stop is right in front of the hotel. Thank you very much to everyone! Will definatelly return in the future, and I will recommend as well!

Not so large hotel in Santa Cruz centrally located very close to the Nuestra Senora de Africa market. The room was rather small having built-in wardrobe, TV, fancy colonial style bed and bathroom with shower and bidet. No fridge. There is a tiny balcony, which gives only space only for standing, but offers quite a good view over the city. The room lacked electrical sockets. I had to unplug lamp next to the bed to get a free one for phone charging. There are rooms, which has window to the street, which is rather busy and noisy, but I had no problem as I sleep with earplugs. Other side of hotel oversees yards and should be calm. There is 24 hours reception, so late arrival is possible. The day staff speaks very good English, while night-shift made me practice my basic Spanish. The hotel has free WiFi, but only on second floor, where is common area with sofa, table and chairs. 700 meters to the Santa Cruz main bus station. 550 m to Mercadona, there is SuperDino in Nuestra Senora de Africa market in 200m. Lidl and Carrefour in 1.1 km. There is only one beach Playa ***** in Santa Cruz in 1.7 km from the hotel behind a lido Parque Marítimo César Manrique. But swimming is now allowed due to bad quality of water. So the options are the lido with 5€ entrance or take a bus 910 or drive to a beautiful beach of Playa de Las Teresitas. It takes about 40 minutes by bus to reach La Laguna, historical capital of Tenerife.

This is a lovely hotel on the edge of the city centre. We had a first floor room overlooking the park with a small ‘Juliet’ balcony so had a lovely view. Definitely a good choice as many rooms overlook the streets. The room was spacious and modern with a massive bed, which was extremely comfortable. Modern bathroom with rainforest type shower. There was a small fridge in the room which was useful to keep water ( and a couple of beers!) cool. Breakfast was buffet style and there was a good selection of fruit, cereals and hot and cold buffet. We ate out for other meals so can’t comment on lunch or dinner. The staff were very friendly and helpful. There’s a good selection of restaurants within a few minutes walk and more in the centre about 10 minutes walk away. The port is about 15 minutes walk. There’s also a handy supermarket around the corner and a pharmacy next door. The only down side for us was we had great difficulty getting a WiFi signal in our room. No problem with WiFi in the public rooms but it would have been useful to be able to get a good signal in our room. Having said that, we wouldn’t hesitate to book there again.